Simone Barnard
Regional Support Manager
Gauteng
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
5
5
years of professional experience
10
10
years of post-secondary education
2
2
Languages
Work History
Regional Support Manager
Fidelity Security Services
Benoni
11.2022 - Current
- Facilitated open lines of communication between management and staff which promotes trust and transparency.
- Conducted regular assessments of team members' performance levels, identifying strengths and development opportunities as needed.
- Main point of contact between regional support teams and company headquarters, ensuring seamless integration of strategies and alignment with overall organizational goals.
- CCTV Control Room Manager. Managing six (6) Controllers.
- East Rand Tactical Team Unit Manager: Managing eight (8) Specialized Tactical Unit Members.
- Manager that support professionals, providing guidance and mentorship to ensure optimal performance.
- Providing and Assisting with Trauma Counseling through Life Assist.
- Generating quotations, liaising with clients, obtaining signed quotations and/or Purchase Orders and capturing all onto Spreadsheet.
- Developed strong relationships with key clients, ensuring loyalty and repeat business.
- Improved regional support operations by streamlining communication and documentation processes such as compiling, vetting, and typing of Site Instructions/ Standard Operating Procedures, Security Risk Assessments and Action Plans.
- Taking and distribution of meeting minutes.
- Ensuring a positive work environment where team members felt empowered to contribute ideas, share feedback openly, and take ownership of their roles.
- Prepared employee schedules for maximum coverage during key hours.
- Created, prepared, and delivered reports to various departments with specific reference to company incident reports.
- Defined clear targets and objectives and communicated to other team members.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Group Legal Advisor
Stallion Security Services
Bedfordview
06.2021 - 11.2022
- Built strong professional relationships with clients by consistently delivering excellent service based on integrity and expertise.
- Trained junior team members on relevant industry best practices which foster cultures of continuous learning.
- Enhanced client satisfaction with timely and accurate legal advice on various matters.
- Filing and administration in terms of hard copy and electronic documentation as it relates to contracts, schedule of services, litigation, annual financial statements, B-BBEE and ISO.
- Compliance Management with regards to B-BBEE and POPIA.
- POPIA Champion for Legal Department.
- Insurance Management with regards to liaising and following-up with insurers and employees and reporting all insurance asset and vehicle related claims.
- Legal Administration with regards to generating purchase orders, de-registration & registration of entities with the group company and VAT & Tax registration of entities.
- Reviewing agreements such as Credit Applications
- Managing Company's Corruption Hotline Services
- Policy and Procedure Management in terms of writing policies and ensuring that all employees adhere to it.
- Working closely with attorneys and debt collectors to ensure that all litigation matters are being dealt with effectively and efficiently.
- Handled multiple mergers and acquisitions successfully, ensuring seamless transitions during complex transactions.
- Streamlined contract negotiation processes, ensuring compliance with applicable laws and regulations.
- Negotiated favorable settlements in high-stakes disputes, saving clients time and resources in litigation.
- Managed complex cases effectively, prioritizing tasks according to urgency and importance.
- Assisted human resource departments in drafting employee handbooks compliant with labor laws and regulations.
- Collaborated with human resources to protect company from legal claims.
- Directed and supported staff with business registrations and other legal requirements.
- Negotiated settlements of disputes and litigation.
- Drafted, reviewed and negotiated contracts and other legal documents to support client needs.
- Analyzed legal documents and identified pertinent issues for clients.
Operational Buyer
Fidelity Services Group
Herlderkruin
02.2021 - 06.2021
- Coordination of all Capexes with regards to printing, loading and distributing to relevant parties and ensure required compliance as per financial procedures are followed
- Loading of all Capex orders on ICBM and ensuring that correct information was reflected.
- Outsourcing items not available from regular suppliers, sourcing alternative suppliers and continuously monitoring industry trends to identify new supply sources that could potentially improve overall procurement efficiency.
- Process requisitions on SAP, coordinate, keep track, follow up and manage all orders and deliveries.
- Facilitate and coordinate all branding requirements from clients and manage all technical and IT requirements.
- Deal with all customer, supplier, finance and management queries.
- Manage all administration with regards to invoices, late deliveries, open orders and any required documents needed to finalize orders.
- Ensured timely delivery of products by closely monitoring vendor performance and addressing any issues promptly.
- Reviewed legal documents such as contracts and non-disclosure agreements to ensure compliance with company policies.
- Computed and created purchase orders to monitor stock levels, verify purchase requisitions and expedite customer orders.
- Built long-term supplier relationships with vendors to establish quality and competitive pricing.
- Collaborated with sales team to identify and fulfill customer needs.
- Developed strong relationships with suppliers to secure favorable pricing terms and conditions for company benefits.
Contract Compliance Officer
Fidelity Services Group
Midrand
10.2020 - 02.2021
- Improved contract compliance by thoroughly reviewing and analyzing agreements for adherence to company policies and legal requirements.
- Evaluated vendor proposals critically to ensure alignment with organizational objectives before entering into contractual agreements.
- Manage diverse portfolio of contracts whilst consistently meeting deadlines for reviews, renewals, and terminations.
- Maintained detailed records of all contracts, providing easy access for internal stakeholders when necessary.
- Conducted comprehensive audits on existing contracts to identify areas of non-compliance or improvement opportunities.
- Developed strong relationships with vendors, ensuring consistent communication and adherence to contractual obligations.
- Streamlining contract management process by implementing efficient tracking systems and procedures.
- Supported procurement initiatives by pre-screening potential vendors for compliance with organizational standards and ethical practices.
- Generated reports to analyze contract performance.
- Researched and resolved contract compliance-related problems and routine questions.
- Complied with contracting and procurement laws and internal policies and procedures.
- Directed negotiation of vendor contracts and agreements.
- Evaluated and monitored supplier and partner relationships to support compliance.
- Conducted periodic compliance audits and reviews to identify areas of improvement.
- Created and maintained compliant work environment.
- Identified gaps in existing compliance processes and recommended updates.
- Assisted with development of compliance objectives and strategies.
Customer Service Coordinator
Fidelity Services Group
Midrand
02.2019 - 10.2020
- Development and implementation of new customer service protocols, resulting in improved resolution rates and customer feedback which also included developing, implementing and maintaining systems to ensure that daily, weekly, monthly and yearly targets were met.
- Maintained accurate records of customer interactions to ensure that reports were maintained and objectives met to ensure that vendor Service Level Agreements were adhered to and ensuring that contracts for vendors were in place for purposes of legal compliance.
- Contributing to development and implementation of customer feedback survey, analyzing results to identify areas for potential improvement.
- Developed relationships with key clients, fostering loyalty and repeat business through personalized attention and support.
- Daily communication with Accounts Payable Department regarding vendor compliance documents and scheduled payments.
- Negotiating with several vendors regarding Settlement Discounts to increase company profit and ensuring that company Cost Savings were achieved.
- Liaising with Legal Department daily, to ensure that Agreements and Service Level Agreements were adhered to in terms of contract management.
- Handled escalated customer issues with empathy and patience, working closely with management to reach satisfactory resolutions.
- Mentored junior team members, fostering positive work environment and boosting overall team performance.
- Coordinated order processing, shipping, and delivery schedules to ensure timely delivery of products to customers.
- Enhanced customer satisfaction by addressing and resolving complaints quickly and efficiently.
- Facilitated weekly meetings with customer service team to discuss ongoing projects, address any concerns or challenges, and celebrate successes.
- Managed high call volumes with exceptional professionalism, ensuring minimal wait times for customers.
- Responded to customer calls and emails to answer questions about products and services.
- Followed through with client requests to resolve problems.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
LLB - LLB
University of South Africa
Pretoria 09.2024 - 12.2024
Bachelor of Commerce in Law - Law
University of Pretoria
Pretoria 02.2015 - 12.2018
Bachelor of BA Law - BA Law
University Of Pretoria
Pretoria 01.2014 - 12.2014
High School Diploma -
High School Brandwag
Benoni 01.2009 - 12.2013
Skills
Attention to detail
Timeline
LLB - LLB
University of South Africa
09.2024 - 12.2024
Regional Support Manager
Fidelity Security Services
11.2022 - Current
Group Legal Advisor
Stallion Security Services
06.2021 - 11.2022
Operational Buyer
Fidelity Services Group
02.2021 - 06.2021
Contract Compliance Officer
Fidelity Services Group
10.2020 - 02.2021
Customer Service Coordinator
Fidelity Services Group
02.2019 - 10.2020
Bachelor of Commerce in Law - Law
University of Pretoria
02.2015 - 12.2018
Bachelor of BA Law - BA Law
University Of Pretoria
01.2014 - 12.2014
High School Diploma -
High School Brandwag
01.2009 - 12.2013
Similar Profiles
Ignatius Alwyn RautenbachIgnatius Alwyn Rautenbach
Office Administrator at Fidelity Security ServicesOffice Administrator at Fidelity Security Services
Ndumiso Philangezwi DubeNdumiso Philangezwi Dube
Security Officer at Fidelity Security ServicesSecurity Officer at Fidelity Security Services
Azwindini Patrick MaphanguleAzwindini Patrick Maphangule
Security Site Manager at Fidelity Security ServicesSecurity Site Manager at Fidelity Security Services