SIMON MOGASHOA
OPERATIONS MANAGER
Rustenburg,GP
Summary
Innovative Operations Manager experienced in staff management and performance optimization. Enhanced customer satisfaction and streamlined logistics through strategic process improvements and effective communication. Committed to fostering collaboration and achieving organizational goals through adaptability and operational efficiency.
Overview
9
9
years of professional experience
Work History
Operations Manager
DRIVESYNC FLEET SOLUTIONS
08.2025 - Current
- Implemented process improvements that enhanced service delivery and customer satisfaction.
- Coordinated daily operations to optimize fleet performance and efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Assisted in managing logistics and scheduling for timely fleet maintenance and repairs.
- Monitored inventory levels to ensure availability of essential parts and materials.
- Analyzed operational data to identify trends and recommend actionable solutions.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Conducted training sessions for new staff on safety protocols and operational procedures.
- Developed and maintained relationships with external vendors and suppliers.
- Facilitated smooth collaboration between departments through clear communication channels.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Senior Fleet Controller
Bojanala Bus Services
01.2021 - 07.2025
- Managed fleet scheduling to optimize vehicle utilization and minimize downtime.
- Coordinated fleet roadworthy schedules to ensure compliance and operational readiness of all vehicles.
- Monitored fuel consumption and implemented strategies to reduce operational costs.
- Oversaw Vehicle Licensing, Change of ownership, Operating License Renewals to ensure Compliance.
- Led a team of drivers, providing training on safety protocols and efficient route planning.
- Developed reporting systems to track and enhance fleet performance metrics.
- Collaborated with dispatch teams to enhance communication and streamline logistics processes.
- Conducted regular safety meetings to reinforce best practices among drivers and promote a culture of safety within the organization.
- Conducted analysis of fleet operations and profitability to identify opportunities for continuous improvement.
Driver Conductor
Bojanala Bus Services
03.2017 - 12.2020
- Ensured timely and safe transportation of passengers across designated routes.
- Collaborated with dispatch team to optimize route efficiency and reduce delays.
- Monitored passenger comfort and addressed inquiries during transit to enhance experience.
- Conducted routine vehicle inspections to maintain operational safety standards.
- Assisted in training new drivers on safety protocols and route navigation.
Dispatcher (Acting)
Bojanala Bus Services
01.2019 - 11.2020
- Oversaw daily dispatch operations, ensuring adherence to safety regulations and company policies.
- Implemented process improvements that reduced response times for customer inquiries and issues.
- Communicated with drivers and personnel to coordinate timely service Delivery.
- Facilitated cross-departmental collaboration, streamlining service delivery and increasing customer satisfaction.
- Implemented process improvements to enhance response times for customer inquiries and issues.
- Facilitated cross-departmental collaboration to streamline service delivery and enhance customer satisfaction.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Managed conflict resolutions with customers and drivers to encourage professional relationships and promote respect.
- Managed conflict resolutions with customers and drivers, fostering professional relationships and mutual respect.
Education
LLB - LAW
REGENESYS
Sandton, South Africa 04.2001 -
Bachelor of Commerce - Management
LYCEUM COLLEGE
Randburg, South Africa 04.2001 -
N6 Diploma Human Resources Management - Human Resources Management
ROSTEC BUSINESS COLLEGE
Rustenburg, South Africa 04.2001 -
Skills
Supply chain optimization
Logistics coordination
Regulatory compliance
Policy implementation
Strategic planning
Performance management
Team management
Team leadership
Conflict resolution
Problem-solving
Timeline
Operations Manager
DRIVESYNC FLEET SOLUTIONS
08.2025 - Current
Senior Fleet Controller
Bojanala Bus Services
01.2021 - 07.2025
Dispatcher (Acting)
Bojanala Bus Services
01.2019 - 11.2020
Driver Conductor
Bojanala Bus Services
03.2017 - 12.2020
LLB - LAW
REGENESYS
04.2001 -
Bachelor of Commerce - Management
LYCEUM COLLEGE
04.2001 -
N6 Diploma Human Resources Management - Human Resources Management
ROSTEC BUSINESS COLLEGE
04.2001 -