Simon Kortman
Insurance Consultant
Botshabelo
Summary
I am a responsible person and believe that in order to show my efficiency, I need to be effective as well. I strive to always do my utmost. I enjoy working in a pleasant and friendly environment. My ambitions are to obtain all possible knowledge and experience, and to have a high standard of performance in the position that I am employed in. I believe that I possess the qualities and motivation to make a success of the position offered, and hope that I may be given the opportunity to prove my capabilities within your reputable organization. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue.
Overview
16
16
years of professional experience
Work History
Position Sales consultant
CNS call centre
01.2009 - 03.2010
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Responded to telephone and in-person requests for information.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Followed up with existing customers to provide additional support and address concerns.
- Streamlined sales processes to improve efficiency, leading to quicker deal closings and increased productivity.
- Enhanced team performance by sharing successful sales strategies and best practices in regular team meetings.
- Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
Position ( assistant manager ) Sales Consultant
Real People Finance
01.2012 - 11.2013
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Mentored team members to enhance professional development and accountability in workplace.
- Developed strategy to increase sales and drive profits.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Position Consultant
Santam Agri
09.2019 - Current
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Provided ongoing support to clients post-implementation, ensuring long-term success of implemented solutions.
- Improved client satisfaction by effectively managing multiple projects and consistently meeting deadlines.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Managed client relationships through regular check-ins and updates on project progress.
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Assisted clients in navigating complex industry challenges, offering expert guidance and strategic recommendations.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Enhanced communication among team members, fostering a collaborative and supportive work environment.
- Implemented best practices to optimize clients'' organizational performance, leading to improved operational efficiency.
- Mentored junior consultants, fostering professional growth and building strong team dynamics.
- Evaluated customer needs and feedback to drive product and service improvements.
Position Sales Consultant
Old Mutual
3 2016 - 08.2019
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Responded to telephone and in-person requests for information.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Followed up with existing customers to provide additional support and address concerns.
- Streamlined sales processes to improve efficiency, leading to quicker deal closings and increased productivity.
- Enhanced team performance by sharing successful sales strategies and best practices in regular team meetings.
- Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
- Strengthened brand reputation by delivering superior customer experiences that fostered loyalty and repeat business.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Improved sales by managing sales lifecycle from lead generation through contract negotiations and closings.
- Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
- Maximized customer retention by resolving issues quickly.
- Generated increased sales revenue through effective lead generation and follow-up efforts.
- Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
- Conducted comprehensive product demonstrations for clients, resulting in increased understanding of features and benefits.
- Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
- Maintained sense of urgency in answering customer questions and requests through email or voice message.
Position Sales Consultant
Finbond Mutual Bank
12.2014 - 02.2016
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Responded to telephone and in-person requests for information.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Followed up with existing customers to provide additional support and address concerns.
- Streamlined sales processes to improve efficiency, leading to quicker deal closings and increased productivity.
- Enhanced team performance by sharing successful sales strategies and best practices in regular team meetings.
- Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
- Strengthened brand reputation by delivering superior customer experiences that fostered loyalty and repeat business.
Position Sales consultant
Miway Insurance Company
05.2010 - 10.2011
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Responded to telephone and in-person requests for information.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Followed up with existing customers to provide additional support and address concerns.
- Streamlined sales processes to improve efficiency, leading to quicker deal closings and increased productivity.
- Enhanced team performance by sharing successful sales strategies and best practices in regular team meetings.
- Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
- Strengthened brand reputation by delivering superior customer experiences that fostered loyalty and repeat business.
Education
High School Diploma -
Reamohetse Secondary
Botshabelo 04.2001 -
Skills
Product and service knowledge
Time Management
Community Networking
Customer liaison
Customer Relationship Management
Consultative Sales
Cold-calling
Closing Techniques
Sales proposal creation
Online Marketing
Persuasive Communication
Lead Generation
B2B Sales
Leads Prospecting
Referral Generation
Customer Service
Sales consultation
Client Service
Customer Relationship Building
Relationship Building
Upselling and Cross Selling
Sales closing
Complex Problem-Solving
Customer Needs Assessment
Product and Service Sales
Customer Retention
Network development
Customer Relations
Product Promotions
Closing talents
Teamwork and Collaboration
Problem-Solving
Honest and Dependable
Team building
Strong Communication and Interpersonal Skills
Goal-Driven
Names
Simon Glen
Id
8412246719081
Contactnumbers
0733982190
Language
English. Afrikaans, Setswana, Sepedi and Xhosa
Educationalrecords
- Reamohetse High School, Grade 12 ( Matric)
- Letsete icom tech, Computer Literacy, Microsoft word Exell,Word ,Power point
- CNS Call Centre, Call centre qualification and FAIS
- Workers Academy OF insurance
Personal Information
- Gender: Male
- Nationality: South African
References
- Old mutual, Mr J Motlomelo, 051 406 9123, 071 865 2846
- Santam, Mrs Florence Tshali, 051 406 3121, 074 500 2935
- Owen Booysen Team Manager, 072 825 7670
Timeline
Position Consultant
Santam Agri
09.2019 - Current
Position Sales Consultant
Finbond Mutual Bank
12.2014 - 02.2016
Position ( assistant manager ) Sales Consultant
Real People Finance
01.2012 - 11.2013
Position Sales consultant
Miway Insurance Company
05.2010 - 10.2011
Position Sales consultant
CNS call centre
01.2009 - 03.2010
High School Diploma -
Reamohetse Secondary
04.2001 -
Position Sales Consultant
Old Mutual
3 2016 - 08.2019