Football
Simoene Da Silva
Administrator
Knysna,WC
Summary
I am an ambitious, driven and confidant person. I am always up for a challenge and always eager to learn. I have an incredibly bubbly personality, coupled with that I have a quick wit. But I am also very strong willed and so therefore I am able to stand my ground and hold an argument with the best of people.
Overview
15
15
years of professional experience
2034
2034
years of post-secondary education
1
1
Language
Work History
Practice Manager
Dr Leigh Johannes
04.2024 - 08.2024
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Improved practice revenue through effective financial management and strategic cost reductions.
- Oversaw accounting, budgeting, and financial reporting.
- Provided supervision and management to team of support personnel.
- Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
- Supervised team of three office personnel.
- Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
- Managed office budget, reducing unnecessary expenses and allocating funds for necessary improvements.
- Addressed and remedied all patient or team member issues.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Implemented new electronic health record system, leading to increased efficiency in patient data management.
- Developed and implemented strategies to improve patient access, satisfaction and care quality.
- Ordered all office supplies and kept check on inventory levels.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Boosted staff morale by offering constructive feedback and specific direction.
- Developed close working relationships with front office and back office staff.
- Conducted regular staff training sessions to ensure high levels of patient service and care.
- Monitored and analyzed patient feedback to identify areas for improvement in service delivery.
- Conducted thorough market analysis to identify trends and opportunities for practice growth.
- Increased patient satisfaction by streamlining appointment scheduling and implementing efficient check-in processes.
- Improved operational workflows, which allowed for increase in number of daily patient appointments.
- Oversaw facility maintenance projects, ensuring a safe and comfortable environment for both patients and staff members.
- Coordinated with healthcare providers to ensure that patient care plans were effectively implemented.
- Coordinated with physicians to optimize appointment schedules and maximize daily patient flow.
- Identified opportunities for additional services or expansion within the practice based on market research analysis.
Administrative Manager
Ecotech Engineering
04.2023 - 10.2023
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Updated reports, managed accounts, and generated reports for company database.
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Improved office efficiency by implementing streamlined administrative processes and procedures.
- Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed sensitive information discreetly, ensuring proper storage and disposal practices were followed at all times to maintain confidentiality compliance standards.
- Enhanced team productivity by providing ongoing professional development opportunities and regular performance feedback.
- Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
- Greeted visitors, employees and clients politely and professionally for excellent reception service.
- Verified customer information for orderly, up-to-date online systems.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Nurtured a positive work environment by addressing employee concerns promptly and fairly, fostering open communication channels between staff members at all levels of the organization.
- Coordinated customer, vendor and stakeholder relations for smooth communication flows.
- Trained employees in company and regulatory compliance requirements to promote conformance.
- Developed and implemented improved filing systems for enhanced order and accuracy.
- Maximized organizational effectiveness by conducting regular audits of company policies and procedures, recommending necessary improvements as needed.
- Reviewed workflow processes regularly using key performance metrics to identify areas of improvement, implementing necessary changes to achieve optimal results.
- Streamlined communication processes within the organization, enhancing overall efficiency across departments by eliminating unnecessary delays or miscommunications among team members.
Sales Support / Internal Account Manager
Axiz (PTY) Ltd.
05.2017 - 12.2020
- Drive sales to meet individual and team targets monthly, quarterly and annual gross profit target
- Quote and provide accurate pricing and product information to customers within SLA timeframes
- Continuous Product knowledge improvement (ongoing training)
- Cross and up sell of unavailable product
- Fast but accurate responses to email and telephonic quote requests
- Skillful price negotiation using system tools available (ERP)
- To support all other team members and their associated database of clients (telephonic, order placing, quoting, delivery information, backorders
- POD’s etc.)
- Backorder follow-up and executing of queries including offering alternative in-stock items (cross and upselling)
- Update CRM to ensure customer detail accuracy and allow proactive marketing
- Manage the sourcing and delivery of products to the customer
- Generate interest in Axiz IT products and solutions
- Keep customers informed of new product development and IT innovation opportunities
- Follow up on outbound marketing campaigns
- Ensure customer awareness of incentives through telephonic and electronic engagement
- Deal with and efficiently direct all customer related queries
- Assist with the gathering of information for Direct Sales persons TAM Document where appropriate
- Display accuracy regarding messages, quotes, orders, and information given
- Answer customer queries, offer product information, do quotes and process orders, track deliveries, obtain POD’s etc
- Support customers and team members as and when required, with their associated database of clients (telephonic, order placing, quoting, delivery, POD’s, queries, payments, information etc.)
- Engage with clients to establish the hardware and software needs of their business
- Ensure customer expectations are met (order taking and delivery)
- Back order follow up and executing of queries including offering alternative in stock items
- Work closely with product managers, BDMs, debtors (resolve queries, encourage early payments) and logistics (ensure fastest possible order processing) to resolve matters and communicate on prospective deals
- Maintain excellent customer relationships
- Attend training weekly to continuously improve product knowledge, as well as attend vendor and customer events on an ongoing basis
Site Administrator
Outotec Namibia
11.2015 - 07.2016
- Payroll / Human Recourses
- Assisting Employees on Site with their timesheets
- Getting timesheets signed off
- Send timesheets and claim forms to Payroll
- Arrange signatures for contract extensions and new contracts issued to Site Employees
- Arrange for Expats to complete Social Security and Tax Forms, send the completed forms along with a Passport and Visa to Payroll
- Assist Site Employees with queries
- Assist Payroll with Site related queries
- Commercial
- Receive and sign off quotations for orders on Site
- Create Site Purchase Requisitions for the quotations
- Receive Purchase Orders for Site Purchase Requisitions from Procurement
- Send Purchase Orders to the suppliers and receiving the tax invoices
- Arrange payments for suppliers
- Send Proof of Payment to the suppliers
- Update the register of Site Purchase Requisitions and Purchase Orders
- Arrange with Logistics to get goods delivered to Site
- Receive statements and invoices from Vendors
- Get Vendors statements and invoices signed off
- Arrange payment for Vendors
- Keep a payment register
- Assist the Commercial Manager
- Quality Assurance and Quality Control
- Scanning the QA/QC Data Packs onto the server
- Update the QA/QC Punch List Register
- Administration
- Booking flights, rental vehicles and accommodation for guests
- Applying for Visas
- Petty cash and Petty cash reconciliations
Receptionist
Outotec RSA
07.2013 - 10.2015
- Answering and transferring phone calls
- Welcoming guests
- Booking Meeting Rooms
- Arranging collection, UPS
- Sorting out post
- Nedcard (Company Nedbank Credit Cards: Finance)
- Collecting signed off Credit Card Requisitions and slips
- Reconciling at the end of the month
- Send out birthday emails (HR)
- Office Administrator stand in
- Travel
- Receiving travel requisitions
- Arranging flights, accommodation and car hires, both local and international
- Arranging for Forex
- Applying for Passports and VISA’s
Receptionist
Outotec RSA
01.2013 - 01.2013
- Answering and transferring phone calls
- Booking Meetings
- Arranging collections, UPS
Administrator
EC Concrete
01.2012 - 02.2012
- Receptionist Experience, answered phones
- Assisted around the office with Admin
- Wages Experience
- Printing Payslips and distributing them
- Phoned to book pumps for the engineers
- Filing
- Tax Invoices, Credit Notes, Debit Notes
- Allocation of payments
- Record of deliveries and receipts
Lead Promoter and Team Leader
DGB
08.2011 - 01.2012
- Promotions
- Ensuring the venue is in order
- Making Ensuring merchandise is at the venue
- Setting of sales targets
- Ensuring that targets are met and exceeded
- Getting Time Sheets signed off by customers
- Getting Time Sheets sent in for payment
- Managed promotional booth setup, creating attractive displays to draw in potential customers.
- Identified interested and qualified customers to provide potential customers with additional information regarding product.
- Developed strong relationships with potential customers for improved brand awareness and loyalty.
- Enhanced customer experience at events with exceptional communication skills and friendly demeanor.
- Boosted product sales by demonstrating product features and benefits during promotional events.
- Motivated team members to meet and exceed sales targets.
- Trained new promoters on company policies, products, and promotion techniques for consistent brand messaging across all campaigns.
- Coordinated logistics of promotional materials delivery, ensuring timely arrival at event locations.
In Store Promoter
Keynote Communications
01.2010 - 12.2010
- Promotions
- Ensuring the venue is in order
- Ensuring merchandise is at the venue
- Getting Time Sheets signed off
- Getting Time Sheets sent in for payment
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
- Educated consumers about product benefits, leading to increased interest and sales conversions.
- Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Communicated product information with confidence and educated consumers about company.
- Strengthened relationships with retail partners by providing exceptional support, education, and communication on products and promotions.
Education
High School Diploma -
Hoerskool Hendrik Verwoerd
Pretoria, South Africa 04.2001 - 01.2011
Bachelor of Arts - Corporate Communication, Business Management, Organisational Psychology, Corporate Science, Applied Communication, Media Studies, Information Technology
Varsity College Pretoria Campus
Pretoria, South AfricaIT Management - Information Technology Management
University of Cape Town
Cape Town, South Africa07-2024
Skills
Employee performance
Client consulting
Supplies ordering
Staff management
Workflow management
Bookkeeping
Resource utilization
Staff development
Records management
Workflow planning
Schedule management
Electronic health records
Practice management
Home Town
Pretoria
Current Residence
Knysna, Western Cape
Awards
Public Speaking, and in 2011 I got third place, 12/01/11
Personal Information
- ID Number: 9306040019087
- Ethnicity: White
- Criminal Offences: None
- Health Status: Excellent, non-smoker
- Gender: Female
- Nationality: South African Citizen
- Marital Status: Married
Interests
Photography
Research
Cooking
Travelling
Golf
I am not a good golfer but I thoroughly enjoy it.
Timeline
Practice Manager
Dr Leigh Johannes
04.2024 - 08.2024
Administrative Manager
Ecotech Engineering
04.2023 - 10.2023
Sales Support / Internal Account Manager
Axiz (PTY) Ltd.
05.2017 - 12.2020
Site Administrator
Outotec Namibia
11.2015 - 07.2016
Receptionist
Outotec RSA
07.2013 - 10.2015
Receptionist
Outotec RSA
01.2013 - 01.2013
Administrator
EC Concrete
01.2012 - 02.2012
Lead Promoter and Team Leader
DGB
08.2011 - 01.2012
In Store Promoter
Keynote Communications
01.2010 - 12.2010
High School Diploma -
Hoerskool Hendrik Verwoerd
04.2001 - 01.2011
Bachelor of Arts - Corporate Communication, Business Management, Organisational Psychology, Corporate Science, Applied Communication, Media Studies, Information Technology
Varsity College Pretoria Campus
IT Management - Information Technology Management
University of Cape Town
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