Simnikiwe Dweni
Marketing Management Prospective Intern
Kraaifontein
Summary
As a marketing professional, I am passionate about staying up-to-date with the latest industry trends and technologies. I am excited to bring my skills and knowledge to Transnet SOC Ltd and contribute to the development and implementation of innovative marketing strategies.
Overview
4
4
years of professional experience
2
2
Languages
Work History
Customer Service Agent
Mark & Spencer
07.2021 - 11.2022
- Answering customer calls, emails, or chats about product availability, orders, and returns.
- Resolving issues with online shopping, deliveries and refunds.
- Processing exchanges, refunds, and returns in accordance with M&S policies.
- Collaborating with internal teams, like stores and warehouses ,to resolve customer issues.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences
Customer Service Agent
British Gas
09.2019 - 06.2021
- Resolving issues with gas and electricity supplies, meters and payments.
- Helping customers with account changes, such as moving home or updating personal details.
- Providing information on energy tariffs, prices and special offers.
- Handling customer complaints and feedback, escalating issues as needed.
- Meeting customer service targets, such as call handling times and first-time call resolution rates.
Billing Associate
Telkom Mobile
06.2018 - 08.2019
- Answering phone calls, emails, or chats from customers regarding billing concerns.
- Verified accuracy of accounts payable payments, errors ,or disputes.
- Providing account updates, balance information, and payment due dates.
- Resolving account issues, such as suspended or cancelled services.
- Maintaining knowledge of company products, services, and billing processes to provide accurate support.
Education
N6 Certificate - Marketing Management
EastCape Midlands College
01.2017 - 7 2018
Grade12 - Matric -
Douglas Mbopa Senior Secondary School
01.2012 - 12 2016
Skills
- Active listening
- Digital Marketing Skills
- Content Creation Skills
- Data Analysis Skills
- Communication Skills
- Project Management Skills
- Marketing Strategy Skills
- Software and Tools
- Soft Skills
- Empathy
- Outstanding communication skills
Timeline
Customer Service Agent
Mark & Spencer
07.2021 - 11.2022
Customer Service Agent
British Gas
09.2019 - 06.2021
Billing Associate
Telkom Mobile
06.2018 - 08.2019
N6 Certificate - Marketing Management
EastCape Midlands College
01.2017 - 7 2018
Grade12 - Matric -
Douglas Mbopa Senior Secondary School
01.2012 - 12 2016
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