Simmy(MM) Kutumane

Managing valuable and strategic customer relations, over seeing over 250 key accounts regionally, from Purco client this is universities, Food manufacturing/Retail, clothing, Property/Facility management company, bank

• Developing and maintaining long term mutually beneficial relationships with key accounts, this has shown growth of revenue during 2023/2024 FY
• Driving revenue growth, identifying and pursuing new business opportunities within existing accounts to drive revenue growth, identifying all companies sister company and sourcing business from those who are not supporting Steiner
• Also identifying national key accounts for new business
• Customer satisfaction and loyalty within region,ensuring that when there is queries that is within scope are resolved as quickly as possible, following through all queries that comes. Also ensuring that team understands importance of meeting customers needs
• Managing relationships between National and Regional customers, addressing instruction from National Key accounts Manager with urgency.
• Relationship building and building strong personal relationships with teams and customers, ensuring that customer and team understand process and procedures of the business.
• Personal relationships with key decision makers at customer accounts, having strong understanding with clients is key and clients will even tell you how and where you need to improve with out compromising duties
• Account planning: create and execute customized account plans and achieve customer goals and align with company’s objectives
• Customer centric, ensure customer needs are met, and expectations are exceeded through excellent customer service and support
• Communication: Facilitate regular communication between customers, internal teams, and stakeholders to ensure seamless collaboration
• Facilitate monthly supplier surveys to ensure that all stakeholders are aligned
• Problem solving, proactively addressing customers concerns, resolve issues and implement solutions
• Market insight: Being up-to date on industry trends, such as new development, new products
• Reporting and Analysis: Provide regular sales performance reports, market analysis, and customer feedback to internal stakeholders
• Cross-functional Collaboration: Working closely with National Key accounts managers, support staff in Head office, internal teams such as operations and service teams, sales and marketing, and customer success, to align strategies and deliver customer value
• Optimize performance.
• Developed a comprehensive understanding of customers'' needs, enabling targeted up-selling and cross-selling efforts.
• Established trust-based relationships with clients by consistently exceeding expectations regarding communication, responsiveness, and issue resolution.
• Provided valuable insights to product development teams based on customer feedback, driving innovation in offerings.
• Tracked key performance metrics regularly, ensuring constant improvement in account management strategies over time.
• Collaborated with cross-functional teams for seamless project execution and exceptional client service.
• Streamlined internal processes to ensure timely delivery of products and services to clients.
• Resolved customer issues promptly, fostering loyalty and strengthening long-term relationships.
• Coordinated with finance department for accurate invoicing procedures, reducing billing discrepancies significantly for both parties involved.

• Acquiring new business- Corporate Marketing Tracker connect to corporate clients
• Being one point of contact to my clients
• Customer Centric
• Marketing and Educating
• Providing Fleet management Solution for clients
• Providing guidance of the kind of fleet management solution that is suitable for the client's needs
• Retaining existing business- Corporate Liaison and building relationships
• TeleSales, Cold Calling and Follow ups
• Presenting Proposals
• Reports – Weekly and Monthly reports
• Updating and renewing information of Potential and existing client's profiles
• Providing training to our new clients
• Understanding how to analyse invoices
• Goal oriented and relationship building.

This position is divided into 3 section, Corporate Sales, External Sales and Internal Sales

• Duties (Corporate Sales): Acquiring new business- Corporate Marketing Elliott to Corporate clients
• Being one point of contact nationally
• Marketing and Educating clients about services
• Providing solutions for relocation
• Retaining existing business- Corporate Liaison and building relationships
• Tele-Sales and Follow ups
• Presenting quotes that External and Internal sales has generate
• Reports – Weekly and Monthly reports
• Updating and renewing information of Potential and existing clients profiles
• Attending Network conferences
• Duties: External and Internal Sales: Household Survey's/ Inspection
• Building relationships with movee's
• Providing solutions for upcoming moves
• Advising clients about process of packing
• Generating accurate Quotations based on household contents after surveys
• Sending quotes to customers within 24 hr
• Follow ups and keeping clients informed all time about their moves
• Closing deals
• General administration (Policies, invoicing, reports, Storage, delivery, setting dates)
• Follow ups on payments
• Follow up on services provided
• Working closely with operations and advising them if there is any special instruction and enquiries.

• Tele Sales – Cold calling and relationship building
• Liaison with clients
• Client Retention and Workers Retention
• HR Queries and Reports
• Presentations
• To archive set Targets
• Administration duties, such as reports, invoices, client profiles
• General responsibility regarding Marketing and Sales
• Outsourcing workers
• Constantly seeking new business
• Dealing with different Bargaining councils from diverse Industries
• Helping Operations Department and recruitment ( Delivering Workers, Preparing time sheets, helping out with wage and invoices queries, Collecting time sheets, providing uniforms)
• Dealing with site concerns and queries regarding workers
• Recruiting and planning placement for workers in different sites
• Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
• Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
• Delivered exceptional customer service, resulting in high percentage of repeat business and client referrals.
• Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
• Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
• Researched sales opportunities and possible leads to exceed sales goals and increase profits.
• Established and maintained positive relationships with vendors to determine product availability and quality.
• Developed and presented valuable sales presentations to potential customers to highlight features and benefits of products.
• Created and implemented successful sales campaigns to drive leads and increase sales.
• Identified cross selling and up-selling opportunities within existing accounts by staying informed about clients'' evolving needs requirements.
• Exceeded sales goals by implementing aggressive sales programs, overhauling processes and facilitating market development.
• Developed key partnerships, resulting in increased lead generation and cross-selling opportunities.
• Negotiated contract terms with clients, securing favorable conditions for both parties while maximizing profitability.
• Participated in industry trade shows, representing company professionally and generating valuable leads for future business growth.

• Design Articles
• Constructing ideas for Posters
• Client liaison and Retention
• Translations of materials to African languages
• Constructing ideas for Posters
• Client liaison and Retention
• General administration.

Dealing with inbound calls and capturing data

• Speaking five different languages
• Translating reports and calls: four ethnic languages (Sesotho, Setswana, Sepedi, Isizulu) to English
• Dealing with sensitive issues, such as abusive calls
• Having knowledge and process of system used within call center environment
• Managing huge volume of calls per day +/- 20 calls per day
• Dealing with complaints and inquiries
• Understanding and being able to relate to different social status, this will ensure that callers feels free and comfortable to share sensitive information without prejudice
• Ensuring that clients/callers understand their rights and will not be treated unfairly as all calls are confidential. No one can access recordings they are kept safe.