SIMONE WILSON
Change Management Specialist
Cape Town
Summary
Dedicated Change Management professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Excellent reputation for resolving problems and improving customer satisfaction over a period of +6years in the change management role.
Overview
17
17
years of professional experience
1
1
Certificate
Work History
Change Management Consultant
Woolworths
10.2023 - Current
- Led stakeholder engagement initiatives with diverse groups, promoting open dialogue and building strong relationships that supported successful change implementation.
- Created detailed documentation outlining project scope, goals, deliverables, timelines, and resources needed for successful execution of product.
- Built strong relationships with key stakeholders across the organization, enabling effective collaboration during times of change and fostering a culture of continuous improvement.
- Implemented change management practices, resulting in more efficient processes and increased stakeholder satisfaction.
- Collaborated with project teams on integrating effective Change Management methodologies into existing workflows while maintaining alignment with company objectives.
- Partnered with business teams to understand needs and mitigate potential problems.
- Built support for change throughout business unit through direct outreach strategies.
- Oversaw and monitored progress of Product POC
Change Management Specialist
FNB
1 2014 - 09.2023
- Apply and lead change management methodology and activities
- Design change management strategies
- Identify and manage anticipated resistance
- Design actionable deliverables for change management; communications plan, sponsor roadmap, coaching plan, training plan
- Support communication efforts
- Support training efforts
- Support and engage senior leaders
- Coach managers and supervisors during the Change lifecycle
- Integrate change management activities into project plan
- Stakeholder Management
- Define and measure success metrics and monitor change progress
- Achievements: Change Lead on Enterprise Implementation of Microsoft Dynamics D365
- FNB Commercial Change Management Forum Lead.
Program Manager
WITS University
01.2010 - 01.2016
- Planning and Administration: (50%)
- Student contact and relationship management (30%)
- Lecturer services
- (20%)
- Gathered and organized printed materials required for program participation
- Organized and managed program development from conception through successful execution
- Orchestrated smooth and efficient program development by collaborating cross-functionally across departments
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones
- Tracked department course registrations and class lists
- Reserved classrooms and meeting rooms across campus for program activities and managed room list.
Internal Sales Administrator
01.2008 - 01.2010
- Cold called and conducted face-to-face sales calls within the market
- Maintained sense of urgency in answering customer questions and requests through email or voice messaging
- Used prospecting and client development techniques to produce fresh leads
- Maximized customer retention by resolving issues quickly
- Fulfilled orders and sourced products to meet rigorous customer delivery schedules
- Maintained sense of urgency in answering customer questions and requests through email or voice message.
Education
PROSCI Certification - Change Management Practioner
And Change
Johannesburg, South Africa 04.2001 -
Lean Change Management -
IQ Business
01.2016 -
Essential skills for Business Analysis - undefined
Indigo Cube
01.2015 - undefined
Specialized Project Management - undefined
Wits Plus
01.2013 - undefined
Diploma in International Somatology - undefined
Physio Aesthetics Beauty Academy
01.2007 - undefined
Skills
Strategic Planning
References
Available on request
Certification
PROSCI
Timeline
Change Management Consultant
Woolworths
10.2023 - Current
PROSCI
08-2019
Lean Change Management -
IQ Business
01.2016 -
Essential skills for Business Analysis - undefined
Indigo Cube
01.2015 - undefined
Specialized Project Management - undefined
Wits Plus
01.2013 - undefined
Program Manager
WITS University
01.2010 - 01.2016
Internal Sales Administrator
01.2008 - 01.2010
Diploma in International Somatology - undefined
Physio Aesthetics Beauty Academy
01.2007 - undefined
PROSCI Certification - Change Management Practioner
And Change
04.2001 -
Change Management Specialist
FNB
1 2014 - 09.2023
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