Simiso Percivel Ndovela
Branch Manager
Umlazi
Summary
I am a very motivated individual with 3 years of experience in client service. Passionate about providing excellent customer service and exceeding expectations and e. Talented professional well-versed that i was promoted from Loan Consultation to Branch Management. Inspires staff loyalty through strong leadership and communication skills.
Overview
3
3
years of professional experience
14
14
years of post-secondary education
Work History
Branch Manager
Barko Financial Services
09.2021 - Current
- Developed and led team of loan consultants, enhancing their skills with comprehensive client service.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
- Delivered the best client service to customers and scored 100% on client service tests.
- Conducted regular financial reviews and audits, identifying and resolving discrepancies promptly.
Education
Bachelor of Arts - Criminal Justice
THOLIMFUNDO HIGH SCHOOL
MANZAMHLOPHE LOCATION 04.2001 - 04.2015
Skills
Can endure and work under challenging circumstances
Customer Service
Relationship building and management
Coaching and Mentoring
Employee Development
Client Relationship Management
Marketing
Team Player
Customer Relationships
Staff Training
Personal Information
- ID Number: 960524 5403 081
- Date of Birth: 05/24/96
- Gender: Male
- Nationality: South African
- Marital Status: Single
- Code 10 Drivers License
- Religion: Christianity
Criminal record
Clean
Languages
English, IsiXhosa and IsiZulu
Tertiaryqualification
University of Zululand, BA in Correctional Studies, 2020
Health
Fantastic
Hobby
Working out
References
- Mrs N Ngcungama, Church Youth Mentor, 073 168 5107
- P. M Mzobe, Traditional Leader, 071 987 2479
Interests
Religion
Economics
History
Finances
Timeline
Branch Manager
Barko Financial Services
09.2021 - Current
Bachelor of Arts - Criminal Justice
THOLIMFUNDO HIGH SCHOOL
04.2001 - 04.2015
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