Simiso Okewole

• Supported clients in daily living activities and personal care to promote independence and dignity.
• Ensured safe, clean environment for clients to foster health and comfort.
• Delivered emotional support and companionship to improve overall client well-being.

Provided essential hygiene support by cleaning bedpans and assisting with bathing.

• Monitored client health and reported any changes to supervisors.

• Provide exceptional customer service by assisting clients through calls, chats and emails
• Effectively resolve clients' inquiries
• Managed customer escalations to ensure prompt resolution.
• Demonstrated effective problem-solving skills by identifying issues and proposing solutions.
• Fostered positive relationships with clients, enhancing customer loyalty and satisfaction
• Accurately capture and maintain client information, ensuring data integrity and smooth operations
• Provided support to players for account locking or unlocking to protect their information
• Collaborate cross-functionally with compliance, fraud prevention, and technical teams to resolve escalated cases
• Facilitated communication between compliance, payments, fraud, responsible gambling, and technical teams to escalate and address critical issues

• Responded to customer inquiries via phone, email, or chat, ensuring timely resolution and satisfaction
• Followed up on each query until completion, fostering strong customer relationships and ensuring accountability
• Identified and resolved delivery platform issues to ensure reliable operations.
• Diagnose and troubleshoot delivery platform issues
• Develop and deliver application training
• Conduct on-site, virtual, or office training sessions
• Capture new accounts on CAMS and update CRM
• Managed basic quotations and cost estimates, providing accurate information to support sales processes

• Implemented and monitored operational strategies to enhance office efficiency and team productivity.
• Organized and maintained office records and documentation, ensuring compliance with company policies and data protection regulations.
• Reviewed and approved employee leave, absenteeism, and overtime requests, maintaining optimal staffing levels.
• Facilitated staff scheduling and resource allocation to ensure adequate coverage and operational continuity.
• Managed creditor and payment processes, ensuring timely payments and fostering strong supplier relationships.
• Managed customer queries and complaints, providing timely resolutions and maintaining customer satisfaction.
• Supervised and coached customer support teams, enhancing service quality and operational efficiency.

• Informed customers about DHL Express services to enhance their shipping experience
• Promoted DHL services tailored to customer needs, facilitating informed decision-making
• Educate customers on utilizing DHL services effectively For waybills and stationery
• Advised on required documents
• Issued shipment quotes
• Tracked and traced shipments
• Oversee shipment monitoring for all assigned accounts
• Use NPTS for proactive shipment management customs related
• Arranged domestic and import collections