Simenthra Arikum

* Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.

* Conducted thorough data analysis, providing valuable insights for strategic decision-making in logistics operations.

* Coordinated resolution of issues with warehouses, brokers and carriers.

* Monthly planning and analysis to determine optimal stock levels. Allocation feedback to Head Office. Placing stock replenishment orders on SAP. Including procurement of Third Party Suppliers,reducing freight costs annually in line with KPI's.

* Tracking and tracing of physical shipments end to end.

* Managing insurance claims process through Global Marine Insurance policy.

* Implement continuous improvement initiatives to improve Logistics processes.

* Organizing and maintaining hard copies and electronic documentation supporting order fulfillment, distribution means and contractual obligations.

* Initiating overcharge/undercharge freight bill claims with carriers and tracks reconciliation of same per regulatory standards.

* Assist Customer Services and Support Department with logistics planning for large tender rollout.

Work closely with Customs Broker to ensure compliance with local regulations.

Manage all Freight forwarders and continuously work towards reducing freight cost.

Work with planning team to ensure that product is sourced from cost effective shipping sites.

Work with Global logistics team to ensure competitive bidding for freight.

Communicate with planning and customer service team so that proactive cost effective actions can be taken.

Review products sourced that attracts duty and review of alternative sources.

Processing of orders for national distribution.

Receiving of stock onto SAGE and processing GRV's.

Ensuring stock valuation and inventory levels maintained.

Manage the warehouse and distribution team to ensure timely delivery.

Co-ordination stock takes and ensuring warehouse is well maintained at all times.

Processing of local and export orders on SAP.

Managing freight forwarders and transporters to arrange over border and international bookings.

Arranging of inspections of stock at distribution centre.

Processing of credit on returned stock.

Provided exceptional customer service, addressing client queries promptly and efficiently.

Generated reports and tracked customer service metrics on daily basis.

Provided exceptional customer service, addressing inquiries and resolving issues promptly.

Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.

Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.

Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.

Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.

Responsible for the Hi-Tech team

Ensuring that the process is correctly implemented and there is financial visibility of the services provided.

Approving standard operating procedures to contribute to the accuracy of invoicing and to facilitate timeous payment.

ensure high level of adherence to ISO Procedures and assist with implementation of any improvements as and when required.

Develop and establish relationships with all internal teams and stakeholders so that the final customer experiences seamless and quality services.

Prepare reports on profitability and sales leads

Ensure all activities in the area of responsibility are compliant with company specific regulations.

Manage the import shipments for the Nampak Group on a national basis.

Purchase order management for the various divisions.

Expedite orders with nominated freight forwarders.

Maintained accurate documentation for all shipments, ensuring compliance with regulations and minimizing potential liabilities.

Managed complex shipping schedules, prioritizing tasks based on urgency and importance to meet strict deadlines.

Prepared and maintained accurate records of shipments and deliveries to enable tracking history and acquire consistent information.

Ensured timely deliveries with effective communication between warehouse staff, carriers, and customers.

Process and arrange export orders to the various Franchise stores.

Compile commercial invoice as per customs requirements.

Manage export of stock and furniture and fittings for stores being set up at various sites.

Work closely with customs authorities in Tanzania, Kenya, Saudi Arabia, Mozambique and Malawi to ensure documents and processes are compliant.

Providing instructions to the warehouse on how to pack stock for each Franchisee.

Work closely with SGS and Intertek to ensure import clearance would not be delayed.

Liase with Franchisees in terms of updating status of shipments and communicating rules and regulations of customs at destination.