Summary
Work History
Education
Skills
Timeline
Generic

Simbarashe Chembe

Gaborone

Summary

An experienced Customer Service Supervisor with 9 years of experience in driving continuous improvement in productivity, quality and safety. Proven track record of improving customer satisfaction ratings through timely resolution of customer issues. Achieved high satisfaction rating through proactive one-call resolutions of customer issues.

Work History

Customer Service Supervisor

Avii Studios
12 2021 - Current
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Drove continuous improvement in productivity, quality and safety.
  • Improved customer satisfaction ratings by 50%, addressing issues and fostering timely resolution.
  • Created customer support strategies to increase customer retention.
  • Coached 20 team members to deliver hospitable, professional service while adhering to set service models.

Customer Service Specialist

Maungo Craft
9 2019 - 6 2020
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Complied with company policies and procedures by encouraging positive and effective work environment among employees.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Assisted 5 new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
  • Developed rapport with customers, fostering long-term relationships and repeat business.

Customer Service Associate

Unique Wholesalers
09.2015 - 9 2019
  • Informed customers about special promotions and provided detailed information for various products.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Maintained high level of product knowledge, providing accurate information to customers.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.

Education

High School Diploma -

Gaborone International School
Gaborone Botswana
01.2012

Skills

  • Issue and Complaint Resolution
  • Understanding Customer Needs
  • De-Escalation Techniques
  • Order and Refund Processing
  • Verbal and written communication
  • Customer Data Confidentiality
  • Customer Account Management
  • POS Systems and Ordering Platforms
  • Microsoft Word
  • Google sheets

Timeline

Customer Service Associate

Unique Wholesalers
09.2015 - 9 2019

Customer Service Supervisor

Avii Studios
12 2021 - Current

Customer Service Specialist

Maungo Craft
9 2019 - 6 2020

High School Diploma -

Gaborone International School

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Simbarashe Chembe