Chimwemwe Kalala
Kitwe
Summary
Skilled in administrative and sales support roles, providing exceptional customer service and fostering client relationships. Demonstrated ability to manage multiple tasks simultaneously, meeting deadlines, and maintaining organization. Strengths include strong interpersonal skills, adaptability, and problem-solving abilities. Contributed positively to team efficiency and client satisfaction in previous roles through proactive communication and diligent task management.
Overview
8
8
years of professional experience
Work History
Administrative Sales Associate
Cummins Zambia
Kitwe
03.2024 - Current
- Researched and analyzed sales trends to identify opportunities for increased profits.
- Conducted customer surveys to gather feedback on product quality and service satisfaction levels.
- Provided administrative assistance to sales staff by preparing quotes, processing orders, maintaining records, filing documents.
- Prepared reports summarizing sales activities for management review.
- Responded promptly to customer inquiries regarding pricing and availability of merchandise.
- Worked closely with sales manager to grow customer base through social media postings.
- Handled sales representative inquiries related to orders, product replacements, and credits.
Warehouse Associate/Procurement and Logistics
Cummins Inc
Kitwe
03.2019 - 03.2024
- Responsibly assumed procurement and logistics duties involving supplier evaluation, product assessment, contract negotiation for cost-effective and superior quality approved purchases.
- Received and processed incoming shipments, verifying accuracy of items against purchase orders.
- Maintained accurate inventory records through manual and computerized systems.
- Unloaded materials from trucks using forklifts and pallet jacks.
- Organized warehouse space by rearranging products on shelves, racks and bins according to size, weight, type and other specifications.
- Assembled customer orders from stock ensuring that the correct number and types of products were picked accurately.
- Checked all outgoing shipments to ensure accuracy prior to dispatch.
- Conducted regular maintenance checks on all warehouse equipment such as forklifts, pallet jacks.
- Provided assistance with monthly physical inventories as needed.
- Handled hazardous materials safely following prescribed regulations.
- Communicated effectively with team members on matters related to work assignments.
- Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.
Acting Supply Chain Supervisor
Cummins Zambia
Kitwe
11.2020 - 03.2022
- Drafted Consignment Inventory contracts for mining customers (FQM) and automotive companies (EPIROC, BIA, Cummins Automotive, Hitachi Machinery)
- Coordinated and managed the daily operations of supply chain, including inventory control, order fulfilment and transportation.
- Collaborated with other departments to identify areas of improvement in the supply chain process.
- Implemented systems for tracking orders, inventory levels and supplier performance metrics.
- Analyzed data from various sources to identify trends and suggest improvements in existing processes.
- Kept supply and demand in balance to support production goals and optimize volume.
- Increased profits related to supply chain operations plan and exceeded established goals.
- Managed cross-border logistics, including customs compliance and international shipping regulations.
- Coordinated product launches, ensuring supply chain readiness to support market entry strategies.
- Utilized ERP systems to streamline supply chain operations and provide real-time visibility into inventory and order status.
Warehouse Associate
Cummins Inc
Kitwe
01.2017 - 11.2020
- Responsible for efficiently managing inventory logistics by receiving, processing, and storing items in alignment with purchase orders and store policies.
- Ensured shipping schedules were met with meticulous attention to detail, guaranteeing prompt delivery and preventing loss of goods
- Performed cycle counts to ensure accuracy of inventory levels.
- Unloaded materials from trucks using forklifts and pallet jacks.
- Organized warehouse space by rearranging products on shelves, racks and bins according to size, weight, type and other specifications.
- Assembled customer orders from stock ensuring that the correct number and types of products were picked accurately.
- Ensured compliance with established safety procedures when operating machinery or performing physical tasks within the warehouse environment.
- Conducted regular maintenance checks on all warehouse equipment such as forklifts, pallet jacks.
- Handled hazardous materials safely following prescribed regulations.
Education
Diploma in International Management -
Uni Athena Global Education (UK)
09-2024
SAP courses, SAP Europe -
09.2021
Chartered Institute Procurement and Supply management (CIPS UK) Level 4 -
ZCAS University
01.2016
Cummins Engine Familiarization Process (MRC South Africa) -
Skills
- Microsoft Office
- Salesforce
- SAP EMW
- SAP Procurement
- SAP Production
- Logistics (Export & Import)
- Inventory Management
- Invoice Processing
- Marketing planning
- Sales Support
Accomplishments
- EUC01 Assistant Coordinator (Zambia 2023)
- Cummins SAP Champion For Cummins Zambia (2021 - 2022)
- Cummins Outdoor Marketing Events (2019 / 2023)
- Export and Import of HHP Engines and Gensets (2017 - 2022)
- Production and Manufacturing
- HSE Representative (2020 to 2022)
References
References available upon request.
Timeline
Administrative Sales Associate
Cummins Zambia
03.2024 - Current
Acting Supply Chain Supervisor
Cummins Zambia
11.2020 - 03.2022
Warehouse Associate/Procurement and Logistics
Cummins Inc
03.2019 - 03.2024
Warehouse Associate
Cummins Inc
01.2017 - 11.2020
Diploma in International Management -
Uni Athena Global Education (UK)
SAP courses, SAP Europe -
Chartered Institute Procurement and Supply management (CIPS UK) Level 4 -
ZCAS University
Cummins Engine Familiarization Process (MRC South Africa) -
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