Simangele Zulu
Operations Coordinator
Pietermaritzburg,KZN
Summary
Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results.
Overview
19
19
years of professional experience
Work History
Operations Coordinator
The Wykeham Collegiate
10.2024 - Current
- Oversee cleaning service contract and coordinate cleaning activities around the school
- Set and be accountable for the budgets for school cleaning and fleet maintenance for the year
- Compile procurement policy and implement its requirements
- Compile and maintain fixed asset register; scrap, revalue and depreciate assets
- Compile project plans, facilitate budgeting and procurement of materials and services
- Work with estate manager to ensure projects are completed according to deadlines and according to specifications
- Assist senior management and HR with the compilation and update of school policies
- Ensure that compliance certificates are obtained and displayed and liaise with Energy Performance Certification specialist
- Ensure that the fleet registrations and licensing are up to date, and that vehicles are in a good state of repair
- Procure new vehicles and ensure they are branded
- Oversee and manage insurance claim process
- Record facilities requirements and work with Estates manager to assess risk profile of the school and mitigate risks
Boarding Coordinator
The Wykeham Collegiate
01.2021 - 09.2024
- Oversee and coordinate the operations activities of the boarding establishment (cleaning, catering, laundry) and the Service Level Agreements for the service providers of these services
- Negotiate the budgets for boarding activities for the year
- Oversee the coordination of boarding transport, including the safety of the fleet of 7 vehicles
- Facilitate the onboarding, training, and development of 4 drivers and contract transport providers
- Facilitate the onboarding, development, and training of 7 housemothers, 11 boarding interns and 4 nursing sisters
- Build relationship with parents and communicate Boarding news via termly newsletters
- Define and update rules in the Boarding code of conduct and execute the disciplinary procedures for misdemeanours in the Boarding Establishment
- Execute the requirements of the Mental Health Policy with respect to boarders who suffer mental health issues while in the Boarding Establishment
- Implement strategies for creating safety and wellness in boarding
- Facilitate boarding activities and socials with local schools
Head of Investor Relations
Livestock Wealth
08.2019 - 07.2020
- Implement improvement processes to accelerate service delivery and ensure product and service quality
- Drive lead conversion rate through monitoring execution of company sales strategy and marketing plan
- Run campaigns to gather and process feedback on social media, Google, and app stores
- Map customer journey and sales interactions required to ensure customer delight at all touchpoints
- Design strategies to maintain relationships with clients of varying LSMs with varying rewards levels to encourage repeat sales
- Manage SLA delivery times on CRM system to ensure customer queries are dealt with and completed to customer satisfaction on time
- Drive marketing strategy and PR campaigns on main social media channels
Youth Programs Manager
African Leadership Academy
01.2017 - 08.2018
- Design, coordinate, project manage and deliver programmes for young people aged 13-19 over June-August vacation period
- Create program pre-implementation, implementation, and post-implementation project plan on Trello, manage project plan execution and timeframes, and reviews
- Co-design and deliver program community service, program team orientation and cultural and community service experiences
- Be main contact for parents regarding travel planning, safety, program scheduling, wellbeing of children, health and safety emergencies and manage expectations of parents from different parts of the world in all time zones
- Manage the coordination of the logistics of each session, including arrivals and departures, transportation, excursions and site visit bookings and meals according to dietary and medical requirement
- Job profiling, recruitment, selection, orientation, training, performance management, payroll and coaching of program team
- Assessment of sites and activities through implementation of policies and processes for child protection, general safety, and security on and off campus
- Planning of safety and security measures with security and program team; scenario planning and assimilation, health and safety briefings of staff and participants, coordination with security and nursing staff, training of programme team on health and safety
- Inform program budget for all programs and track compliance with budgetary constraints
- Devise, document, and communicate systems and policies for billings and collections, financial assistance, discounts, and other program policies
- Provide the Marketing & Communications team with regular and timely feedback, copy and reports for social media, website, and other platforms
- Solve problems and challenges with immigrations officials, airlines and external stakeholders affecting program participants
- Managing interactions and relationships with local enterprises and organisations for program delivery and maximum impact achievement
- Co-design and coordinate community engagement program for local youth-led enterprises and NGOs i.e
- Process of engagement, negotiation of SLAs, recognition awards and conducting and processing of implementation stage and post-implementation program feedback and impact assessments
- Periodic reports to team members, Exco and stakeholders on performance of programmes financial, customer experience feedback, risks, and implementation feedback
- Create playbook and SOP document for programmes; informing future programme design through deductions made from trend analysis, industry analysis and past programme feedback from customers
Building Operations Manager
Bjala
02.2016 - 10.2016
- Oversight of 5 building managers, housekeeping, and maintenance staff who were responsible for the upkeep of 10 industrial-residential buildings in the Johannesburg CBD where affordable housing was provided
- Drive the letting of newly renovated buildings and ensuring that the buildings are ready for occupation within deadlines
Strategic Business Improvement Manager
Brooks & Luyt Inc/CSS Credit Solutions
10.2014 - 01.2016
- Monitoring and improving the processes, workflows, and systems in a legal credit collections environment to accelerate the issuing of letters of demand, summonses, and default judgments, to increase collections rates
- Facilitating the change process to a fully integrated customized digital platform through communication and engagement of all internal stakeholders
- Managing the productivity of a team of 32 in the legal document production department, where letters of demand, summonses and default judgments were produced and disseminated to sheriffs nationwide
- Facilitating iterative design process to collect data from users and IT design team to inform system improvements and bug identification/rectification
- Then train users and develop super users of the new collections’ platform
Operations Program Manager
Avocado Vision
02.2014 - 06.2014
- Coordinating and managing internal and external supplier relationships by ensuring the streamlining of consumer financial education projects and procedural follow-through of client requirements per project
- Expenditure containment and risk minimization during implementation of projects
- Managing team of 8 people, ensuring their development and growth in the business, and helping them achieve their career goals and the business efficiency requirements
- Facilitating the development of compliance documents, SOPs, and SLAs for training service providers
- Ensuring that the relationships established with external stakeholders is maintained and the expectations managed accordingly
Retail Manager
SPAR Ltd
02.2009 - 02.2013
- Assessing operations controls and systems to identify risks or challenges in operations and financial management of retail supermarkets
- Assessing financial records and statements to monitor growth, losses, and cash flow, reporting on financial performance, and analysing sales trends, monitoring anomalies, and checking pricing against agreements and recommended prices from HQ
- Implementing best-practice systems (such as stock takes, stock audits, asset counts, food safety) and operating controls in retail stores to achieve improved inventory control, cash flow and profitability
- Building relationships with suppliers and merchandising teams, negotiating deals and promotions, managing stock levels, and strategizing in-store promotions/activations, designing ends and displays
- Handling customer complaints and queries, product returns and refunds
- Also handling customer reviews, suggestions and reporting back to customers on improvements and how we have processed their feedback
- Analysis of categories, redesign of shelf space, design of service departments, change management and training, supermarket support
- Assessing training needs of staff and management of stores according to job profiles and job specifications
- Training and developing people in retail stores in areas of people management, resource management, food safety and customer service
- Drawing up operations documents (manuals and codes of conduct) for the stores to comply with standards and legislation
- Coordinating mystery shopper days, sending out surveys to customers, customer interviews and focus group meetings, collating and summarizing survey data, reporting on store performance regarding service levels, survey results, mystery shopper results and recommending ways forward
Relationship Manager
Nedbank
12.2005 - 09.2008
- Managing the bank’s relationship with its clients through client interactions and portfolio management of property finance, corporate finance, and retail banking facilities
- Writing credit applications on behalf of clients for funding of assets, property and moveable property then presenting credit applications on behalf of client to a credit panel that would determine level of acceptability of the risk exposure
- Assessing credit risk of clients by doing rating calculations on banking facilities and loans
- Managing all the relationships the client has with other salespeople from the bank to ensure quality of service and handling of client’s facilities
Education
Matric -
Bachelor of Commerce - Accounting
No Degree - ISASA Leadership Development Programme
04.2001 -
No Degree - Programme For Property Entrepreneurship
04.2001 -
Skills
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Microsoft Outlook
Analytical thinking
human-centred problem-solving
written and verbal communication
presentation
team building
networking
talent management
creative thinking
conflict resolution
business analysis using Agile approach
negotiation skills
project management
facilitating
report writing
Forenames
Simangele Makhosazane
Knownas
Khosi
References
- Ms Sue Tasker, Lady Principal: The Wykeham Collegiate Senior School, Former Line Manager, 033 342 0752, stasker@twc.org.za
- Mrs Cecelia Thomas, Business Manager: The Wykeham Collegiate, Current Line Manager, 033 342 0752, bursar@twc.org.za
- Mr Xolani Majola, Campus Director: Transformation and Diversity St Mary’s DSG, Colleague and consultant, 076 100 4124
Personal Information
- Ethnicity: African
- Date of Birth: 02/17/83
- Gender: Female
- Nationality: South African by birth
Timeline
Operations Coordinator - The Wykeham Collegiate
10.2024 - Current
Boarding Coordinator - The Wykeham Collegiate
01.2021 - 09.2024
Head of Investor Relations - Livestock Wealth
08.2019 - 07.2020
Youth Programs Manager - African Leadership Academy
01.2017 - 08.2018
Building Operations Manager - Bjala
02.2016 - 10.2016
Strategic Business Improvement Manager - Brooks & Luyt Inc/CSS Credit Solutions
10.2014 - 01.2016
Operations Program Manager - Avocado Vision
02.2014 - 06.2014
Retail Manager - SPAR Ltd
02.2009 - 02.2013
Relationship Manager - Nedbank
12.2005 - 09.2008
Wits Business School - No Degree, ISASA Leadership Development Programme
04.2001 -
University of Cape Town - No Degree, Programme For Property Entrepreneurship
04.2001 -
University of KwaZulu-Natal - Bachelor of Commerce, Accounting
Westville Girls' High School - Matric,