Simangele Zulu

Work History

Operations Coordinator

The Wykeham Collegiate

10.2024 - Current

Oversee cleaning service contract and coordinate cleaning activities around the school
Set and be accountable for the budgets for school cleaning and fleet maintenance for the year
Compile procurement policy and implement its requirements
Compile and maintain fixed asset register; scrap, revalue and depreciate assets
Compile project plans, facilitate budgeting and procurement of materials and services
Work with estate manager to ensure projects are completed according to deadlines and according to specifications
Assist senior management and HR with the compilation and update of school policies
Ensure that compliance certificates are obtained and displayed and liaise with Energy Performance Certification specialist
Ensure that the fleet registrations and licensing are up to date, and that vehicles are in a good state of repair
Procure new vehicles and ensure they are branded
Oversee and manage insurance claim process
Record facilities requirements and work with Estates manager to assess risk profile of the school and mitigate risks

Boarding Coordinator

The Wykeham Collegiate

01.2021 - 09.2024

Oversee and coordinate the operations activities of the boarding establishment (cleaning, catering, laundry) and the Service Level Agreements for the service providers of these services
Negotiate the budgets for boarding activities for the year
Oversee the coordination of boarding transport, including the safety of the fleet of 7 vehicles
Facilitate the onboarding, training, and development of 4 drivers and contract transport providers
Facilitate the onboarding, development, and training of 7 housemothers, 11 boarding interns and 4 nursing sisters
Build relationship with parents and communicate Boarding news via termly newsletters
Define and update rules in the Boarding code of conduct and execute the disciplinary procedures for misdemeanours in the Boarding Establishment
Execute the requirements of the Mental Health Policy with respect to boarders who suffer mental health issues while in the Boarding Establishment
Implement strategies for creating safety and wellness in boarding
Facilitate boarding activities and socials with local schools

Head of Investor Relations

Livestock Wealth

08.2019 - 07.2020

Implement improvement processes to accelerate service delivery and ensure product and service quality
Drive lead conversion rate through monitoring execution of company sales strategy and marketing plan
Run campaigns to gather and process feedback on social media, Google, and app stores
Map customer journey and sales interactions required to ensure customer delight at all touchpoints
Design strategies to maintain relationships with clients of varying LSMs with varying rewards levels to encourage repeat sales
Manage SLA delivery times on CRM system to ensure customer queries are dealt with and completed to customer satisfaction on time
Drive marketing strategy and PR campaigns on main social media channels

Youth Programs Manager

African Leadership Academy

01.2017 - 08.2018

Design, coordinate, project manage and deliver programmes for young people aged 13-19 over June-August vacation period
Create program pre-implementation, implementation, and post-implementation project plan on Trello, manage project plan execution and timeframes, and reviews
Co-design and deliver program community service, program team orientation and cultural and community service experiences
Be main contact for parents regarding travel planning, safety, program scheduling, wellbeing of children, health and safety emergencies and manage expectations of parents from different parts of the world in all time zones
Manage the coordination of the logistics of each session, including arrivals and departures, transportation, excursions and site visit bookings and meals according to dietary and medical requirement
Job profiling, recruitment, selection, orientation, training, performance management, payroll and coaching of program team
Assessment of sites and activities through implementation of policies and processes for child protection, general safety, and security on and off campus
Planning of safety and security measures with security and program team; scenario planning and assimilation, health and safety briefings of staff and participants, coordination with security and nursing staff, training of programme team on health and safety
Inform program budget for all programs and track compliance with budgetary constraints
Devise, document, and communicate systems and policies for billings and collections, financial assistance, discounts, and other program policies
Provide the Marketing & Communications team with regular and timely feedback, copy and reports for social media, website, and other platforms
Solve problems and challenges with immigrations officials, airlines and external stakeholders affecting program participants
Managing interactions and relationships with local enterprises and organisations for program delivery and maximum impact achievement
Co-design and coordinate community engagement program for local youth-led enterprises and NGOs i.e
Process of engagement, negotiation of SLAs, recognition awards and conducting and processing of implementation stage and post-implementation program feedback and impact assessments
Periodic reports to team members, Exco and stakeholders on performance of programmes financial, customer experience feedback, risks, and implementation feedback
Create playbook and SOP document for programmes; informing future programme design through deductions made from trend analysis, industry analysis and past programme feedback from customers

Building Operations Manager

Bjala

02.2016 - 10.2016

Oversight of 5 building managers, housekeeping, and maintenance staff who were responsible for the upkeep of 10 industrial-residential buildings in the Johannesburg CBD where affordable housing was provided
Drive the letting of newly renovated buildings and ensuring that the buildings are ready for occupation within deadlines

Strategic Business Improvement Manager

Brooks & Luyt Inc/CSS Credit Solutions

10.2014 - 01.2016

Monitoring and improving the processes, workflows, and systems in a legal credit collections environment to accelerate the issuing of letters of demand, summonses, and default judgments, to increase collections rates
Facilitating the change process to a fully integrated customized digital platform through communication and engagement of all internal stakeholders
Managing the productivity of a team of 32 in the legal document production department, where letters of demand, summonses and default judgments were produced and disseminated to sheriffs nationwide
Facilitating iterative design process to collect data from users and IT design team to inform system improvements and bug identification/rectification
Then train users and develop super users of the new collections’ platform

Operations Program Manager

Avocado Vision

02.2014 - 06.2014

Coordinating and managing internal and external supplier relationships by ensuring the streamlining of consumer financial education projects and procedural follow-through of client requirements per project
Expenditure containment and risk minimization during implementation of projects
Managing team of 8 people, ensuring their development and growth in the business, and helping them achieve their career goals and the business efficiency requirements
Facilitating the development of compliance documents, SOPs, and SLAs for training service providers
Ensuring that the relationships established with external stakeholders is maintained and the expectations managed accordingly

Retail Manager

SPAR Ltd

02.2009 - 02.2013

Assessing operations controls and systems to identify risks or challenges in operations and financial management of retail supermarkets
Assessing financial records and statements to monitor growth, losses, and cash flow, reporting on financial performance, and analysing sales trends, monitoring anomalies, and checking pricing against agreements and recommended prices from HQ
Implementing best-practice systems (such as stock takes, stock audits, asset counts, food safety) and operating controls in retail stores to achieve improved inventory control, cash flow and profitability
Building relationships with suppliers and merchandising teams, negotiating deals and promotions, managing stock levels, and strategizing in-store promotions/activations, designing ends and displays
Handling customer complaints and queries, product returns and refunds
Also handling customer reviews, suggestions and reporting back to customers on improvements and how we have processed their feedback
Analysis of categories, redesign of shelf space, design of service departments, change management and training, supermarket support
Assessing training needs of staff and management of stores according to job profiles and job specifications
Training and developing people in retail stores in areas of people management, resource management, food safety and customer service
Drawing up operations documents (manuals and codes of conduct) for the stores to comply with standards and legislation
Coordinating mystery shopper days, sending out surveys to customers, customer interviews and focus group meetings, collating and summarizing survey data, reporting on store performance regarding service levels, survey results, mystery shopper results and recommending ways forward

Relationship Manager

Nedbank

12.2005 - 09.2008

Managing the bank’s relationship with its clients through client interactions and portfolio management of property finance, corporate finance, and retail banking facilities
Writing credit applications on behalf of clients for funding of assets, property and moveable property then presenting credit applications on behalf of client to a credit panel that would determine level of acceptability of the risk exposure
Assessing credit risk of clients by doing rating calculations on banking facilities and loans
Managing all the relationships the client has with other salespeople from the bank to ensure quality of service and handling of client’s facilities

Summary

Overview

Work History

Operations Coordinator

Boarding Coordinator

Head of Investor Relations

Youth Programs Manager

Building Operations Manager

Strategic Business Improvement Manager

Operations Program Manager

Retail Manager

Relationship Manager

Education

Matric -

Bachelor of Commerce - Accounting

No Degree - ISASA Leadership Development Programme

No Degree - Programme For Property Entrepreneurship

Skills

Forenames

Knownas

References

Personal Information

Timeline

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