Simangele Ngubane
Office Administrator
Cape Town
Summary
Dedicated and customer-focused professional with over six years of experience in administrative and front-office roles. Expertise in delivering exceptional customer service, mentoring team members, and providing comprehensive operational support. Proven ability to maintain high standards in fast-paced environments, demonstrating flexibility with shifts, weekends, and public holidays. Committed to bringing a strong work ethic, integrity, and dedication to service excellence in a General Assistant position.
Overview
7
7
years of professional experience
3
3
Languages
Work History
Area Mentor (Team Supervisor)
Top Image Africa, Cape Town Region
Cape Town
10.2024 - Current
- Adapted mentorship style based on individual mentee needs, enabling tailored interventions that drove better results than one-size-fits-all approaches.
- Offered constructive feedback on mentee progress, enabling them to refine their skills and enhance their potential.
- Enhanced mentee performance by providing personalized guidance and support.
- Provided guidance and recommended coping mechanisms for youth dealing with difficult issues.
- Managed performance reviews for employees, analyzing individual employee achievements and overall trends in workforce execution metrics.
- Managed performance reviews for 15 employees, analyzing individual employee achievements and overall trends in workforce execution metrics.
Social Media Administrator
Indigenous Herbs
Johannesburg
05.2020 - 07.2023
- Managing and curating content across various social media platforms to ensure consistency and engagement.
- Developing and implementing social media strategies to increase brand awareness and drive traffic to the organization's website or platforms.
- Monitoring social media channels for comments, messages, and mentions, and responding promptly and appropriately.
- Creating and scheduling posts, updates, and promotions to maintain an active online presence.
- Analyzing social media metrics and insights to track performance, identify trends, and make recommendations for improvement.
- Collaborating with marketing, communications, and other relevant teams to align social media efforts with overall organizational goals and campaigns.
- Staying up-to-date with social media trends, best practices, and platform updates to optimize strategies and stay ahead of the curve.
- Monitored and evaluated website analytics to identify trends and opportunities for improvement.
- Collected and analyzed Web metrics such as visits, time on site and page views per visit.
- Designed paid client ads for use on diverse social media platforms.
- Devised effective link-building campaigns to increase website authority and visibility.
- Created content strategies for digital media.
- Completed keyword research and analyzed competitor SEO and PPC campaigns to identify gaps and opportunities.
- Created customized marketing materials to increase product awareness.
Office Administrator
Averda
02.2020 - 05.2020
- Drafting documents, correspondence, and reports utilizing MS Office Suite tools to ensure clear and professional communication.
- Maintaining and updating company databases while also purging inactive account information to keep data current and relevant.
- Documenting daily work metrics and presenting findings at weekly staff meetings to track progress and discuss areas for improvement.
- Retrieving, preparing, and scanning hard copy reports to create electronic records, promoting efficient data management and accessibility.
- Reviewing both physical and digital records to identify and rectify inaccuracies, ensuring data integrity and reliability.
- Acting as a liaison between team members and upper management, advocating for needs and resources, and facilitating effective communication and collaboration within the organization.
Front Desk Receptionist
Bless The Hair Studio
09.2018 - 01.2020
- Monitored company emails, promptly responding to customers and forwarding messages to appropriate parties.
- Handled incoming and outgoing phone calls, ensuring callers were directed to the relevant personnel.
- Updated customer contact details and appointment information within the company's computer system.
- Maintained proper telephone switchboard operation and etiquette, consistently meeting performance standards.
- Coordinated schedules and appointments using company calendars, ensuring efficient time management.
- Booked conference rooms and scheduled appointments for various staff members, facilitating organized meetings.
- Prepared supporting materials for business presentations and meetings, contributing to the smooth flow of information.
- Calculated and quoted rates for customers, documenting choices using the internal system.
- Managed incoming and outgoing mail and deliveries, supporting the overall efficiency of office operations.
- Answered telephone calls to provide information, take messages, and set up appointments as necessary.
Education
Bachelor of Arts - Psychology, Industrial And Organizational Psychology
University of South Africa
11-2025
Corporate Governance - undefined
Alison Online Education
01.2023
Administrative Management Certificate - Administration
Alison Online Education
01.2023
Diploma - Receptionist Skill
Alison Online Education
01.2023
National Senior Certificate - undefined
Ganges Secondary School
01.2008
Skills
- Executive Schedule Management
- Business Meeting Arrangement
- Office Recordkeeping
- Executive Assistance
- Call Screening
- Correspondence Preparation
- Top Management Interaction
- Effective Team Collaboration
- Time Management
- Keen Attention to Detail
- Resilient and Resourceful
- Outstanding Interpersonal Skills
- Impeccable Organizational Skills
- Natural Leadership Qualities
Timeline
Area Mentor (Team Supervisor)
Top Image Africa, Cape Town Region
10.2024 - Current
Social Media Administrator
Indigenous Herbs
05.2020 - 07.2023
Office Administrator
Averda
02.2020 - 05.2020
Front Desk Receptionist
Bless The Hair Studio
09.2018 - 01.2020
Corporate Governance - undefined
Alison Online Education
Administrative Management Certificate - Administration
Alison Online Education
Diploma - Receptionist Skill
Alison Online Education
National Senior Certificate - undefined
Ganges Secondary School
Bachelor of Arts - Psychology, Industrial And Organizational Psychology
University of South Africa
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