SIMANGELE MUTWA
Durban
Summary
I am a dedicated and determined professional, known for my strong work ethic and resilience when facing new challenges. With a focus on continuous growth and adaptability, I seamlessly integrate into diverse environments and can quickly think on my feet. As a fast learner, I thrive in dynamic settings and embrace new opportunities with enthusiasm. I am currently seeking a role where I can contribute meaningfully and grow within a company or team, leveraging my skills to drive both personal and organizational success.
Overview
7
7
years of professional experience
Work History
Group Training Facilitator
Blake & Associates
08.2023 - Current
- Conducted training needs assessments to identify employee skill gaps, resulting in targeted training sessions that improved performance
- Developed training materials and conducted training sessions for new customer service representatives
- Developed training materials and conducted training sessions for customer service staff, resulting in improved customer service quality
Learning & Development Facilitator (Trainer)
Synergy Contact Centre Pty Ltd
07.2022 - 08.2023
- Created a positive learning environment that supported student growth and development
- Developed age-appropriate activities to stimulate learning and development
- Assisted in the development of individualized learning plans for students
- Delivered effective presentations at company-wide events to promote a culture of learning and development
Complaints Agent
Synergy Contact Centre Pty Ltd
04.2022 - 06.2022
- Handled customer complaints in a professional and courteous manner, resulting in a 100% reduction in customer complaints
Collections Advisor (SSE&OVO)
Synergy Contact Centre Pty Ltd
11.2021 - 03.2022
- Debt collection
- Customer debt journey
- Set up payment plans for debt customers
Private Tutor
Edu-MaQ
01.2021 - 08.2021
- One on One private lessons
- Study material delivery
Customer Service Advisor
CCI South Africa
01.2020 - 12.2020
- Organized and tracked customer inquiries and feedback to improve customer service processes and procedures
- Assisted customers in navigating the company's website and online services, resulting in a 100% increase in online sales
- Resolved customer complaints in a timely manner
Grade 000 Teacher (Locum)
The Browns School
07.2019 - 12.2019
- Provided consistent and effective instruction to students in a wide range of subjects and grade levels
- Lesson Planning
- Lesson Delivery
Teachers Assistant
The Browns School
01.2019 - 06.2019
- Built positive relationships with students, providing support and encouragement to promote student success
- Managed the classroom during teacher absences, maintaining order and providing instruction as needed
- Monitored and reported student progress to the teacher, providing feedback on areas of improvement
Student Teacher
The Browns School
01.2018 - 12.2018
- Evaluated student progress and performance and reported findings to the student's regular teacher
- Monitored and reported student progress to the teacher, providing feedback on areas of improvement
- Maintained accurate records of student attendance and behavior, and reported any issues to the student's regular teacher
Education
Advanced Dip - Training Of Trainers
Alison
12.2023
TEFL Certification -
Teacher Record
12.2023
ECD - Education
Damelin College
12.2018
Matric -
Risecliff Secondary School
12.2015
Skills
- Conflict Resolution
- Critical Thinking Skills
- Dedicated team player
- Good team player
- Leadership
- Flexibility and Adaptability
- Human Resources
- Activity Planning
- Assessments administration
- Class preparation
- Learning Management Systems
- Training facilitation
Languages
English
SeSotho
IsiZulu
References
References available upon request
Timeline
Group Training Facilitator
Blake & Associates
08.2023 - Current
Learning & Development Facilitator (Trainer)
Synergy Contact Centre Pty Ltd
07.2022 - 08.2023
Complaints Agent
Synergy Contact Centre Pty Ltd
04.2022 - 06.2022
Collections Advisor (SSE&OVO)
Synergy Contact Centre Pty Ltd
11.2021 - 03.2022
Private Tutor
Edu-MaQ
01.2021 - 08.2021
Customer Service Advisor
CCI South Africa
01.2020 - 12.2020
Grade 000 Teacher (Locum)
The Browns School
07.2019 - 12.2019
Teachers Assistant
The Browns School
01.2019 - 06.2019
Student Teacher
The Browns School
01.2018 - 12.2018
TEFL Certification -
Teacher Record
ECD - Education
Damelin College
Advanced Dip - Training Of Trainers
Alison
Matric -
Risecliff Secondary School
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