Simangele Kgosana
.
Eersterust
Summary
Detail-oriented professional with customer service experience at Amazon, supporting US and UK customers with device support, order tracking, refunds, and returns. Strong problem-solving and organisational skills, with a Higher Certificate in Accounting Sciences from UNISA, current studies toward a Diploma in Financial Management at Boston City Campus, and completion of a government-accredited course in Ethics in the Public Service. Reliable and committed to delivering efficient, professional service in administrative settings.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Customer Service Associate
Amazon
06.2023 - Current
- Support US and UK customers with Amazon devices troubleshooting.
- Assist with retail delivery: tracking orders, processing refunds/returns, placing orders, and checking item availability.
- Provide expert technical support and customer service, ensuring high customer satisfaction.
- Developed and implemented customer service policies and procedures.
- Participated in training programs to enhance internal team performance and customer service quality.
- Utilized CRM software to track customer interactions and manage service requests effectively.
Sales Agent
Newleaf Telecoms / Vumatel Fibre
10.2021 - 09.2022
- Built strong client relationships through excellent customer service and regular follow-ups.
- Implemented sales strategies that increased productivity and efficiency.
- Maintained confidentiality of sensitive documents and organized electronic filing systems for easy access.
Educator Assistant
Khayelihle Pre-Primary School
02.2021 - 06.2021
- Assisted lead teacher in providing individualized attention to students, resulting in improved academic performance.
- Contributed to school-wide improvement initiatives by participating in professional development workshops.
- Supported classroom activities, lesson delivery, and student development.
Education
Diploma - Financial Management
Boston City Campus
04.2001 -
Higher Certificate - Accounting Sciences
UNISA
10-2025
Grade 12 -
Prosperitus Secondary School
11-2019
Skills
Microsoft Word
Microsoft Excel
Microsoft Outlook
Microsoft PowerPoint
Technical Support (Amazon Devices & Retail Delivery)
Customer Service & Client Orientation
Monitoring, Evaluation & Listening skills
Strong Communication & Interpersonal Skills
Leadership & Team Collaboration
Accounting & Financial Knowledge (UNISA studies)
Certification
Ethics in the Public Service
Timeline
Ethics in the Public Service
07-2026
Customer Service Associate
Amazon
06.2023 - Current
Sales Agent
Newleaf Telecoms / Vumatel Fibre
10.2021 - 09.2022
Educator Assistant
Khayelihle Pre-Primary School
02.2021 - 06.2021
Diploma - Financial Management
Boston City Campus
04.2001 -
Higher Certificate - Accounting Sciences
UNISA
Grade 12 -
Prosperitus Secondary School
References
- Milo, Duma, Manager, 069 448 8032, Amazon
- Moeder, Masoga, Supervisor, 076 560 9509, Newleaf Telecoms / Vumatel
- Jeaneth Ntuli, Principal, 071 100 4256, Khayelihle Pre-Primary School