Simangaliso Lusale
Reservations Manager
Pretoria
Summary
Customer-oriented Reservation Agent with over ten years of experience in the Hospitality Industry. Hardworking with excellent telephone sales skills. Works to answer all guests questions via phone or email to reach positive outcomes. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
16
16
years of professional experience
Work History
Reservations Manager
The Blades Hotel
08.2012 - Current
- Liaising with central reservations to communicate new rate plans and promotions.
- Liaising with travel agents, the revenue manager and the rooms divisions manager.
- Managing team effectively.
- Highly organized and results-focused leader with more than ten years of experience coaching and mentoring teams.
- Possesses exceptional communication and problem-solving skills.
- Maintained strong relationships with key clients, resulting in repeat business and increased bookings.
Front Office Receptionist
River Place Country Estate
02.2010 - 07.2012
- Collaborated with team members for smooth workflow, supporting colleagues during peak hours or absences.
- Assisted management with administrative tasks such as data entry, filing, and report generation as required.
- Maintained a high level of professionalism while handling sensitive customer information, ensuring privacy and confidentiality.
- Enhanced customer satisfaction by providing timely and accurate information in response to inquiries.
- Ensured a welcoming atmosphere for guests with efficient check-in and check-out procedures.
Head Bar Lady
The Duchess Of Wisbeach
09.2008 - 01.2010
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
- Made fresh cocktails from scratch
- Ensured good customer service
Education
GED -
Sobukhazi High School
Bulawayo , Zimbabwe 04.2001 -
Skills
Team Training
undefinedTravelling and meeting new people
· Travelling helps me refresh my mind because i get out of my routine, explore new things, and meet new people.
· Traveling is fun and traveling alone can be a truly adventurous experience.
· When travelling I’ll be forced to interact with strangers, which can help me break out of my comfort zone and make new friends.
Timeline
Reservations Manager
The Blades Hotel
08.2012 - Current
Front Office Receptionist
River Place Country Estate
02.2010 - 07.2012
Head Bar Lady
The Duchess Of Wisbeach
09.2008 - 01.2010
GED -
Sobukhazi High School
04.2001 -
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