Simamkele Bashe
Key Accounts Manager
Randburg
Summary
Committed, goal driven, with a completed Marketing Management Diploma, 15 years of work experience. I have acquired several skills and experience in different roles which has enabled me to execute better on various task.
Experienced with building and maintaining strong client relationships. Utilizes strategic account management techniques to maximize client satisfaction and retention. Track record of effective communication and problem-solving skills.
Overview
21
21
years of professional experience
2004
2004
years of post-secondary education
Work History
Key Account Manager
Supplierrate
02.2023 - Current
- Conducted regular account reviews with clients to assess performance, identify areas for improvement, and strategize future growth opportunities.
- Analyzed sales and customer data to identify trends and opportunities for increased profitability.
- Analyzed market trends, identifying opportunities for expanding product offerings within key accounts.
- Strengthened client relationships through regular communication and effective problemsolving.
- Built and maintained strong client relationships to drive business growth.
- Present in MANCO meeting for feedback purposes
- Negotiated contract renewals with existing clients, securing long-term commitment and fostering ongoing collaboration.
Customer Success & Support
SupplierRate
06.2021 - 02.2024
- Onboarding and offboarding of clients
- Preparing stats to present to business.
- Technical Support
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Providing product/system training
- Customer service
- Liaison with clients internally (Mainly the salespeople) and externally (our clients and their customers/suppliers)
- Dealing with system and product related queries and not limited to that.
- Directly engaging with the development team and managing system bugs
- Resolved problems, improved operations and provided exceptional service.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Team Leader
Inoxico
06.2017 - 05.2021
- Managing a team of 15 Researchers
- Preparing stats for clients on product usage and outstanding reports
- Presenting stats to business on productivity
- Establishing alignment with the account managers and researchers to ensure we deliver on our client's expectations.
- Deliver on set target by keeping the team motivated and skilled.
- Attend client meetings.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Motivated team members to surpass their targets, recognizing and rewarding their achievements.
Marketing Assistant
Currie Group
04.2015 - 04.2016
- Duration- 1-year Industrial property management Duties
- Designing marketing materials
- Managing social media platforms
- Website management
- Supporting 5 property brokers
- Input new data, updated old records and cross-checked information to keep marketing database up-to-date.
- Increased brand awareness by implementing targeted marketing campaigns and social media strategies.
- Created engaging content for Facebook, and Instagram.
- Strengthened brand identity with consistent messaging across various platforms including print, digital, and social media channels.
Business information Researcher
Experian (PTY)LTD
01.2004 - 01.2015
- Company Overview: Credit bureau
- Researching business information
- Data capture
- Kindly note that my work experience is not only limited to what I have listed
- Credit bureau
- Gathered and organized information for research purposes.
- Streamlined data analysis processes with custom software solutions, improving speed and accuracy of results.
- Increased research visibility, presenting findings at international conferences.
Education
Matric Certificate -
Randpark Ridge High School
IMM - Diploma - undefined
Institute Marketing Management
Credit Management - Credit skills management
Credit Skills Management
Skills
- Staff Management
- Training & Coaching
- Strategic Planning
- Analytical Thinking
- Interpersonal Skills
- Excellent Communication Skills
- Computer Skills: MS Word
- Key account management
- Client relationship building
- Business development
- Revenue generation
- IT support
Timeline
Key Account Manager
Supplierrate
02.2023 - Current
Customer Success & Support
SupplierRate
06.2021 - 02.2024
Team Leader
Inoxico
06.2017 - 05.2021
Marketing Assistant
Currie Group
04.2015 - 04.2016
Business information Researcher
Experian (PTY)LTD
01.2004 - 01.2015
IMM - Diploma - undefined
Institute Marketing Management
Matric Certificate -
Randpark Ridge High School
Credit Management - Credit skills management
Credit Skills Management
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