SILVESTER KALONJI

• Provided comprehensive training to internal and off-site users to optimize systems maintenance and resolve recurring issues.
• Managing DG Cape Town Network Infrastructure
• Doing Support with issues on CRM, Managing VM server with Fincon application and Office 365 Admin
• Configuring network changes, and applying it to the Servers and client machines
• Assisting internal and external using Remote desktop /shell, putty and TeamViewer
• Repairing Notebooks and PCs on hardware and software issues
• Managing Active Directory- adding and deleting users accounts, issuing permissions and resetting passwords
• Monitoring and managing Mimecast (unified emailing and backup system)
• Overseeing my staff doing all hardware and software that we sell to private clients and corporate companies. Liaising with suppliers on faulty items and recommend replacements and repairs using our vendors and suppliers and Managing escalations
• Managing Company asset register; recommending and motivating staff hardware replacement for employees to management (Operations Director) Wedaad Samsodien
• Being a Lenovo Authorized Warranty Service Provider,, HP Warranty Repair Centre and Dell Repair Centre I oversee calls /emails and call logging claims to get parts and do break fix on Lenovo and HP PCs, Notebooks and Tablets for City of Cape Town, Liquid Telecom and Pick N’ Pay, Shoprite, Old Mutual, Sanlam and Santam, Metropolitan, Media 24 and Ninety-Nine.
• Assessing IPads and iPhones and sent them to Apple Repair Centre
• Deploying devices with Images (based on the client requirements (Old Mutual, Santam, Santam, City of Cape Town and MMI Holdings) using SCCM, Windows Deployment Service (WDS) Server, Acronis, Ghost, Dell Image Assist and Hard Drive Duplicator.
• Compiling reports on weekly and monthly basis for Service Delivery Managers based on the requirement
• Making sure employee’s hardware is functioning to meet day to day demands
• Doing Support on Novell console 1 and Ubuntu Linux for Juta

• Generating new business and leads, closing sales
• Maintaining existing business and cold calling for new businesses,
• Maintaining inbound and outbound call logs
• Updating S.A.M.S database with all activities for the day
• Arranging & facilitating meetings with key decision makers
• Assessing training requirement for corporate companies via skills requirements
• Identify the need for training and provide training

• Demonstrated respect, friendliness and willingness to help wherever needed.
• Developed and maintained courteous and effective working relationships.
• Maintained excellent attendance record, consistently arriving to work on time.
• Lectured CompTIA, Microsoft, City & Guilds and Pitman Syllabuses

Microsoft Office 97, 2000, 2003 & XP 2003.

CompTIA Network+ Certification

PC Technician, PC Repairs, Network Support, Server Maintenance

Microsoft Visual Basic 8

CompTIA A+ Certification

Programming Concepts

Information Systems Management

HTML – Web Design

Database Management

Call Centre Support & Data Communication