Silungile Makhathini
Pietermaritzburg
Summary
Dynamic professional with a proven track record in office administration and digital marketing, honed at Lipekwa Trading Enterprise and SWAY Digital Marketing Agency. Excelled in optimizing conversion rates and streamlining administrative processes, demonstrating exceptional communication skills and software proficiency. Skilled in fostering team collaboration and enhancing client relationships through empathy and strategic insights.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Cashier Assistant
Ackermans
Pietermaritzburg
10.2024 - Current
- Processed customer payments quickly and returned exact change and receipts.
- Operated scanners, scales, calculators and cash registers accurately while processing customer orders quickly.
- Informed customers about current promotions such as discounts on certain products or services offered by the store.
- Built and maintained productive relationships with employees.
- Answered customers' questions and provided information on store procedures or policies.
Office Administrator
Lipekwa Trading Enterprise
Pietermaritzburg
11.2019 - 01.2021
- Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
- Maintained supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
- Coordinated and managed daily administrative operations of the office.
- Created and managed budgets for travel, training, and team-building activities.
- Developed strong relationships with clients through excellent customer service skills.
- Automated office operations by managing client correspondence and data communications.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Interviewed prospective employees and provided input to HR on hiring decisions.
Digital Marketing Intern
SWAY Digital Marketing Agency
Johannesburg
02.2020 - 11.2020
- Supported the creation of marketing materials, including brochures, flyers, and online content.
- Conducted keyword research and analysis to optimize search engine optimization efforts.
- Facilitated communication between the marketing department and other internal teams.
- Maintained the marketing database, ensuring information is current and accurate.
- Maintained a calendar of upcoming events related to client's business goals.
- Suggested new strategies based on analytics data to improve effectiveness of campaigns.
- Analyzed website metrics such as page visits and conversions to measure success of campaigns.
Education
Bachelor of Arts - Psychology And Political Studies
University of The Witwatersrand
Johannesburg, South Africa12-2024
High School Diploma -
Pietermaritzburg Girls' High School
Pietermaritzburg, South Africa12-2018
Skills
- Empathy development
- Effective communication
- Excellent communication
- Database entry
- Software Proficiency
- Administrative support
- Office administration
- Conversion rate optimization
- Team collaboration
- Website management
Affiliations
- Mandela Marathon candidate
- Volunteer at Duma Literacy Foundation For Kids
Languages
English
First Language
South African Sign Language
Elementary (A2)
A2
IsiZulu
Advanced (C1)
C1
IsiXhosa
Upper Intermediate (B2)
B2
Certification
- First in class in University year 2022
References
References available upon request.
Timeline
Cashier Assistant
Ackermans
10.2024 - Current
Digital Marketing Intern
SWAY Digital Marketing Agency
02.2020 - 11.2020
Office Administrator
Lipekwa Trading Enterprise
11.2019 - 01.2021
Bachelor of Arts - Psychology And Political Studies
University of The Witwatersrand
High School Diploma -
Pietermaritzburg Girls' High School