SILIZIWE MAGENGELELE

• Stakeholder & Cross-Functional Management:
  Collaborate with internal teams (HR, Procurement, Commercial, Finance) to ensure alignment on BBBEE targets, including Skills Development spend tracking, Employment Equity reporting, and supplier spend compliance.
  Liaise with external partners (verification agencies, BBBEE consultants, procurement agencies) to manage audit processes, strategy sessions, and supplier BBBEE status verification.
• Third-Party & Vendor Coordination:
  Oversee relationships with BBBEE verification agencies to schedule audits, submit evidence, and address corrective actions.
  Work with BBBEE consultants to optimize scorecard performance, review compliance updates, and conduct quarterly strategy reviews.
  Partner with procurement agencies to monitor supplier BBBEE compliance and identify gaps in spend (e.g., Black Women-Owned suppliers).
• Data Collection & Evidence Management:
  Lead pre-verification preparations for BBBEE audits, ensuring documentation (training records, supplier invoices, beneficiary impact reports) adheres to DTI Codes.
  Conduct quarterly reviews of Skills Development, Procurement, and Ownership metrics to ensure compliance with targets (e.g., 3% payroll spend on training, 50% procurement spend on EME/QSE suppliers).
• Monitoring, Reporting & Compliance:
  Develop and present monthly dashboards to track BBBEE progress (e.g., supplier spend, training compliance, SED initiatives), escalating risks to leadership.
  Organize and facilitate BBBEE Steering Committee meetings to review targets, address bottlenecks, and align on corrective actions.
• Education & Training:
  Train internal teams on BBBEE compliance requirements, including evidence retention (e.g., valid supplier certificates) and strategies to maximize scorecard impact.
  Coordinate audit readiness workshops with verification agencies to simulate processes and identify gaps proactively.
• Corporate Relations:
  Represent the company in BBBEE-related engagements, fostering partnerships with stakeholders to advance Enterprise Development (ED) and Socio-Economic Development (SED) initiatives.
  Ensure transparent communication of BBBEE progress and compliance updates to internal and external stakeholders.

Social Media Management & Brand Voice:

• Cultivated Château Gâteaux's brand voice across Facebook, Instagram, and TikTok, ensuring a cohesive social media presence.
• Developed a comprehensive standard responses document and brand guide to streamline communication.

Community Engagement & Customer Support:

• Managed direct messaging, promptly addressing consumer inquiries and fostering positive engagement.
• Actively interacted with and acknowledged consumer comments and tagged content to boost community interaction.
• Efficiently handled and directed online consumer complaints, maintaining brand reputation.
• Enhanced customer satisfaction by providing swift and accurate resolutions to issues raised on social media platforms.
• Significantly reduced customer inquiry response times by implementing a robust social media monitoring system.
• Drove online community expansion through vigilant moderation and immediate response to user feedback.

Influencer Marketing & Campaigns:

• Identified and recruited influencers, effectively strengthening the brand's outreach and influence.
• Orchestrated and managed influencer campaigns, aligning them with brand goals and messaging.

Analytics & Strategy Development:

• Delivered insightful weekly reports on social media platform performance and audience engagement.
• Conducted thorough competitor analysis to uncover growth opportunities and unique positioning strategies.

• Supported the Corporate Relations team in various functions aimed at enhancing the company's reputation and stakeholder engagement
• Assisting with the planning and execution of corporate communication strategies, drafting and editing press releases, newsletters, and other communication materials
• Helped organize events and support community outreach initiatives
• Collaborating with internal teams and external partners, I played a key role in promoting Diageo's brand and corporate social responsibility efforts

Community Management & Engagement:

• Spearheaded community management for Dr. Oetker's Foodservice channel across LinkedIn, Instagram, and Facebook, ensuring a cohesive brand persona and active engagement.
• Managed and monitored user interactions, responding to direct messages, comments, and directing online consumer complaints to maintain a positive brand image.

Content Strategy & Brand Consistency:

• Developed and maintained a comprehensive standard responses document and brand guidebook to streamline communication and uphold brand standards.

Analytics & Performance Optimization:

• Delivered weekly analytical reports on social media performance, providing insights for strategic improvements and content optimization.
• Executed campaign setups and monitored delivery and performance across advertising platforms, focusing on Facebook Business Suite to maximize ROI through data-driven optimizations.