SILIZIWE MAGENGELELE

Compliance & Governance:

• Spearheaded BBBEE compliance initiatives, focusing on Skills Development, Management Control, SED, and YES programs.
• Managed end-to-end BBBEE verification documentation process.
• Ensured punctual and accurate submissions by coordinating document collection and certification from stakeholders.
• Supported Business Integrity through preparing and collected evidence for GAR audit, maintaining an organized activity calendar for audit readiness.

Communication & Engagement:

• Synthesized and communicated industry news to keep company personnel informed and engaged.
• Orchestrated internal communications, ensuring efficient and timely information flow.
• Crafted compelling LinkedIn content to amplify the company's digital footprint and audience engagement.
• Promoted a culture of recognition by spotlighting team and individual accomplishments.

Social Media Management & Brand Voice:

• Cultivated Château Gâteaux's brand voice across Facebook, Instagram, and TikTok, ensuring a cohesive social media presence.
• Developed a comprehensive standard responses document and brand guide to streamline communication.

Community Engagement & Customer Support:

• Managed direct messaging, promptly addressing consumer inquiries and fostering positive engagement.
• Actively interacted with and acknowledged consumer comments and tagged content to boost community interaction.
• Efficiently handled and directed online consumer complaints, maintaining brand reputation.
• Enhanced customer satisfaction by providing swift and accurate resolutions to issues raised on social media platforms.
• Significantly reduced customer inquiry response times by implementing a robust social media monitoring system.
• Drove online community expansion through vigilant moderation and immediate response to user feedback.

Influencer Marketing & Campaigns:

• Identified and recruited influencers, effectively strengthening the brand's outreach and influence.
• Orchestrated and managed influencer campaigns, aligning them with brand goals and messaging.

Analytics & Strategy Development:

• Delivered insightful weekly reports on social media platform performance and audience engagement.
• Conducted thorough competitor analysis to uncover growth opportunities and unique positioning strategies.

• Supported the Corporate Relations team in various functions aimed at enhancing the company's reputation and stakeholder engagement
• Assisting with the planning and execution of corporate communication strategies, drafting and editing press releases, newsletters, and other communication materials
• Helped organize events and support community outreach initiatives
• Collaborating with internal teams and external partners, I played a key role in promoting Diageo's brand and corporate social responsibility efforts

Community Management & Engagement:

• Spearheaded community management for Dr. Oetker's Foodservice channel across LinkedIn, Instagram, and Facebook, ensuring a cohesive brand persona and active engagement.
• Managed and monitored user interactions, responding to direct messages, comments, and directing online consumer complaints to maintain a positive brand image.

Content Strategy & Brand Consistency:

• Developed and maintained a comprehensive standard responses document and brand guidebook to streamline communication and uphold brand standards.

Analytics & Performance Optimization:

• Delivered weekly analytical reports on social media performance, providing insights for strategic improvements and content optimization.
• Executed campaign setups and monitored delivery and performance across advertising platforms, focusing on Facebook Business Suite to maximize ROI through data-driven optimizations.