Silind'uxolo Rasi
Brach Service Official
Pinelands
Summary
Successful Banker talented at leading strong teams, increasing business, and maximizing profitability. Deadline-focused highly effective at operating in fast-paced settings. Resourceful, forward-thinking and proactive with remarkable sense of market and customer positions, with 4years experience working with the regional external team bringing the bank to the people.
Overview
6
6
years of professional experience
2
2
Languages
Work History
Bank Service Official
ABSA Bank
04.2019 - Current
- Proactively drive acquisition and cross-sell initiatives through re-engagement processes
- Identifying and converting opportunities for new business across all areas and setting the external team up for execution
- Individually set up externally when there is less feet in the branch to acquire business outside
- Exhaust all attempts to resolve client enquiries before escalating to other departments or line manager
- Provide regular feedback to clients on the progress of their applications and enquiries
- Ensure accuracy and efficiency when engaging with clients, always ensure friendly focused client interaction
- Ensure that all transaction records are kept and/or mailed in accordance with Bank procedures
- Up skill your knowledge regularly with policies and procedures
- Met existing customers to review current services and expand sales opportunities.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Adhere to safety and security procedures and measures at all costs
- Client service: Emails and Telephonic Queries.
- Increased referral business by establishing a strong rapport with existing clients, leading to positive word-of-mouth recommendations and an expanded customer base.
- Created inviting environment for customers by maintaining organization status quo.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Created detailed sales presentations to communicate product features and market data.
Administrator
Credit Matters
02.2018 - 02.2019
- 17.1 (notices to creditors)
- 17.2 (Debit Order Cancellations)
- 17
- W (Terminations of contracts)
- 17.7 (Transfers with the aid of NCR)
- Preparing Interviews & Switchboard duties
- Client consultations, External client queries
- All Administrative duties.
- Gathered, organized and input information into digital database.
- Generated reports detailing findings and recommendations.
- Developed effective improvement plans in alignment with goals and specifications.
- Computerized office activities, maintained customer communications, and tracked records through delivery.
- Evaluated customer needs and feedback to drive product and service improvements.
Education
Bachelor Of Commerce Law, Business Management 1A&B, General Accounting 1A&B, Psychology A&B, English For Law Students 1A&B, Introduction to Law, Legal & Numeracy Skills, African Customary Law 1A&B, Microeconomics 1A&B, Introduction to computer literacy, Law of Persons and family, Criminal Law 2A&B, Microeconomics 2A&B, Administrative Law, Constitutional Law, Life Knowledge & Action, Law of Evidence 2A&B, Law of succession, Criminal procedures 2A&B, Law of Contract 2A&B, Microeconomics & Theory, Operations Management, Public Finance, Professional communication, Judicial interpretation, marketing management, International Trade Theory & policy, Labour economics, Money Banking & international finance - Business Management
Higher Certificate in Management
Claremont, Cape Town 04.2001 -
Skills
Goal Setting
Client Services
Adaptability and Flexibility
Business Relationship Management
Risk Assessment
Problem-solving aptitude
Personal Information
- Date of Birth: 04/26
- Nationality: South African
References
- Mrs. Sonja Smith, ABSA Bank, BM at Epping, +27 (76) 1119526
- Mss. Nangamso Makasi, ABSA Bank, BM at Pinelands, +27 63 419 0215
- Mr. Sifiso Dimba, Bankseta, Support Coach, +27 01 6361 1981
- Mr. Ebrahem Jacobs, Credit Matters, Processing Manager, +27 81 587 5098
- Mrs. Lana Gedeon, ABSA Bank, BM at Woodstock, +27 71 1707358
Additional Information
I also recently finished my Banker 3 Programme in 2022
Timeline
Bank Service Official
ABSA Bank
04.2019 - Current
Administrator
Credit Matters
02.2018 - 02.2019
Bachelor Of Commerce Law, Business Management 1A&B, General Accounting 1A&B, Psychology A&B, English For Law Students 1A&B, Introduction to Law, Legal & Numeracy Skills, African Customary Law 1A&B, Microeconomics 1A&B, Introduction to computer literacy, Law of Persons and family, Criminal Law 2A&B, Microeconomics 2A&B, Administrative Law, Constitutional Law, Life Knowledge & Action, Law of Evidence 2A&B, Law of succession, Criminal procedures 2A&B, Law of Contract 2A&B, Microeconomics & Theory, Operations Management, Public Finance, Professional communication, Judicial interpretation, marketing management, International Trade Theory & policy, Labour economics, Money Banking & international finance - Business Management
Higher Certificate in Management
04.2001 -