Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Silindokuhle Nicole Ndlovu

Senior Broker Analyst
Durban

Summary

I currently work as a Senior Broker analyst with proven expertise in financial markets and client relationship management. Strong focus on team collaboration and delivering impactful results as I assist our current teammates due to the time difference (client is based in Australia). Adaptable to changing needs, consistently reliable, and skilled in strategic planning, risk assessment, and negotiation. Known for integrity, effective communication, and results-driven approach.

Overview

10
10
years of professional experience
1
1
Language

Work History

Senior Broker Analyst

Alpha
08.2021 - Current
  • Customize and send client communications via email templates.
  • Liaise with clients, solicitors, accountants, and referrers to ensure smooth information exchange.
  • Review fact-finding documents and collect necessary client information.
  • Perform initial credit checks, order reports, and analyze income/expense data.
  • Prepare structure diagrams, product comparisons, and request pricing.
  • Ensure accurate document submission, prepare applications, and collect client signatures.
  • Handle loan application processes including pre-approvals, formal applications, and refinances.
  • Upload and track supporting documents through loan application systems.
  • Expanded the company''s clientele by building strong relationships with key decision-makers through networking events and industry conferences.
  • Continuously updated personal knowledge of market developments, regulatory changes, and evolving investment strategies to maintain expertise and provide clients with accurate guidance.
  • Prepare and compare loan product options based on client profiles and financial data.
  • Assess existing lending structures and identify refinancing or top-up opportunities.

Further Lending Consultant

SA Home Loans
06.2018 - 07.2021
  • Doing initial affordability (including ITC report), loan to value calculations and payment to income calculation
  • Conduct employment verification
  • Capture information provided by the client and analysis of supporting documents provided – Employed/ Self employed
  • Requesting for a valuation on the property and analysing valuation report
  • Refer suspicious activity to Forensics, in terms of bond conduct and supporting documents required
  • Preparation and submission of applications to credit
  • Review feedback from credit based on the client request and affordability assessment
  • Communication of final credit decisions to client – approval or decline
  • Final and completion of all tasks e.g. disbursement of funds, updating loan agreement etc
  • Assisted in the implementation of new lending policies, resulting in a more efficient and effective lending process.

Helpdesk Specialist

SA Home Loans
10.2016 - 05.2018
  • Pass sales leads to Customer Contact Centre (CCC) administration.
  • Capture all queries on the database and ensure that set performance levels are obtained.
  • Pre-qualification for additional funds on the client’s home loan
  • Be able to perform the necessary calculations.
  • Assist with queries on active bond accounts, accounts under cancellation and other products linked to the account.
  • Meet Quality Assurance Requirements and other key performance metrics.
  • Handling of telephonic / email / faxed client queries on SA Home Loans and third party products.
  • Use an effective approach to handle telephone tasks such as call transfers, taking messages, call backs, holds and unintentional disconnects.
  • Assist clients with ad-hoc products (home owners cover and life insurance)
  • Reason for leaving: End of contract

Home Loans Conclude Consultant

Standard Bank
03.2015 - 06.2016
  • Quality assure documents in order to produce the contract / agreement.
  • Ensure all documents comply with the approval conditions and credit requirements
  • Action the following attorney amendments on Home Loans account: Loan amounts, interest rates, special conditions, name changes, customer ID number changes, surety details changes, etc.
  • Load agreements accurately within stipulated turnaround time.
  • Process the registration of the home loan
  • Provide a consistently high level of support to both internal & external clients in order to achieve the new business targets on a monthly basis.
  • Ensure payments are made within authorised limits.
  • Maintain confidentiality and integrity of customer
  • Reason for leaving: End of contract

Education

National Certificate - Banking

Standard Bank (BankSeta)
01.2016

B Com - Accounting

University of Zululand
Empangeni
01.2014

NSC -

Inanda Newtown Comprehensive H.S
Inanda
01.2011

Skills

  • Knowledge in Microsoft Word, PowerPoint Access, Excel, Internet Explorer, E-mailing, BrokerEngine, Flex/ApplyOnline & Mailchimp

  • Knowledge of POPI Act, FICA and Anti-Money Laundering

  • Deadline and target orientated

  • Adaptable to change

  • Emotionally controlled - remain calm under pressure and avoid outbursts

  • High regard for quality service delivery

  • Take initiatives in finding solutions and take ownership of my work

  • Strong financial analysis

  • Teamwork and collaboration

References

Standard Bank: Christine Joyce, Team Leader, Home Loans Doc Control, 031 308 3259

SA Home Loans: Jayeshni Moodley, Manager Client Services Helpdesk, 031 560 5300

SA Home Loans: Human Resources, 031 560 5300

Alpha: Brenda Kayton, Head of People, 031 816 9085

Timeline

Senior Broker Analyst

Alpha
08.2021 - Current

Further Lending Consultant

SA Home Loans
06.2018 - 07.2021

Helpdesk Specialist

SA Home Loans
10.2016 - 05.2018

Home Loans Conclude Consultant

Standard Bank
03.2015 - 06.2016

National Certificate - Banking

Standard Bank (BankSeta)

B Com - Accounting

University of Zululand

NSC -

Inanda Newtown Comprehensive H.S

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Silindokuhle Nicole NdlovuSenior Broker Analyst