Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
OfficeManager

SILINDOKUHLE JOJWANA

Port Elizabeth

Summary

My main objective is to get things done by any means possible. The goal is to provide high class customer service and increase the company’s growth and revenue through sales maximation. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

4
4
years of professional experience
4
4
years of post-secondary education
1
1
Certification
1
1
Language

Work History

all rounder

ched
Port Elizabeth , Eastern Cape
01.2019 - 03.2019
  • Burger kings
  • Duties: cashier, expectorant, cleaning, making food, drive through.
  • Worked well in a team setting, providing support and guidance.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Worked effectively in fast-paced environments.

cashier

hailey and spokazi
Port Elizabeth , Eastern Cape
03.2019 - 02.2021
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Built relationships with customers to encourage repeat business.
  • Performed cash, card and check transactions to complete customer purchases.

Customer Service Provider

Bunitrix Guest House
Port Elizabeth , Eastern Cape
12.2022 - Current
  • Greeted customers with smile and provided helpful suggestions.
  • Addressed guest complaints and resolved issues to promote satisfaction.
  • Cleaned and maintained dining area and condiment stations.
  • Managed multiple tasks in high-volume environment.
  • Processed sales transactions using POS system.
  • Maintained clean and safe workstation while adhering to all food safety and sanitation regulations.
  • Provided information regarding promotions and menu items.
  • Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Prepared salads, soups and sandwiches for customers.
  • Replenished serving stations with fresh food and cleaned up spills.
  • Reconciled receipt totals, cash and credit payments to address shortages.
  • Completed milkshakes and ice cream desserts for customers.
  • Delivered exceptional service as illustrated through multiple positive Yelp reviews.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Filled out daily shift log to record amount of food prepared, used and leftover.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services, and company information.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Provided primary customer support to internal and external customers.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Delivered prompt service to prioritize customer needs.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Trained staff on operating procedures and company services.
  • Promoted available products and services to customers during service, account management, and order calls.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Trained new personnel regarding company operations, policies and services.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

sales assistant

Studeo 88
Port Elizabeth , Eastern Cape
12.2021 - 12.2021
  • 88
  • Duties: customer assistance and making sales
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Established rapport with customers using active listening and interpersonal skills.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Informed customers of promotions to increase sales productivity and volume.
  • Built relationships with customers and community to promote long term business growth.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.

Education

N5 - Marketing Management And Research

Port Elizabeth Tvet College
Port Elizabeth
02.2019 - Current

Skills

    Ball control skills

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Accomplishments

  • Resolved product issue through consumer testing.

Certification

[N5] Training - 3 years

Timeline

Customer Service Provider

Bunitrix Guest House
12.2022 - Current

sales assistant

Studeo 88
12.2021 - 12.2021

cashier

hailey and spokazi
03.2019 - 02.2021

N5 - Marketing Management And Research

Port Elizabeth Tvet College
02.2019 - Current

all rounder

ched
01.2019 - 03.2019

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