Silindokuhle Basi
Marketing Management Graduate
Port Elizabeth
Summary
As a marketing graduate, I have a strong interest in both applying marketing and administrative skills and in aiding towards enhanced support. Being well-equipped with digital marketing skills and outreach at community level, along with evidence of organisational skills, I am well placed to manage records, coordinate budgets, and assist to make effective presentations.
I possess a good grasp of finance principles and am adept at negotiating and paying off outstanding balances. Committed to achieving favorable outcomes and maintaining favorable client relationships.
Overview
4
4
years of professional experience
3
3
Languages
Work History
Collections Agent
Evolution Finance/ DMC
01.2025 - 05.2025
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Counseled debtors on payment options and arranged installment agreements.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
- Negotiated to collect balance in full.
- Maintained high volume of calls and met demands of busy and productive group.
NPO Volunteer
Ingcambu Dealing Information Centre
03.2022 - 01.2023
- Implemented digital marketing strategies to build community support and inspire engagement.
- Utilised SEO and social media to increase the reach of an NGO's work.
- Managed and organised confidential documents effectively.
- Coordinated meetings and events for Office Bearer to enhance brand visibility.
- Executed successful Fundraising Campaign to drive donations and support.
Educator's Assistant
Khumbulani High School
11.2021 - 02.2022
- Captured learner's information and marks on SA-SAMS.
- Implemented data-driven strategies to optimize learner engagement and performance on digital platforms.
- Assisted in executing email marketing initiatives to drive traffic and conversions.
- Utilised various digital tools for efficient document management and communication.
- Supported in school social media management and online community engagement.
- Improved student engagement by 30% through innovative teaching methods.
Education
Certificate - Marketing Management
Port Elizabeth Tvet College
06.2019 - 6 2023
Skills
- Adaptability
- Customer Service
- Communication Skills
- Collections processing
- Debt management
- Repayment plan structuring
Timeline
Collections Agent
Evolution Finance/ DMC
01.2025 - 05.2025
NPO Volunteer
Ingcambu Dealing Information Centre
03.2022 - 01.2023
Educator's Assistant
Khumbulani High School
11.2021 - 02.2022
Certificate - Marketing Management
Port Elizabeth Tvet College
06.2019 - 6 2023
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