Hi, I’m
Slee Ndlovu
Events, Hospitality, Entertainment and Business Administration
Cape Town,Western Cape
Summary
An astute and multi skilled business professional with solid experience and expert pedigree in the areas of events planning, hospitality, client services, branding, marketing, exhibitions. Possessing in-depth experience and versatile industry skills and management acumen. Excellent management, business intelligence and leadership skills characterized by the establishment of long-term relationships, comprehensive product knowledge, superior client services and stakeholder management skills. Great at planning and running entertaining programs as an accomplished events coordinator and producer . Offers record of success in increasing participation with empowered staff and fresh offerings for new interests. Proficient and handling back-end paperwork, finances, and supply management. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, time management and problem-solving skills.
Overview
18
years of professional experience
9
years of post-secondary education
Work History
Sun International
Events and Entertainment Coordinator
10.2023 - Current
Job overview
- Assigned work to staff, set schedules, and motivated strong performance in key areas.
- Coordinated with other entertainment venues to create joint promotional events.
- Created and maintained detailed reports of daily, weekly and monthly operations.
- Trained and supervised staff to consistently meet performance goals and customer service standards.
- Monitored budget and expenditures, keeping facility within budget.
- Partnered across departments to run smooth, professional events and activities.
- Conducted research and analysis of market trends to determine potential opportunities for growth.
- Developed partnerships with external vendors and suppliers to obtain quality products and services.
- Restored customer loyalty by resolving complaints with workers, activities or services rendered.
- Inspected equipment and facilities for signs of wear or damage impacting safety.
- Cultivated strong relationships with customers to build loyalty and repeat business.
- Developed and implemented marketing strategies to increase customer engagement and drive revenue by 5% in quarter one of FY.
- Resolved problems, improved operations and provided exceptional service.
- Organized and detail-oriented with strong work ethic.
- Demonstrated creativity and resourcefulness through development of innovative solutions.
- Developed and maintained courteous and effective working relationships.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Identified issues, analyzed information and provided solutions to problems.
- Proven ability to learn quickly and adapt to new situations.
Black Rose Event Consulting
Event Producer
05.2021 - 09.2023
Job overview
- Developed and distributed event quarterly surveys to gather feedback and assess event success.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation, and proposal development for various events.
- Negotiated contracts with venues, vendors and suppliers to obtain best rates and services.
- Oversaw event registration process by collecting and tracking attendee information through digital scan monitoring software.
- Developed creative themes for events and created related activities to engage attendees.
- Implemented contingency plans to address last-minute changes or unforeseen events.
- Coordinated travel and accommodations for event attendees.
- Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
- Analyzed event costs to identify areas of improvement and cost savings.
- Produced concept plans for high-profile corporate meetings and events.
- Trained and supervised event staff to complete tasks on time.
- Developed detailed event reports, documenting all aspects of each event.
- Fulfilled contractual obligations for rehearsal and day of event coordination.
- Monitored and controlled event expenditures to meet budgets.
- Researched and identified new vendors and suppliers to obtain competitive pricing.
- Coordinated transportation and parking arrangements for guests and vendors.
- Created detailed timelines and budgets for events to meet all deadlines.
- Implemented protocols and procedures to effectively manage planning process such as use of office shared drives.
- Utilized social media to promote events and increase attendance.
Webber Wentzel
Facilities Manager
08.2019 - 04.2021
Job overview
- Analyzed building control and HVAC system performance and recommended improvements.
- Supervised staff of 45 in day-to-day activities.
- Created management reports outlining important facility statistics.
- Evaluated facility operations and personnel for safety and health regulations compliance.
- Oversaw finances and made recommendations to reach or exceed budget in unforeseen circumstances.
- Directed tenant improvements to meet contractual demands and update building areas.
- Controlled expenses to meet budget requirements.
- Performed start-up functions on systems based on project plans, specifications and contract documents.
- Responded to building emergencies and managed repairs.
- Handled tenant relations by addressing complaints and concerns quickly to promote facility satisfaction.
- Coordinated with vendors and contractors to arrange services and repairs to be completed on time and to desired quality levels.
- Coordinated with cleaning and janitorial services to keep facility clean and presentable for occupants.
- Tracked and documented operational and financial records to perform analysis of performance and costs.
- Managed parking and transportation systems by monitoring parking areas and transport services to promote easy accessibility for occupants.
- Maintained inventory and ordered supplies to keep facility resources readily available.
- Conducted inspections of facility grounds, external structure, systems and equipment.
- Monitored electricity, gas and water systems for proper function to minimize costs.
- Created sustainable improvement initiatives for efficient use of energy.
- Accounted for building usage and organizational needs when planning maintenance activities.
- Established performance and service goals and held associates accountable for individual performance.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Achieved high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitation of proactive work environment.
- Developed new employees and on-going performance assessment of current employees.
- Encouraged creative thinking, problem solving and empowerment as part of facility management group to improve morale and teamwork.
- Collaborated with finance department on invoicing accuracy for applicable products, services, software, and logistics.
- Scheduled and attended meetings with clients and prospective clients as requested.
- Mentored departmental team, boosting efficiency, success and morale among employees.
- Interacted with clients on regular basis to quickly alleviate issues and provide project updates.
- Partnered with business leaders to deliver services that support company objectives and consistent with corporate values.
- Kept stakeholders up-to-date on details pertaining to client projects.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Developed detailed plans based on broad guidance and direction.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Defined clear targets and objectives and communicated to other team members.
Central University Of Technology, Free State
Events and Corporate Branding Officer
04.2014 - 07.2019
Job overview
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs resulting in increased enrolment intakes of 9.6% .
- Utilized market trends and target audience statistics to effectively and appropriately market products.
- Created company brand messaging, collateral materials, customer events, promotional strategies, and product commercialization.
- Managed workflow between staff, coordinating documents, planning, and creative material distribution.
- Identified and evaluated new technologies and add-on applications to improve and optimize marketing team efforts.
- Maintained documentation, detailing assignments, in-progress work and completed project milestones.
- Performed market segmentations, targeting and positioning for each product line.
- Managed workflow between staff, coordinating documents and creative material distribution.
- Worked with graphic designers and writers to establish theme and tone for content.
- Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
- Used data analytics to track lead generation campaigns and improve quality.
- Managed marketing budget and associated P&L to develop and execute marketing strategies, budgets and sales plans for business segments.
- Researched developing trends to stay updated with new ideas and marketing practices.
- Recruited and hired capable team members to add value and diverse skills set to marketing department.
- Developed and implemented marketing campaigns targeting donors.
- Planned and implemented events.
- Coordinated events to encourage community involvement and increase awareness of organization's mission.
- Planned and organized special events, solicited corporate sponsorships, and set up matching gift donations to reach financial targets.
- Managed budgets for events and campaigns, keeping financial goals on track.
- Attended events to develop professional network of stakeholders.
Sun International
Events Manager
05.2009 - 03.2013
Job overview
- Cross-trained team members for various event-specific functions and assessed employees' understanding of associated processes and procedures.
- Solicited feedback from clients to assess event success and uncover opportunities for improvement.
- Interviewed clients to understand event scopes of work and establish budgets.
- Oversaw preparation and management of event budgets to deliver at or below projected costs.
- Fulfilled contractual obligations for rehearsal and day of event coordination.
- Nurtured and built relationships with vendors, venues and industry contacts to obtain best pricing and services for events.
- Utilized job-related software to create standard guidelines, calendars and budgets for each event.
- Searched and negotiated suitable venues per setup requirements and budget constraints.
- Liaised with clients to determine exact event requirements.
- Coordinated with kitchen or catering staff on delivery, timing and service style of food.
- Produced detailed proposals for events to document timelines, suppliers and budgets.
- Assembled creative and innovative event attractions based on internal capabilities.
- Coordinated florists, photographers, and musicians for events.
- Managed administrative logistics of events planning, event booking, and event promotions over 7-10 groups monthly.
- Selected and ordered refreshments, décor and event materials.
Kagiso Exhibitions And Events
Exhibition Coordinator
02.2006 - 04.2009
Job overview
- Maintained and inspected over 1755 exhibitors, related graphics and artifacts to preserve quality.
- Produced detailed rough drafts and scale work-ups showcasing set, scenery and property demands.
- Collaborated on designs to account for specific factors outlined in floorplans.
- Used Auto CAD to create computer-generated three-dimensional visuals for effective presentation.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Excellent communication skills, both verbal and written.
- Delivered services to customer locations within specific timeframes.
- Skilled at working independently and collaboratively.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Applied effective time management techniques to meet tight deadlines.
- Developed strong communication and organizational skills through working on group projects.
- Devised strategic approaches for highlighting important focal points in each design.
- Worked with technical teams to effectively incorporate lighting, sound and other features.
- Factored concerns such as traffic flow patterns, location limitations and safety issues into every design.
- Liaised with vendors and suppliers to procure decorative materials.
- Organized and attended meetings to discuss project status and brief new projects.
- Delivered technical support for events, functions, and other activities to assist departments throughout facility.
- Worked with members of maintenance team to maintain over Inkosi Albert Luthuli International Convention Centre ; 10,000 (Durban ICC Arena) 1,680 (Hall of Stars) · 112,000 square meters (1,210,000 sq ft). square feet of exhibit hall space.
- Collected details about unique features and constraints of each space, as well as potential themes and budget limitations to complete optimal designs.
Education
Central University of Technology Free StateBloemfontein
Bachelor of Science from Business Administration And Management
02.2018 - 04.2020
University Overview
- Research ad Methodology Paper: READINESS OF TOWNSHIP ECONOMY FOR THE FOURTH
INDUSTRIAL REVOLUTION IN THE FREE STATE - 2020 - Professional Development Studies: Soft Skills - Project Management in Events Management (2014)
- Marketing 1.0 (Short Corse), UCT Online programme (2015)
- Events Management (Short Course), UCT Online programme (2016)
- Project Management Course, ETDP-SETA (2018)
International Hotel SchoolDurban
National Diploma from Hospitality Business Management
02.2002 - 12.2004
University Overview
- Graduated Cum Laude
- American Hotel & Lodging Institute Certification in F&B specialization
Damelin Business CollegePietermaritzburg
Some College (No Degree) from Tourism And Travel Management
02.1999 - 01.2000
University Overview
- Completed Coursework: Microsoft Office
- Completed Coursework: British Airways & Ticketing
- Completed Coursework: Galileo Travel System
Estcourt High SchoolEstcourt
High School Diploma
01.1996 - 12.1998
Skills
Guest or Client Relations
Hospitality Management
Budgeting and Finance
Risk Management
Critical Thinking
Task Prioritization
Team Leadership
Conflict Resolution
Resource Allocation
Multitasking
Team Management
Stakeholder Management
Business Operations Management
Leadership, Motivation & Mentorship
Timeline
Events and Entertainment Coordinator
Sun International
10.2023 - Current
Event Producer
Black Rose Event Consulting
05.2021 - 09.2023
Facilities Manager
Webber Wentzel
08.2019 - 04.2021
Central University of Technology Free State
Bachelor of Science from Business Administration And Management
02.2018 - 04.2020
Events and Corporate Branding Officer
Central University Of Technology, Free State
04.2014 - 07.2019
Events Manager
Sun International
05.2009 - 03.2013
Exhibition Coordinator
Kagiso Exhibitions And Events
02.2006 - 04.2009
International Hotel School
National Diploma from Hospitality Business Management
02.2002 - 12.2004
Damelin Business College
Some College (No Degree) from Tourism And Travel Management
02.1999 - 01.2000
Estcourt High School
High School Diploma
01.1996 - 12.1998