Silindile Cloepatra Khoza
Hazyview
Summary
Experienced Hospitality Services Manager with a proven track record in directing operations for large-scale camps, including managing 80 lodging units and 65 campsites at SANParks. Demonstrates expertise in human capital leadership, strategic financial planning, and facility management while ensuring compliance with OHS standards. Skilled in customer service, performance management, and procurement governance, with a strong focus on maintaining high levels of guest satisfaction and operational efficiency. Proficient in MS Office Suite and property management systems such as Roomseeker and SANStay. Career goals include further enhancing operational excellence and guest experience within the hospitality industry.
Overview
25
25
years of professional experience
Work History
Hospitality Services Manager
SANParks
Shingwedzi Camp
10.2017 - Current
- Directed operations for major camp with 80 lodging units and 65 campsites, overseeing a team of 60 staff to ensure guest satisfaction and operational efficiency.
- Managed human capital and facilities, ensuring OHS compliance while overseeing effective fleet management to support operational needs.
- Conducted financial planning and budgeting, controlling expenditures and revenue to maintain financial stability and support camp operations.
Duty Manager
SANParks
Letaba, Lower Sabie, Pretoriuskop
04.2007 - 09.2017
- Managed team rotas effectively, guaranteeing optimal staffing levels during peak hours to maintain service quality.
- Oversaw daily operations, including opening and closing procedures, to ensure smooth running of the premises.
- Oversaw cash handling procedures, including banking and safe management, to ensure financial security.
- Addressed customer complaints with empathy and efficiency, resolving issues to maintain high satisfaction levels.
Front Office Manager
SANParks
Skukuza
04.2005 - 03.2007
- Managed front office operations to maintain exceptional guest service standards in a high-volume environment.
- Supervised a team of reception staff, providing training and development to improve performance and service quality.
- Handled guest complaints with empathy and professionalism, resolving issues promptly to maintain positive relationships.
- Established and enforced front office policies and procedures to standardise operations and improve service delivery.
- Organised staff rosters to ensure adequate coverage during peak times while optimising labour costs.
Receptionist
SANParks
Skukuza and Berg en dal
01.2002 - 01.2005
- Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
- Facilitated smooth check-in and check-out for guests, maintaining high levels of customer satisfaction.
Education
Higher Certificate - Hospitality Management
The Private Hotel School
01-2022
Emerging Management Development Program -
University of Pretoria & Palama
01-2012
BTech - Management
Tshwane University of Technology
01-2008
National Diploma - Tourism Management
Vaal Triangle Technicon
01-2001
Skills
- Operations & Camp Management
- Customer service
- Human Capital Leadership
- Employment Equity
- Performance Management
- SCM & Procurement Governance
- Facility Management
- Fleet Management
- Asset Disposal Management
- Strategic Financial Planning
- Expenditure Control
- Budgeting and budget management
- OHS Compliance
- Bid Committee Governance
- MS Office Suite
- Property Management Systems-Roomseeker and SANStay
- Financial System - Great Plains
Custom
- Ms. Michelle van der Merwe, SANParks Regional Tourism Manager, 082 601 9354
- Mr. JV Nkosi, SANParks Hospitality Services Manager, 071 241 2247
- Ms. Margaret Jones, Deputy Director, Dept. of Tourism, 072 111 8475
Timeline
Hospitality Services Manager
SANParks
10.2017 - Current
Duty Manager
SANParks
04.2007 - 09.2017
Front Office Manager
SANParks
04.2005 - 03.2007
Receptionist
SANParks
01.2002 - 01.2005
Higher Certificate - Hospitality Management
The Private Hotel School
Emerging Management Development Program -
University of Pretoria & Palama
BTech - Management
Tshwane University of Technology
National Diploma - Tourism Management
Vaal Triangle Technicon