Summary
Overview
Work History
Skills
Driver's License
References
Timeline
Generic

Silindile Zikhali

Senior Sales Management
Johannesburg

Summary

Dynamic Store Manager with a proven track record at Wax On Studios and The Cross Trainer, excelling in customer service management and team development. Enhanced sales through innovative merchandising and effective staff training, fostering a collaborative environment. Skilled in retail inventory management, ensuring optimal stock levels while maintaining a friendly atmosphere for both customers and employees.

Overview

9
9
years of professional experience

Work History

Store Manager

Wax On Studios
Johannesburg
01.2023 - 04.2024
  • Completed point of sale opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Supervised guests at front counter, answering questions regarding products.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
  • Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Managed 18 staff members

Assistant Buying Clerk

The Cross Trainer
Johannesburg
07.2019 - 12.2022
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
  • Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
  • Managed inventory supplies to prevent shortages, ordering necessary items before depletion.

Store Manager

The Cross Trainer
Johannesburg
01.2015 - 06.2019
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.

Skills

Customer service management

Employee training

Store merchandising

Team development

Retail inventory management

Staff management

Friendly and positive

Cash management

Supply ordering

Driver's License

Code 8

References

The Cross Trainer : Company closed down


Wax On Studios :  Andy (owner) 081 097 1878

Timeline

Store Manager

Wax On Studios
01.2023 - 04.2024

Assistant Buying Clerk

The Cross Trainer
07.2019 - 12.2022

Store Manager

The Cross Trainer
01.2015 - 06.2019

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Silindile ZikhaliSenior Sales Management