Summary
Overview
Work History
Education
Skills
Personal Information
References
reading books
Timeline
Generic

Silindile Metuque

Customer Support Agent
JOBURG

Summary

well-versed in assisting users with diverse computer system, mobile device and peripheral equipment problems. Familiar with security standards and usability optimization. Effectively operates autonomously to troubleshoot and fix concerns.

Overview

14
14
years of professional experience
1
1
Language

Work History

Technical Support Associate

Quatinite
09.2022 - Current
  • Helping Customers to print stamps or labels online
  • Assist with account queries.
  • Remote in
  • Replying to the customer email
  • trouble shooting Printer

Customer service agent

Samsung
10.2020 - Current
  • Answering calls, Placing online orders and responding to Pending SAP tickets.

Customer service agent

Samsung Digital services Whatsapp
06.2021 - 08.2022
  • Tracing Customer orders
  • Checking pending queries using SAP
  • Troubleshooting for below units: Cellphones, Tvs, Refrigerator, Washing Machine.

Packer

Parcelninja
01.2020 - 03.2020
  • Completes shipments by processing and loading orders
  • Prepare orders by processing requests, packing boxes, placing orders in a dispatch area.

Customer service

Netflorist
05.2018 - 06.2018
  • Temporary for Mother's day.

Call center agent

Ipsos
07.2017 - 12.2017

Packer

SAB Miller
11.2015 - 03.2016
  • Contract ended.

Customer Support

Bid or buy
02.2014 - 10.2015
  • Answering telephonic queries, Responding to Kayako Emails and Live chat, Sit for the receptionist if on lunch or absent also help out if the cleaner is off
  • (I am still assisting at bidorbuy at current moment if their cleaner is not in)

Office assistant

Bid or buy
10.2013 - 01.2014
  • Cleaning desks, Vacuum carpets, Taking care of kitchen, Clean office windows and glass doors
  • Sit for the receptionist if on lunch or absent
  • (I am still assisting at Bidorbuy at current moment if their cleaner is not in)

Cleaner/Office Assistant

Sibiya Surgery
01.2010 - 12.2012
  • Cleaning the surgery, Welcoming clients, Answering telephonic queries And distributing messages.

Education

Fontanus High School

Basic Computers Skills - undefined

DAPPO

Accounting Science - undefined

Unisa

undefined

Fontanus High School

Skills

undefined

Personal Information

  • ID Number: 8907040328088
  • Gender: Female
  • Nationality: South African
  • Driving License: Code 10
  • Marital Status: Single

References

  • Shaquille(Team leader Technical Associate ), 061 518 6347, Quatinite(Stamps.com)
  • Sammy Sethaba (Mangment Techinical Associate and email ),076 023 9871 Quantinite Stamps.com
  • Olaitan Abiji Owoseni(Team leader), 084 317 0936, Samsung Digital Services
  • Tazleen(Team leader), 079 012 2212, Samsung
  • Sinah(Team leader), 076 942 3274 / 087 943 4882, ParcelNinja
  • Bafana Sylvester Ntuli(Team leader), 071 580 3239 / 087 943 4882, ParcelNinja
  • Casley(Team leader), 0861 300 600, Netflorist
  • Mr Tumelo (Team leader), 081 530 9964/011 875 5014, Ipsos
  • Karin Powerwell(HR), 010 00 562 00, Bidorbuy
  • Mrs G Twala, 073 701 4449/011 988 2801, Sibiya Surgery

reading books

I prefer to read history  books  they help me  to understand the world  better 

Timeline

Technical Support Associate

Quatinite
09.2022 - Current

Customer service agent

Samsung Digital services Whatsapp
06.2021 - 08.2022

Customer service agent

Samsung
10.2020 - Current

Packer

Parcelninja
01.2020 - 03.2020

Customer service

Netflorist
05.2018 - 06.2018

Call center agent

Ipsos
07.2017 - 12.2017

Packer

SAB Miller
11.2015 - 03.2016

Customer Support

Bid or buy
02.2014 - 10.2015

Office assistant

Bid or buy
10.2013 - 01.2014

Cleaner/Office Assistant

Sibiya Surgery
01.2010 - 12.2012

Fontanus High School

Basic Computers Skills - undefined

DAPPO

Accounting Science - undefined

Unisa

undefined

Fontanus High School

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Silindile MetuqueCustomer Support Agent