Silindile Immaculate Longwe
Receptionist
Umbilo,Durban
Summary
An experienced Receptionist with proven expertise in managing front desk operations and ensuring exceptional client satisfaction. Demonstrated strong administrative skills that facilitated seamless daily operations. Adaptable team player with effective multitasking and problem-solving abilities, consistently meeting dynamic demands.
Overview
24
24
years of professional experience
Work History
External Invigilator
Thekwini TVET College
05.2025 - Current
- Monitored students during assessments to prevent malpractice
- Read instructions and rules of the examination before students start exams
- Monitored students to prevent malpractice during assessments
- Preparing the assessment venues to ensure that it meets requirements
- Ensuring that assessment conditions are always adhered to and meet the policy requirements
- Read instructions and rules of the examination before students starts exams
- Provided support during emergencies such as sick students and fire evacuations.
- Providing support where necessary should an emergency arise e.g., sick student, fire evacuation
Front Office Receptionist
Standard Bank Operations Services KwaZulu Natal
07.2009 - 06.2019
- Managed switchboard operations and executed general administrative tasks efficiently.
- Maintained accurate visitor and customer records at center.
- Processed and distributed all incoming and outgoing correspondence in a timely manner.
- Ordered stationery according to specifications while adhering to budget constraints.
- Tracked daily target statistics for monthly reporting and contributed insights to dashboards.
- Assisted in minute-taking for production meetings and presentations.
- Coordinated booking for training workshops and various work activities and events.
Customer Care Officer
Standard Bank Provincial Customer Care Centre
10.2003 - 06.2009
- Created a welcoming environment by maintaining an organized front-desk and reception area.
- Transferred calls to relevant departments, facilitating smooth communication.
- Handled distribution of correspondence, ensuring it reached appropriate recipients.
- Maintained confidentiality of departmental documents consistently.
- Provided assistance to walk-in customers and stakeholders to resolve inquiries.
- Compiled monthly statistics to aid in performance tracking for the department.
- Exited role for opportunities in career growth through promotion.
Administrative Clerk
Lamontville Education Centre
07.2002 - 06.2003
- Secretary, Administrative and Reception Duties
- Maintained filing system for department, ensuring efficient document retrieval and organization
- Welcome visitors and all stakeholders professionally
- Keep and maintain the visitors register of the department
- Ensure reception area is clean and safety is maintained
- Coordinated student and teacher training enrollment for the centre, facilitating smooth onboarding process
- Attend to traveling arrangements for the Centre Manager
- Managed cash books and petty cash, ensuring accurate financial records and timely reconciliations
- Keep and maintain the filling system for the department
- Capture and update expenditure for the department
- Described nature of business as community skills development and education training
- Reason for leaving: Contract Expired
Education
Post Graduate Certificate in Education - Education (PGCE)
Stadio Higher Education
Durban 05-2024
Bachelor of Technology - Business Administration
Durban University of Technology
Durban11-2015
National Diploma - Marketing
Mangosuthu Technikon
Durban12-2003
Matric (Grade 12) -
Umlazi Comprehensive Technical High School (Comtech)
Durban12-2000
Skills
Microsoft Office and SAP proficiency
Professional telephone etiquette
Administrative skills mastery
Clear verbal communication
Organizational effectiveness
Collaborative teamwork skills
Report writing proficiency
Records management expertise
Adherence to ethical standards
Meticulous attention to detail
Data privacy awareness
Customer-centric approach
PERSONAL DETAILS
- Date of Birth : 10 February 1983
- Gender : Female
- Race : African
- Nationality : South African
- Languages: English and IsiZulu
- Disability : None
- Registration Body : South African Council for Educators (SACE)
- Registration Details : Number: 12793317 Date: 2023/07/11
References
- Mr Jabulani, Zwane, Administration Coordinator, Thekwini TVET College, 031 263 7700, Jabulani.Zwane@Thekwini.edu.za
- Mrs Patience Kubheka, Senior Risk and Quality Assurance Officer, Standard Bank Operations, 031 308 3286, Patience.Kubeka@Standardbank.co.za.co.za
- Mrs Angel, Gumede, Former Supervisor, Lamontville Education Centre, 068 2989 557, Zandileagumede75@gmail.com
Timeline
External Invigilator
Thekwini TVET College
05.2025 - Current
Front Office Receptionist
Standard Bank Operations Services KwaZulu Natal
07.2009 - 06.2019
Customer Care Officer
Standard Bank Provincial Customer Care Centre
10.2003 - 06.2009
Administrative Clerk
Lamontville Education Centre
07.2002 - 06.2003
Post Graduate Certificate in Education - Education (PGCE)
Stadio Higher Education
Bachelor of Technology - Business Administration
Durban University of Technology
National Diploma - Marketing
Mangosuthu Technikon
Matric (Grade 12) -
Umlazi Comprehensive Technical High School (Comtech)