Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Silindile Dumakude

Bachelor Of Social Sciences In Criminology And Forensic Studies, And Psychology
Inanda

Summary

Ambitious and highly adaptable graduate with a strong foundation in psychology, criminology, and forensic studies, complemented by over a year of professional experience in a high-pressure, client-facing role. Adept at multitasking, problem-solving, and streamlining workflows to improve efficiency. Enthusiastic about joining Keller’s team to contribute to operational excellence and grow into leadership roles. Known for an energetic approach to challenges, quick learning, and commitment to quality.

Overview

1
1
year of professional experience
4
4
years of post-secondary education
1
1
Certification
2
2
Languages

Work History

Customer Service Specialist (Waiter)

Ora Restobar
08.2023 - 11.2024
  • Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
  • Enhanced customer satisfaction by resolving issues promptly and professionally.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Maintained up-to-date knowledge of product and service changes.
  • Delivered outstanding service to diverse clientele, maintaining a 95% satisfaction rate in a fast-paced, high-pressure environment.
  • Proactively identified opportunities to improve workflow efficiency, reducing service delays by 15%.
  • Developed strong communication skills by interacting with over 100 customers daily and resolving issues diplomatically.
  • Managed simultaneous priorities, balancing order accuracy, time management, and team collaboration.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.

Volunteer Voting Station Assistant

University of Kwa-Zulu-Natal
10.2023 - 11.2024
  • Assisted in coordinating voting operations during campus elections, ensuring an efficient and organized process.
  • Managed voter registration and addressed inquiries to ensure all participants understood voting procedures.
  • Collaborated with a team to set up and dismantle voting booths, ensuring compliance with procedural standards.
  • Developed strong problem-solving skills by handling unexpected challenges and ensuring fairness in the voting process.
  • Handled over a 1000 voters.

Education

Associate of Applied Science - Humanities

University of Kwa-Zulu-Natal, Howard College.
Durban, South Africa
02.2019 - 12.2022

Skills

  • Operations & Organization: Skilled in managing workflows, maintaining attention to detail, and ensuring smooth processes

Technical Skills Microsoft Office Suite:

  • Proficient in Word, Excel, PowerPoint, and Outlook; skilled in creating professional documents, presentations, and managing email systems
  • Excel Proficiency: Experienced in data organization, using formulas, creating pivot tables, and analyzing data for reporting and decision-making
  • Problem-Solving: Proactive in identifying inefficiencies and finding solutions to improve outcomes
  • Team Collaboration: Comfortable leading meetings, supporting team goals, and coordinating tasks
  • Communication: Strong verbal and written skills, capable of interacting professionally with diverse teams and clients
  • Attention to Detail: Meticulous approach to ensuring accuracy and quality in every task
  • Process Improvement: Experience in analyzing workflows and implementing strategies to enhance efficiency
  • Interpersonal Skills: Skilled at building rapport and maintaining positive relationships with clients and colleagues
  • Adaptability: Flexible in adjusting to new roles, systems, and challenges in dynamic work environments

Certification

Bachelor of Social SciENCES majored in Criminology and Forensic Studies and Psychology

Timeline

Volunteer Voting Station Assistant

University of Kwa-Zulu-Natal
10.2023 - 11.2024

Customer Service Specialist (Waiter)

Ora Restobar
08.2023 - 11.2024

Bachelor of Social SciENCES majored in Criminology and Forensic Studies and Psychology

05-2023

Associate of Applied Science - Humanities

University of Kwa-Zulu-Natal, Howard College.
02.2019 - 12.2022

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Silindile DumakudeBachelor Of Social Sciences In Criminology And Forensic Studies, And Psychology