Silindile Dlamini
Administrative Clerk
Richards Bay
Summary
Dynamic Administrative Clerk with proven expertise at the Department of Economic Development, excelling in documentation and recordkeeping. Adept at implementing efficient filing systems and delivering comprehensive clerical support, enhancing operational efficiency. Recognized for strong organizational skills and a commitment to excellence in personnel administration and departmental functions.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work History
Administrative Clerk
Department of Economic Development
Richards Bay
05.2022 - Current
- Render general clerical support services
- Provide supply chain clerical support services within the district office
- Provide personnel administration clerical support services within the office
- Participating in departmental functions and events
- Processed incoming and outgoing mail and packages according to established procedures.
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Arranged meetings and appointments and updated records to assist management.
- Supported auditors by efficiently compiling requested documentation.
- Increased customer satisfaction with prompt and courteous service while addressing inquiries and concerns.
- Coordinated and maintained impressive office organization to keep facilities efficient, organized, and professional.
- Supported HR functions, participated in recruitment process by scheduling interviews and organizing applicant information.
Data Capture Clerk
Hambanathi Health
Richards Bay
10.2021 - 04.2022
- Demonstrated strong time-management skills by consistently meeting or exceeding daily targets for data entry speed and accuracy.
- Organized electronic filing systems efficiently, allowing for easy retrieval of archived documents when necessary.
- Maintained confidentiality of sensitive information while handling various types of documents, including financial records and personal details.
- Contributed to improved quality control measures by identifying discrepancies in captured data and implementing corrective actions.
- Increased productivity through the implementation of efficient data entry techniques and keyboard shortcuts.
- Provided support to colleagues during periods of high workload, ensuring all projects were completed on time without sacrificing quality standards.
- Ensured timely completion of tasks by prioritizing high-volume projects and meeting strict deadlines.
- Maintained a thorough understanding of industry terminology relevant to assigned sectors, facilitating accurate interpretation and translation of complex documentation into useful datasets.
- Proactively identified opportunities for process improvement within the data capture team, proposing solutions that led to increased efficiency levels.
- Facilitated seamless communication between departments by accurately capturing customer service requests and forwarding them to appropriate teams.
- Demonstrated adaptability when switching between multiple software platforms for different client projects without compromising precision or speed.
- Collaborated with IT department to resolve technical issues impacting data capture processes, ensuring minimal downtime or delays.
- Streamlined data entry processes for increased efficiency and reduced errors with diligent attention to detail.
Internship Student
Department of Agriculture
Richards Bay
06.2018 - 12.2020
- Improved internship experience by efficiently managing assigned tasks and meeting deadlines.
- Gained practical experience in various aspects of the field, applying academic knowledge to real-world situations.
- Developed professional skills through hands-on experiences, including time management and effective communication.
- Sorted, organized, and maintained files.
- Delivered high-quality work consistently, demonstrating strong work ethic and dedication to the internship program.
- Assisted colleagues in their tasks when needed, fostering a supportive work environment.
- Demonstrated adaptability by quickly learning new concepts and techniques as required for different assignments within the program.
- Streamlined office processes with diligent organization, resulting in improved efficiency.
- Participated in workshops and presentations related to projects to gain knowledge.
- Analyzed problems and worked with teams to develop solutions.
- Sorted and organized files, spreadsheets, and reports.
- Explored new technologies and approaches to streamline processes.
- Collected, arranged, and input information into database system.
- Maintained database systems to track and analyze operational data.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Generated reports detailing findings and recommendations.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Education
Bachelor of Science - Bachelor in Public Administration
IIE Rosebank College
Durban, South Africa 01.2025 - Current
National N Diploma - National N Diploma in Human Resources Management
Berea Technical College
Durban 01.2016 - 05.2020
Skills
Filing systems
Daily reporting
Clerical support
Documentation and recordkeeping
Good communication skills
Time management skills
Problem-solving skills
Timeline
Bachelor of Science - Bachelor in Public Administration
IIE Rosebank College
01.2025 - Current
Administrative Clerk
Department of Economic Development
05.2022 - Current
Data Capture Clerk
Hambanathi Health
10.2021 - 04.2022
Internship Student
Department of Agriculture
06.2018 - 12.2020
National N Diploma - National N Diploma in Human Resources Management
Berea Technical College
01.2016 - 05.2020
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