Professional Summary
Overview
Work History
Skills
Certification
Personal Details
Personal Information
Timeline

Sikhuthazo Zinhle Qoko

Ferncreek Spur
Roodepoort
1
Language
5
Certifications
15
years of professional experience
Operations Manager steering restaurant performance through food-cost control, budget management, and operational improvement. Builds turnover and guest footcount through marketing initiatives, while recruiting, training, and developing teams that support morale and retention. Delivers strong guest service by resolving complaints professionally and keeping day-to-day administration tightly managed.

Work History

Operations Manager

4 Years 4 Months
Ferncreek Spur | 05.2022 - Current
  • Handle [number] guest complaints weekly while maintaining calm, professional service recovery.
  • Monitor operational performance and implement practical improvements across daily restaurant activity.
  • Run the restaurant with an entrepreneurial ownership mindset and balanced accountability.
  • Recruit, train, develop, and manage staff at all levels to support morale and retention.
  • Drive turnover and customer footfall through effective marketing initiatives.
  • Manage administrative requirements and restaurant operating controls for smooth daily execution.

Senior Manager

10 Years 3 Months
Spur Steak Ranches | 02.2012 - 05.2022
  • Monitored food cost control and adjusted ordering practices to keep waste and overspending in check.
  • Led daily restaurant operations with an ownership mindset, balancing guest service, staff support, and trading standards.
  • Coordinated staff recruitment and onboarding to maintain reliable coverage across front-of-house and support roles.
  • Reviewed operational performance and introduced practical improvements to strengthen service consistency.

Skills

Food cost control
Budget and operating cost control
Operational performance monitoring
Marketing campaign execution
Business ownership mindset
Staff recruitment
Training and development
Team morale management
Customer complaint resolution
Guest experience management

Certification

Management Prestige Programme (SPUR)

Personal Details

English, IsiZulu & Xhosa

Personal Information

  • Date of Birth: 06/06/1982
  • ID Type: Passport
  • ID Number: BN 992692

Timeline

Operations Manager

Ferncreek Spur
05.2022 - CurrentRead More

Senior Manager

Spur Steak Ranches
02.2012 - 05.2022Read More
Sikhuthazo Zinhle Qoko