Sikhumbuzo Pinyana
Johannesburg,GP
Summary
Knowledgeable and dedicated account manager professional with extensive experience in the automotive industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Franchise Service Consultant
Infinity Brands
08.2023 - Current
- Provided operational, sales and marketing support to 8 franchises and a multi-city territory of 288 million ZAR in revenue
- Ensured that key processes and plans are in place through weekly store visits, store evaluations and data analysis
- Assisted new franchisees in all aspects of franchising including but not limited to compliance and analyzing various ratios
- Analysing product movement and sales patterns to draw insights and make suggestions to increase sales
- Illustrated the ability to upsell by combining interlinked products to increase the basket value as well as share of wallet.
Jnr Key Account Manager
BCE Foodservice
06.2021 - 12.2021
- Maximized volume and revenue in key assigned accounts, driving business growth and hit 86% sales revenue target, with a GP of over 40% despite the loss of business due to Co-vid lockdown
- Assessed, clarified, and validated client needs on an ongoing basis whilst providing customer specific solutions to impact efficiency and sales growth
- Analysed current sales to identify opportunity areas, and monitored sales, pricing, and studied new competitor's products coming into the restaurant/hotel industry
- Coordinated the involvement of relevant stakeholders, including support services, procurement and supply chain for account management that meets account performance objectives
- Collectively worked with internal teams to solve customer problems promptly to ensure customer satisfaction.
Key Account Manager
Robert Bosch Africa - Automotive Aftermarket (AA)
09.2016 - 10.2019
- Prepared and presented quarterly and yearly account plans/forecasts, and reports for major accounts based on short, mid and long-range plans in the Kwa-Zulu Natal region
- Conducted gap analysis to carve out opportunities to drive growth of new business
- Managed 30 million ZAR in revenue target for assigned territory
- Hit 104% of my annual sales quota
- Monitored market conditions, product innovations and competitor activity, and adjusted account sales approach to address the latest market developments
- Conducted customer training, product demos, store promotions as a multi-faceted strategic selling approach.
Education
Postgraduate Management Diploma in Marketing - Marketing Management And Research
University of Cape Town
Cape Town, South Africa12.2012
Bachelor of Arts - Industrial And Organizational Psychology
University of Cape Town
Cape Town, South Africa12.2011
Skills
- Communication
- Negotiation Tactics
- Commercial acumen
- Sales expertise
- Time Management
- Value-Based Selling
- MS Packages - Word, PowerPoint, Excel, Outlook
- Client Relationship Building
- Tech-Savvy
- CRM Software
- Teamwork and Collaboration
- Sales and Upselling
- Customer Account Management
- Complaint resolution
- Marketing Strategies
- Customer Relationship Management
Timeline
Franchise Service Consultant
Infinity Brands
08.2023 - Current
Jnr Key Account Manager
BCE Foodservice
06.2021 - 12.2021
Key Account Manager
Robert Bosch Africa - Automotive Aftermarket (AA)
09.2016 - 10.2019
Postgraduate Management Diploma in Marketing - Marketing Management And Research
University of Cape Town
Bachelor of Arts - Industrial And Organizational Psychology
University of Cape Town
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