Sikhona Ndudula
Treasury Clerk
Matatiele
Summary
Professional with strong background in finance. Skilled in cash management, account reconciliation, and financial reporting. Focused on team collaboration and achieving results. Adaptable to changing needs, reliable, and detail-oriented.
Overview
7
7
years of professional experience
4
4
Languages
Work History
Treasury Clerk
Absa Group
06.2023 - Current
- Executing cash and cash-related transactions, providing assistance, and resolving queries of walk-in customers.
- Recognized needs and referred to the appropriate representative or line of business for cross-sell or service opportunities.
- Processed customer transactions promptly, minimizing wait times.
- Identified sales opportunities and referred customers to colleagues in financial services.
- Learned about customer's financial needs, established trust, and optimized sales opportunities, resulting in quality customer service.
- Counted, verified, and handled bank deposits and armored car transactions.
ATM Custodian
ABSA Group
10.2019 - 05.2023
- Improved ATM uptime by performing regular maintenance and troubleshooting tasks.
- Ensured customer satisfaction with efficient cash replenishment and accurate transaction records.
- Reduced downtime by promptly addressing hardware and software issues in ATMs.
- Streamlined cash management processes through diligent tracking and reporting of ATM balances.
Customer Service Representative
ABSA Group
09.2018 - 09.2019
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
National Diploma - Data Science
Novia One
04.2001 -
Higher Certificate - Management
Milpark Education
Claremont01.2018
National Diploma - Accounting
Walter Sisulu University
Butterworth01.2015
Skills
- Client relationship development
- Excel spreadsheet management
- Cash handling expertise
- Effective listening skills
- In-depth product knowledge
- Business development and client retention
- Fundamental accounting
- Detail-oriented record management
- Timely delivery
- Security awareness
Timeline
Treasury Clerk
Absa Group
06.2023 - Current
ATM Custodian
ABSA Group
10.2019 - 05.2023
Customer Service Representative
ABSA Group
09.2018 - 09.2019
National Diploma - Data Science
Novia One
04.2001 -
Higher Certificate - Management
Milpark Education
National Diploma - Accounting
Walter Sisulu University