Summary
Overview
Work History
Education
Skills
Timeline
Generic

SIKHO SITOLE

Sales Consultant
WILLIAMS TOWN, King Williams Town,SOUTH AFRICA

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

8
8
years of professional experience
3
3
years of post-secondary education

Work History

Sales Consultant

Nedbank
04.2019 - Current
  • Achieve net profit growth for the business
  • Tracking cost against a budget
  • Prevent mismanagement of funds
  • Minimise service provider costs and meet financial objectives
  • Excellent knowledge of global financial markets and current affairs
  • Remain abreast of new legislation and the potential impacts thereof
  • Build professional working relationships with key stakeholders, displaying sound abilities to communicate at all levels
  • Execute and implement operational policies, procedures, risk and compliance processes to mitigate risk and improve operational efficiencies by providing support and solutions to ensure optimal operational efficiency to deliver an excellent customer experience
  • Ability to match client needs with appropriate product solutions
  • Maintain an ability to adapt to ever changing business and customer needs
  • Visit clients to demonstrate applicable systems and/or provide presentations
  • Takes accountability for own performance, personal and career development
  • Takes accountability for own performance, personal and career development
  • Assist with ensuring the unit is always audit-ready
  • Analyse settlement data to identify migratable clients
  • Act in an ethical, transparent and morally defensible manner
  • Display skill at mentoring/coaching others and resolving conflict
  • Plan and manage own workflow, anticipating obstacles, juggling priorities and following through on objectives within agreed time-frames and according to quality standards
  • Manage existing clients and grow portfolio through making contact and generating leads
  • Contribute to the overall effectiveness and success of the team
  • Act as a strategic partner to line management
  • Build trust, credibility and obtain buy-in from stakeholder.

Enquiries Consultant

Nedbank
02.2015 - 03.2019
  • Deliver exceptional service through educating the client, offering an appropriate solution and ensuring the relationship is maintained
  • Manage sales lead pipeline and enter all qualified leads into the pipeline and maintain
  • Manage existing clients and grow portfolio through making contact and generating leads
  • Advise on and provide support to ensure the effective resolution of customer queries in order to ensure customer satisfaction and retention
  • Accurately administer, plan for and complete activities within area of work in an efficient, effective and timeous manner
  • Create own development plan and review plan with team leader or manager
  • Check all transactions on a daily basis to ensure new business applications are closed within appropriate timelines
  • Track, control and influence sales activities with the specific aim to increase sales efficiencies of the team
  • Continuously monitor actual process turnaround times and quality standards and resolve issues speedily to enhance effective client service delivery
  • Provide regular reports on delivery of services against agreed service level agreements and in terms of overall customer targets
  • Understand which competencies and skills are required to be mastered to ensure personal development and performance
  • Ensure compliance is adopted in terms of systems and procedures
  • Completing various administrative duties (e.g.; answering phones; making copies; filing)
  • Sharing information in different ways to increase stakeholders understanding
  • Building and maintaining effective relationships with internal and external stakeholders

Education

National Diploma In Marketing - Marketing

Nelson Mandela Metropolitan University
Port Elizabeth
01.2011 - 12.2013

Google Project Management Certificate - Project Management

Coursera
01.2023 - Current

Skills

Leadership and Teamworkundefined

Timeline

Google Project Management Certificate - Project Management

Coursera
01.2023 - Current

Sales Consultant

Nedbank
04.2019 - Current

Enquiries Consultant

Nedbank
02.2015 - 03.2019

National Diploma In Marketing - Marketing

Nelson Mandela Metropolitan University
01.2011 - 12.2013

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SIKHO SITOLESales Consultant