SIKHO SITOLE
Sales Consultant
WILLIAMS TOWN, King Williams Town,SOUTH AFRICA
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work History
Sales Consultant
Nedbank
04.2019 - Current
- Achieve net profit growth for the business
- Tracking cost against a budget
- Prevent mismanagement of funds
- Minimise service provider costs and meet financial objectives
- Excellent knowledge of global financial markets and current affairs
- Remain abreast of new legislation and the potential impacts thereof
- Build professional working relationships with key stakeholders, displaying sound abilities to communicate at all levels
- Execute and implement operational policies, procedures, risk and compliance processes to mitigate risk and improve operational efficiencies by providing support and solutions to ensure optimal operational efficiency to deliver an excellent customer experience
- Ability to match client needs with appropriate product solutions
- Maintain an ability to adapt to ever changing business and customer needs
- Visit clients to demonstrate applicable systems and/or provide presentations
- Takes accountability for own performance, personal and career development
- Takes accountability for own performance, personal and career development
- Assist with ensuring the unit is always audit-ready
- Analyse settlement data to identify migratable clients
- Act in an ethical, transparent and morally defensible manner
- Display skill at mentoring/coaching others and resolving conflict
- Plan and manage own workflow, anticipating obstacles, juggling priorities and following through on objectives within agreed time-frames and according to quality standards
- Manage existing clients and grow portfolio through making contact and generating leads
- Contribute to the overall effectiveness and success of the team
- Act as a strategic partner to line management
- Build trust, credibility and obtain buy-in from stakeholder.
Enquiries Consultant
Nedbank
02.2015 - 03.2019
- Deliver exceptional service through educating the client, offering an appropriate solution and ensuring the relationship is maintained
- Manage sales lead pipeline and enter all qualified leads into the pipeline and maintain
- Manage existing clients and grow portfolio through making contact and generating leads
- Advise on and provide support to ensure the effective resolution of customer queries in order to ensure customer satisfaction and retention
- Accurately administer, plan for and complete activities within area of work in an efficient, effective and timeous manner
- Create own development plan and review plan with team leader or manager
- Check all transactions on a daily basis to ensure new business applications are closed within appropriate timelines
- Track, control and influence sales activities with the specific aim to increase sales efficiencies of the team
- Continuously monitor actual process turnaround times and quality standards and resolve issues speedily to enhance effective client service delivery
- Provide regular reports on delivery of services against agreed service level agreements and in terms of overall customer targets
- Understand which competencies and skills are required to be mastered to ensure personal development and performance
- Ensure compliance is adopted in terms of systems and procedures
- Completing various administrative duties (e.g.; answering phones; making copies; filing)
- Sharing information in different ways to increase stakeholders understanding
- Building and maintaining effective relationships with internal and external stakeholders
Education
National Diploma In Marketing - Marketing
Nelson Mandela Metropolitan University
Port Elizabeth 01.2011 - 12.2013
Google Project Management Certificate - Project Management
Coursera
01.2023 - Current
Skills
Leadership and TeamworkDecision Making
Critical thinking
Microsoft OfficeAbility to MultitaskAbility to Work Under PressureCustomer ServiceMarketing and SalesInterpersonal skills
Planning and Organising
Project Management
Product and service knowledge
Strategic planning
Customer oversight
Sales and marketing
Persuasive communication
B2B sales
Prospect qualification
Lead prospecting
Network development
Account servicing
Customer Relations
Sales expertise
Client Service
Retention strategies
Expense reporting
Revenue Generation
Systems and software programs
Account development
Problem solving strength
Staff Training
Product promotions
Records management
Performance improvement
Interpersonal communication skills
Client Relationship Management
Time management
Demonstrations
Code B Drivers License
Timeline
Google Project Management Certificate - Project Management
Coursera
01.2023 - Current
Sales Consultant
Nedbank
04.2019 - Current
Enquiries Consultant
Nedbank
02.2015 - 03.2019
National Diploma In Marketing - Marketing
Nelson Mandela Metropolitan University
01.2011 - 12.2013