Sijabulile Khwela
Marianhill
Summary
Hardworking and self-motivated professional with good communication skills across different cultural groups. Proven ability to succeed in busy environments while managing tasks effectively. Adaptable to different settings and performs well under pressure to meet deadlines. Committed to adding value and looking for opportunities to grow within an organization.
Overview
15
15
years of professional experience
Work History
Social media escalations department
Cell C
Durban
01.2024 - Current
- Manage inquiries related to Twitter, Facebook, and Hello Peter Fibre via telephone or email.
- Troubleshoot connectivity problems.
- Address billing concerns.
- Update customer information accurately.
- Liaise with technicians from various fibre networks.
- Assist with fibre installation applications.
- Prepare incident reports diligently.
Technical consultant
Cell C
09.2015 - 12.2023
- Assisted with answering calls and responding to emails.
- Handled customer inquiries through telephone and email channels.
- Researched necessary information using available resources.
- Managed and resolved customer technical queries.
- Provided customers with information about products and services.
- Entered new customer details into the system.
- Updated existing customer records.
- Processed orders, forms, and applications.
- Identified and escalated priority issues.
- Routed calls to appropriate resources.
- Followed up on customer calls when necessary.
Intern Photographer
Department of Transport
06.2014 - 05.2015
- Editing of videos and photos for Departmental communique
- Provide support in respect of layout for Departmental publications
- Provide support during Departmental and Inter-Departmental functions, displays and exhibitions maintain the Branding and Corporate identity of Department
- Manage the resources and equipment within the component
- Identifying, monitoring and evaluation of actual audio-visual products and service providers within the market place and keep abreast of the latest technological advances in the audio-visual industry
Information Desk Officer (Temp)
Motseng Property Investments
11.2011 - 05.2014
- Sales of gift cards
- Assisting customers with directions
- Stock Take
- Handling of switchboard
- Data Capturing
- Handling of irate customers when it comes to wheel clamping
- Communicating personally and telephonically with a diverse group of customers and clients
- Dealing effectively with customer queries and complaints
Education
Bachelor of Public Administration
Regent business School
01-2029
Bachelor’s Degree - Applied Photography, Professional Practise, Visual Communication, Theory of Photography
Durban University of Technology
01-2013
Diploma - Applied Photography, Professional Practise, Visual Communication, Theory of Photography
Durban University of Technology
01-2011
Matric - English, Isizulu, Accounting, Business Economics, Geography, Speech and Drama
Ross burgh High School
01-2007
Skills
- Customer service
- Technical support
- Visual communication
- Data management
- Problem resolution
- Communication skills
- Problem-solving
- Willingness to learn
- Calm under pressure
- Active listening
- Leadership
- Complaint handling and resolution
- Deadline management
- Commitment to excellence
- Analytical and critical thinking
- MS Office Suite
- Customer focused
- Strategic planning
- Photo editing
Languages
isiZulu
English
Custom Section
10 Hampshire Place, Pinlands, 3160
References
- Motseng Property Investments, Chardae Budram, 031 2759800
- KZN Department of Transport, Thami Mkhulisa (Assistance Manager Audio-visual), (033) 355 8041, 0828875657, Nathi Sukazi (General Manager Communications), 0810180518, 0825650205
- Cell C, Sharlan Aiyer, 0847552775
Personal Information
ID Number: 9101010264080
Timeline
Social media escalations department
Cell C
01.2024 - Current
Technical consultant
Cell C
09.2015 - 12.2023
Intern Photographer
Department of Transport
06.2014 - 05.2015
Information Desk Officer (Temp)
Motseng Property Investments
11.2011 - 05.2014
Bachelor of Public Administration
Regent business School
Bachelor’s Degree - Applied Photography, Professional Practise, Visual Communication, Theory of Photography
Durban University of Technology
Diploma - Applied Photography, Professional Practise, Visual Communication, Theory of Photography
Durban University of Technology
Matric - English, Isizulu, Accounting, Business Economics, Geography, Speech and Drama
Ross burgh High School