Sihle Qiniso Mashiyane
Kwamhlanga ,South Africa
Summary
Highly skilled professional with expertise in legal frameworks governing public service and urban development, complemented by a strong understanding of laws and regulations affecting public administration and urban planning. Proficient in managing multiple tasks simultaneously while maintaining organized records and ensuring accuracy in data entry and file management. Demonstrates exceptional communication skills, fostering clear interactions with teams, clients, and stakeholders, alongside a proven ability to adapt to fast-paced environments. Adept at prioritizing tasks, meeting deadlines efficiently, and upholding confidentiality with sensitive information. Committed to delivering high-quality results through teamwork, problem-solving, and attention to detail.
Overview
2
2
years of professional experience
Work History
Computer Lab assistant
University of Limpopo
Polokwane, Limpopo
01.2024 - 12.2024
- Troubleshot various incidents related to hardware, networks and software faults.
- Delivered first-line hands-on technical support, achieving swift issue resolution on-site.
- Arranged computers, routers and printer to achieve proper workstation.
- Followed technical documentation for accurate installation, maintenance and repair work.
- Installed new software for users and monitored version and patch update requirements.
- Setup, configured, and troubleshot Microsoft 365 applications.
- Evaluated hardware, mouses and keyboards to determine performance.
- Carried out new hardware installations and updates, keeping systems functional and secure.
- Documented repairs in log book to maintain accurate records.
- Scanned systems, diagnosing and correcting equipment failures and performance issues.
- Answered user questions about hardware and software operation to help resolve problems.
- Installed hardware components to upgrade computer systems.
- Participated in team meetings to discuss ways to optimise resource utilisation within the lab.
Internet cafe technician
Azania internet Cafe
Kwamhlanga , Mpumalanga
01.2023 - 08.2023
- Troubleshot and resolved technical issues to restore functionality.
- Performed technical troubleshooting to detect and resolve complex issues.
- Removed and replaced worn and damaged components to reduce risk of breakdowns.
- Worked within all specifications and requirements to complete high-quality technical projects.
- Tested and evaluated equipment performance to determine maintenance needs.
Education
BCS in Computer Science -
UNISA
Pretoria, Gauteng 01.2020 -
Skills
1 Understanding of laws and regulations affecting public service and urban planning
- Proficiency in public service and built environment legal requirements
- Understanding of legal guidelines for public administration
- Expertise in legal frameworks governing public service and urban development
- Ability to prioritize tasks and manage time efficiently
- Maintain organized records and files
- Manage multiple tasks simultaneously without losing track
- Clear verbal and written communication to interact with staff, clients, and visitors
- Ability to answer phone calls, emails, and other inquiries professionally
- Strong interpersonal skills to work well with a team
- Ensure accuracy when handling records, files, and data entry
- Proofread documents for errors
- Proficiency in office software like Microsoft Office Suite (Word, Excel, PowerPoint)
- Ability to quickly learn new software tools or systems
- Experience with database management and maintaining electronic records
- Ability to create, maintain, and retrieve both physical and digital files
- Understanding of how to organize records according to industry standards
- Friendly and approachable demeanor when dealing with clients or customers
- Ability to solve problems and address concerns effectively
- Ability to manage deadlines and prioritize tasks
- Handle routine tasks efficiently while managing ad-hoc duties
- Able to handle unexpected situations or issues with minimal supervision
- Creative in finding solutions to streamline tasks and improve efficiency
- Maintain discretion and confidentiality with sensitive information
- Understand privacy and data protection regulations
- Ability to work in a fast-paced environment and handle changes to tasks or priorities
- Work collaboratively with others, assisting colleagues as necessary to complete projects
Languages
English
Advanced (C1)
Isindebele
Proficient (C2)
Sotho
Intermediate (B1)
References
1. Bruce Nemuudi - Lab Manager
Contact: 0791427934
2. Mr MK Mtsweni - Principal
Contact: 0837097185
3. Mr N Maslela - Azania Internet Cafe owner
Contact: 0768449356
License
Code C1
Timeline
Computer Lab assistant
University of Limpopo
01.2024 - 12.2024
Internet cafe technician
Azania internet Cafe
01.2023 - 08.2023
BCS in Computer Science -
UNISA
01.2020 -
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