TRAVELLING
SIHLE CLEVER SONTSELE
AREA MANAGER
Cape Town
Summary
Dynamic Area Manager with a proven track record at STANBEL, adept in operations management and team development. Transformed underperforming teams into high achievers, significantly enhancing customer satisfaction and operational efficiency. Skilled in relationship building, I excel in fostering positive environments and driving business growth.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
11
11
years of professional experience
Work History
Area Manager
STANBEL
Capetown
12.2022 - Current
- Coordinated with various departments to facilitate smooth communication, enhancing operational effectiveness.
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Transformed underperforming teams into productive, profitable teams.
- Resolved conflicts promptly to promote positive environment for customers.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
Store Manager
Tommy Hilfiger Store
Capetown
02.2019 - 11.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Store Manager
CROSS TRAINER
Capetown
09.2017 - 01.2019
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Completed point of sale opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Assistant Store Manager
FOSSIL SOUTH AFRICA
Capetown
11.2013 - 07.2017
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
Education
Some College (No Degree) -
ROBINHOOD COLLEGE
Johannesburg, South Africa 04.2001 -
Skills
Relationship building and management
Business development and planning
Team development
Operations management
Staff training and development
Staff training
Recruitment and hiring
Performance management
Employee scheduling
Interests
WALKING
I LOVE WALKING IT CALMS ME DOWN,I REFLECT A LOT,AM CREATIVE ABOVE ALL,
WALKING ITS HEALTHY
Timeline
Area Manager
STANBEL
12.2022 - Current
Store Manager
Tommy Hilfiger Store
02.2019 - 11.2022
Store Manager
CROSS TRAINER
09.2017 - 01.2019
Assistant Store Manager
FOSSIL SOUTH AFRICA
11.2013 - 07.2017
Some College (No Degree) -
ROBINHOOD COLLEGE
04.2001 -