Summary
Overview
Work History
Education
Skills
Functionaltechnicalskills
Certification
Industryskills
Timeline
Work Preference
Work Availability
Quote
Generic
Sihle Zwane

Sihle Zwane

Program & Project Management Associate
Johannesburg,GP

Summary

Talented results-oriented PMO professional
with one year of experience in Project management office, A quick learner with excellent teamwork abilities and exceptional communication skills. Excels in project planning, budgeting and monitoring. Has seven years of experience in customer service and vendor management and experienced many engagements with
suppliers,managing work efforts ranging
from managing vendor applications,
retrieving purchase orders, checking vendor
compliance status.


Provides exceptional support to clients.
skilled in active listening, problem-solving,
and conflict resolution.

Overview

9
9
years of professional experience
1
1
Certificate

Work History

Program & Project Management

Accenture
3 2023 - Current
  • Managing resource roll-on and roll-off activities (CDP)
  • Managing Org structure, Leave roster, birthdays, events and email distribution lists
  • Prepare minutes for CFO and PC meetings
  • Send out meeting reminders
  • Arranging Leadership meetings and activities as well as developing meeting decks
  • Arranging team buildings
  • Facilitate workshop to collect project requirements and user feedback.
  • Monitored project progress, ensuring milestones were met while maintaining high standards of quality control.
  • Managed cross-functional teams to ensure effective communication and collaboration throughout the project lifecycle.

Customer Service Associate

Accenture
04.2015 - 03.2023
  • First-Line Support: I served as the initial point of contact, promptly assisting both the mine and suppliers with answering calls and resolving different supplier queries
  • Invoice and Payment Investigations: I diligently tracked the status of invoices and payments, ensuring timely processing and accurate records
  • Vendor Management: Ensuring vendors meet the requirements using a checklist, contacting suppliers to verify company details (Tax Compliance, VAT, BEE status, Company registration, Banking details)
  • Cross-Training and Backup: I collaborated with other customer service managers, cross-training to provide seamless support and backup when needed
  • Time Management: Managing a high call volume, I optimized time management to minimize wait times for customers.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Kept detailed records of customer interactions to track and resolve issues quickly.

Education

High School Diploma -

Kgatelopele Seconday School
Johannesburg, South Africa
04.2001 -

Skills

Outlook

Functionaltechnicalskills

  • SAP(VIM,DFM,SRM
  • Coupa
  • SNOW
  • Cisco Finesse
  • MMT
  • CDP TOOL
  • Visio
  • EVT portal

Certification

Matric

Industryskills

Mining Industry

Timeline

Customer Service Associate

Accenture
04.2015 - 03.2023

High School Diploma -

Kgatelopele Seconday School
04.2001 -

Program & Project Management

Accenture
3 2023 - Current

Work Preference

Work Type

Full Time

Work Location

RemoteHybridOn-Site

Important To Me

Company CultureWork-life balanceCareer advancementHealthcare benefitsFlexible work hoursWork from home optionPersonal development programsPaid time offStock Options / Equity / Profit Sharing

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

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Sihle ZwaneProgram & Project Management Associate