Sihle Ngcongo
Hatfield
Summary
I am a hardworking results-oriented person with a mindset of always improving myself and striving for the best in whatever I do. I am seeking to further my experience in this field and rely on the skills I have acquired during my time as an assistant for my past, when it comes to overseeing, organizing, managing and coordinating sports academies, clinics and events. I am skilled in running day-to-day operations, attention to detail, fostering strong client relationships, problem solving decision making and improving customer satisfaction. With these skills I aim to influence my expertise in sports events and customer service for the role of Administrative and Customer Relations Manager to drive operational success and client engagement.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Goalkeeper & Defending Coach
Northern Blues Primary Schools Hockey (NBPH) HME Sports and Academy
Pretoria
10.2024 - Current
- Successfully planned, managed and coordinated training sessions for u12 boys
- Worked closely with the marketing to promote events, leading to a 10% increase in attendance
- Developed strong relationships with clients and their parents resulting in repeat business and positive feedback
Assistant Sport Coordinator
Maritzburg College Primary Schools
Pietermaritzburg
10.2017 - 01.2019
- Assisted in the planning and execution of the clinic
- Worked closely with the marketing to promote events
- Successfully planned, managed and coordinated training sessions for u12 boys
Assistant Sports Coordinator
THL Clinic LS MonumentPark
Pretoria
10.2023
- Assisted in the planning and execution of the clinic
- Assisted in handling administrative duties including registration and communications with participants
- Provided excellent customer service by answering all client inquiries and solving participant issues promptly
Assistant Sports Coordinator
Ebony and Ivory Sports Coaches
- Planning and Organization of the day
- Worked with the marketing
Education
Bachelor of Education (BEd Degree) - Sports Management, Human Movement Studies
University Of Pretoria
Pretoria 01-2024
Higher Certificate - Sport Management
University Of Pretoria
Pretoria 12-2020
Skills
- Event Planning and Management
- Team Leadership and Supervision
- Conflict Resolution and Problem Solving
- Communication and Interpersonal Skills
- Time Management and Multi-tasking
- Proficiency in MS Office (Word, Excel, PowerPoint)
- Attention to detail
- Athletic training and coaching
- Strong Work Ethic
- Teamwork and Cooperation
- Adaptable
- Sports enthusiast
Certification
Bachelor of Education Higher Certificate, Sport Management, 2020
References
Available upon request
Languages
English
Full Professional
isiZulu
Native/ Bilingual
Xhosa
Professional
Afrikaans
Elementary
References
References available upon request.
Timeline
Goalkeeper & Defending Coach
Northern Blues Primary Schools Hockey (NBPH) HME Sports and Academy
10.2024 - Current
Assistant Sports Coordinator
THL Clinic LS MonumentPark
10.2023
Assistant Sport Coordinator
Maritzburg College Primary Schools
10.2017 - 01.2019
Assistant Sports Coordinator
Ebony and Ivory Sports Coaches
Bachelor of Education (BEd Degree) - Sports Management, Human Movement Studies
University Of Pretoria
Higher Certificate - Sport Management
University Of Pretoria
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