Sihle Ngangqu
HUMAN RESOURCES
Cape Town
Summary
Dedicated Human Resources professional bringing expertise in benefits administration, recruitment and staff development. Talented in bridging gaps between labor forces and management to achieve objectives. Driven and decisive with passion for building and retaining highly effective teams. Conscientious and compassionate human resources professional with drive for helping employers recruit, develop, retain qualified candidates and experienced in industrial relations.
Overview
4
4
years of professional experience
7
7
years of post-secondary education
Work History
Human Resources Assistant
Netcare N1 City Hospital
Cape Town
09.2019 - Current
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Administered compensation, benefits and performance management systems at direction of supervisor.
- Organized new employee orientation schedules for new hires.
- Set up orientations and initial training for new employees.
- Briefed new hires on essential job information, such as company policies, employment benefits and job duties.
- Tracked various statistics and kept detailed records to support human resources department.
- Reduced workers' compensation claims by instituting corporate safety training program.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Coordinated activities of human resources team, distributing resources and personnel effectively across organization to meet HR needs.
- Provided guidance on policies and procedures to harmonize responses, provide appropriate investigation actions and reach resolution of grievances.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Structured compensation and benefits according to market conditions and budget demands.
- Initiated and maintained workers compensation cases for tracking, reporting and legal mechanics.
Person Centered Care Liaison
University of Cape Town Private Academic Hospital
Cape Town
05.2019 - 08.2019
- Carried out day-to-day duties accurately and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Identified issues, analyzed information and provided solutions to problems.
- Used coordination and planning skills to achieve results according to schedule.
- Resolved problems, improved operations and provided exceptional service.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Delivered services to customer locations within specific timeframes.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Planned and executed internal and external marketing events.
- Answered general marketing department inquiries by email, phone and mail.
- Serve as a face of patient care by dealing effectively with customer complaints while maintaining confidentiality all the time
Human Resources Intern
University of Cape Town Private Academic Hospital
Cape Town
06.2018 - 03.2019
- Assisted human resources and recruiting teams by scheduling phone screens and on-site interviews.
- Pre-screened CV's prior to sending to corporate hiring managers for consideration.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Coordinated implementation of people-related services, policies and programs through departmental staff.
- Developed strong written and verbal communication skills.
- Filed paperwork, sorted and delivered mail and maintained office organization.
- Created and updated tracking spreadsheets using MS Excel.
- Answered phone and performed clerical duties to assist human resources department.
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
- Reduced expenses by analyzing compensation policies and implementing competitive programs while ensuring adherence to legal requirements.
Education
Post Graduate Diploma in Enterprise Management -
Rhodes University
Grahamstown/Makhanda, South Africa. 01.2017 - 12.2017
Post Graduate Diploma in International Studies -
Rhodes University
Grahamstown/Makhanda, South Africa. 01.2016 - 12.2016
Bachelor of Social Science -
Rhodes Univesity
Grahamstown/Makanda, South Africa 02.2012 - 12.2016
Skills
HR policies
Talent management
Recruitment
Staff education and training
Administrative support
Conflict management
Business administration
Workforce improvements
Compensation structuring
Personnel recruitment
Benefits and compensation management
Risk management
Training programs
Recruitment strategies
Labor relations
File and records management
Payroll coordination
Timeline
Human Resources Assistant
Netcare N1 City Hospital
09.2019 - Current
Person Centered Care Liaison
University of Cape Town Private Academic Hospital
05.2019 - 08.2019
Human Resources Intern
University of Cape Town Private Academic Hospital
06.2018 - 03.2019
Post Graduate Diploma in Enterprise Management -
Rhodes University
01.2017 - 12.2017
Post Graduate Diploma in International Studies -
Rhodes University
01.2016 - 12.2016
Bachelor of Social Science -
Rhodes Univesity
02.2012 - 12.2016