Sihle Mbata
Johannesburg
Summary
Results-driven sales consultant with over 6 years of experience in the telecommunications industry. Demonstrated ability to consistently achieve sales targets within designated timeframes, resulting in a high rate of repeat business from satisfied customers. Recognized for exceptional self-motivation and strong interpersonal skills, delivering top-notch customer service. Committed to meeting customer needs while driving significant revenue growth for employers.
Overview
10
10
years of professional experience
Work History
Sales Consultant
Vodacom Domestic
Johannesburg
07.2018 - Current
- Maintained high service standards and worked towards achieving set goals
- Delivered exceptional client service with enthusiasm and efficiency.
- Maintained timely attendance for all assigned responsibilities.
- Uphold professional appearance standards daily.
- Reached and exceeded monthly targets.
- Maintained excellent customer satisfaction.
- Excelled at sustaining performance levels while handling high-pressure situations efficiently.
- Demonstrated strong communication capabilities.
- Ensured client satisfaction by addressing needs proactively.
Customer Service Assistant
Vodacom International Arrivals
Johannesburg
03.2018 - 07.2018
- Achieved high levels of accuracy and attention to detail.
- Assisted guests with prompt service.
- Informed the customers about the products and services.
- Supplied recommendations.
- Responded to the customer's request on products and services.
- Established welcoming environment that encouraged client satisfaction.
- Safeguarded client information during all contacts.
Cashier
Wimpy
Johannesburg
12.2015 - 03.2016
- Greeted clients with enthusiasm.
- Maintained an approachable demeanor with clientele.
- Maintained consistent attendance and timely execution of responsibilities.
- Reconciled cash drawer at the beginning and the end of each shift.
- Handled various additional tasks as directed by management.
- Restocked and organized merchandise in front lanes.
- Ensured smooth transitions during POS system upgrades by quickly adapting to new technologies.
Education
Diploma -
Rand Girls High School
Gauteng12.2015
Skills
- MS Excel
- Word
- Outlook
- PowerPoint
- Time management
- Customer service
- Interpersonal Skills
- Sales skills
- Team player
- Energetic
- Client orientation and customer focus
- Achieved high levels of accuracy and attention to detail
- Multitasking capability without compromising on quality
- Good written and verbal communication
- Work under pressure
References
- Mokgo Matuba, Manager at International Arrival, 0736713057
- Ntobeko Ndaba, Manager at Vodacom Domestic Arrivals, 0710747192/0113903989
- Busani Zikhali, Manager at Wimpy, 0100910304
Languages
- English
- IsiZulu
- Setswana
- IsiXhosa
- IsiNdebele
Timeline
Sales Consultant
Vodacom Domestic
07.2018 - Current
Customer Service Assistant
Vodacom International Arrivals
03.2018 - 07.2018
Cashier
Wimpy
12.2015 - 03.2016
Diploma -
Rand Girls High School