A calm, insightful, charismatic, resourceful, result-driven, dedicated and customer-centric Secondary Transport Expeditor with 3 years of verifiable work experience within the supply chain, logistics and transportation industry, who holds an Honors degree in Supply Chain Management and a BCom Degree in Supply Chain Management and Economics. A hardworking, motivated, and diversified individual who possesses a high sense of moral integrity, loyalty, and honesty as well as a considerable amount of knowledge and experience in the Fast-moving Consumer Goods (FMCG) Industry including overseeing supply chain operations and ensuring the efficient and cost-effective distribution of goods, organising and planning daily routes for optimal productivity and services levels, interacting with customers to handle and resolve complaints, process orders, modification of orders, escalate complaints across several communication channels and provide information about an organization's products and services. Adept at forging partnerships and developing client relationships to achieve strategic goals and benefits, with the ability to smoothly handle negotiations to ensure the organisation's profitability. As an individual, I pride myself on having strong logistics, supply chain management, customer-centric, analytical, safety, quality control, relationships, networking, time management, and communication skills. Who can successfully drive and manage all Supply chain logistics and customer services projects from start to finish in line with the company's vision.
Ensure daily route plans deliver optimal productivity and service levels.
Achieve optimal utilisation of the dedicated and subcontracted primary fleet.
Daily monitoring of plan vs actual performance and calibrate scheduling system to ensure continuous improvement.
Reporting:
- Planned vs actual performance.
- Keeping the business updated on daily load plan execution performance, highlighting potential risk to the business.
- Compiling month end reports based on planning specific metrics.
- Power BI
Leading a team of expeditors.
- Ensure strong people management processes are adhered to.
- Ensure compliance to all relevant substantive agreements and basic conditions of employment.
- Monitor and manage staff time including Time and Attendance, overtime and leave.
- Maintain high levels of engagement and innovative thinking.
Managing daily expediting activities for a selected number of transport hubs and principals.
- Regular review of current day load execution, engage expeditors on tracking system. Full understanding of current day risk.
- Ensure all customer delay communication has taken place, monitor expeditor delay communication tracker against actual tracking system delays.
- Ensure that expeditors maintain frequency of daily update reports to DC leadership teams.
- Coordinate daily debrief sessions with DC de-briefers and expeditors, ensure that action items identified are closed out daily.
Create and maintain strong social systems with transport hub leadership teams.
- Feedback on daily KPI’s.
- Ensure clear lines of communication between DC, Planning, customer and sales.
Building and maintaining strong haulier relationships.
Ensure all operational KPI’s are achieved to drive budget spend compliance.
- Profitability of routes.
- Customer hit rates.
- Customer service levels achieved.
Maintain all planning related master data.
Projects:
- Participation in any process improvement projects that may be allocated from time to time.
Supply Chain Management
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