Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sifundo Phahla

Dispatch Supervisor
Durban

Summary

Adept Dispatch Supervisor with a proven track record at Trident Steel South Africa, enhancing team productivity and customer satisfaction through effective logistics management and positive communication. Spearheaded a team of 25, mastering transportation coordination and fostering a collaborative environment. Excelled in route planning and dispatching procedures, significantly optimizing workflow processes.

Overview

6
6
years of professional experience

Work History

Dispatch Supervisor

Trident Steel South Africa
04.2018 - Current
  • Supervised team of 25 employees and provided training focused on maximizing overall performance.
  • Collaborated closely with other departments within the organization to optimize workflow processes across teams.
  • Enhanced team productivity by providing ongoing training and support to dispatch staff.
  • Conducted regular audits on dispatcher call logs, identifying discrepancies and recommending corrective actions when necessary.
  • Managed daily workloads, ensuring all available personnel were utilized effectively to meet service demands.
  • Created a positive work environment through open communication channels and fostering teamwork among staff members.
  • Directed dispatching, routing, and tracking of 16 fleet vehicles.
  • Improved customer satisfaction, maintaining timely communication with drivers and clients regarding updates or changes in delivery status.
  • Oversaw vehicle maintenance schedules, coordinating repairs as needed to minimize downtime for fleet vehicles.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.

Education

Production And Operations Management

Richfield Graduate Institute of Technology
Durban, South Africa
10.2019 - 11.2019

Certificate - Supply Chain And Logistics Management

Richfield Graduate Institute of Technology
Durban, South Africa
04.2001 -

Hazard Identification And Risk Assesment

Nosa College
Durban, South Africa

Skills

Positive communication skills

Attendance documentation

Coaching and onboarding

Transportation Coordination

Route Planning

Incident Reporting

Logistics Management

Mentoring and training

Records Maintenance

Dispatching procedures

Timeline

Production And Operations Management

Richfield Graduate Institute of Technology
10.2019 - 11.2019

Dispatch Supervisor

Trident Steel South Africa
04.2018 - Current

Certificate - Supply Chain And Logistics Management

Richfield Graduate Institute of Technology
04.2001 -

Hazard Identification And Risk Assesment

Nosa College
Sifundo PhahlaDispatch Supervisor