Sifundo Phahla
Dispatch Supervisor
Durban
Summary
Adept Dispatch Supervisor with a proven track record at Trident Steel South Africa, enhancing team productivity and customer satisfaction through effective logistics management and positive communication. Spearheaded a team of 25, mastering transportation coordination and fostering a collaborative environment. Excelled in route planning and dispatching procedures, significantly optimizing workflow processes.
Overview
6
6
years of professional experience
Work History
Dispatch Supervisor
Trident Steel South Africa
04.2018 - Current
- Supervised team of 25 employees and provided training focused on maximizing overall performance.
- Collaborated closely with other departments within the organization to optimize workflow processes across teams.
- Enhanced team productivity by providing ongoing training and support to dispatch staff.
- Conducted regular audits on dispatcher call logs, identifying discrepancies and recommending corrective actions when necessary.
- Managed daily workloads, ensuring all available personnel were utilized effectively to meet service demands.
- Created a positive work environment through open communication channels and fostering teamwork among staff members.
- Directed dispatching, routing, and tracking of 16 fleet vehicles.
- Improved customer satisfaction, maintaining timely communication with drivers and clients regarding updates or changes in delivery status.
- Oversaw vehicle maintenance schedules, coordinating repairs as needed to minimize downtime for fleet vehicles.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
Education
Production And Operations Management
Richfield Graduate Institute of Technology
Durban, South Africa 10.2019 - 11.2019
Certificate - Supply Chain And Logistics Management
Richfield Graduate Institute of Technology
Durban, South Africa 04.2001 -
Hazard Identification And Risk Assesment
Nosa College
Durban, South AfricaSkills
Positive communication skills
Attendance documentation
Coaching and onboarding
Transportation Coordination
Route Planning
Incident Reporting
Logistics Management
Mentoring and training
Records Maintenance
Dispatching procedures
Timeline
Production And Operations Management
Richfield Graduate Institute of Technology
10.2019 - 11.2019
Dispatch Supervisor
Trident Steel South Africa
04.2018 - Current
Certificate - Supply Chain And Logistics Management
Richfield Graduate Institute of Technology
04.2001 -
Hazard Identification And Risk Assesment
Nosa College
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