Sifiso Ngqina Ndlangalavu
Gqeberha
Summary
Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call.
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
1
1
year of professional experience
Work History
End User Support Technician
Black Bar
05.2023 - 11.2023
- Improved system performance by regularly updating software and hardware components.
- Contributed to the continuous improvement of IT infrastructure by providing valuable feedback based on end-user experiences.
- Maximized user productivity through remote support sessions that identified, diagnosed, and resolved issues without requiring onsite assistance.
- Streamlined IT support processes for increased efficiency and reduced downtime.
Education
Diploma - Information Technology
Rosebank College
Gqeberha 04.2001 -
High School Diploma -
ST Matthews
Keiskammahoek 04.2001 -
Skills
Systems Analysis
undefinedReferences
· MR MASIBULELE GQIZA: CEO
CONTACT DETAILS: 081 747 5887
BLACK BAR TECHNOLOGY (BBT)
Timeline
End User Support Technician
Black Bar
05.2023 - 11.2023
Diploma - Information Technology
Rosebank College
04.2001 -
High School Diploma -
ST Matthews
04.2001 -
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