Sifiso Thembinkosi Nduli
Outbound Dispatch Controller
Durban,KZN
Summary
I am writing to express my interest in the logistics position you have available. With thirteen years of experience in transportation, administration, warehousing, and stock control for companies like Digital Planet, Eskort Ltd, and NCS South Africa, I am confident in my ability to contribute to your team. My expertise includes implementing strategic processes, overseeing transportation coordination, managing staff, dispatching goods, and monitoring shipments to maximize efficiency and performance. I have a proven track record of ensuring compliance with regulations while optimizing logistical operations. My strong communication and problem-solving skills, combined with my commitment to operational excellence, will allow me to make a meaningful impact as your next employee. Thank you for considering my application; I look forward to discussing how I can contribute to your team.
Overview
12
12
years of professional experience
2016
2016
years of post-secondary education
1
1
Language
Work History
Stores Outbound Dispatch/Export & Import controller
NCS South Africa
06.2022 - Current
- Manage the issuance of purchased orders, ensuring accuracy and timely delivery of inventory.
- Co-ordinate international and domestic shipping processes, includes documentation and payments.
- Monitor the process and timeliness of freight shipment ensuring on time delivery.
- Analyze and optimize the cost efficiency of logistics operations, seeking opportunities for cost saving and process improvement.
- Receive and process customer orders, ensuring accuracy and prompt response.
- Identify and implement efficiencies in warehouse and transportation operations.
- Manage logistics operations within budget and align with company strategies.
- Stay updated with the best logistics and shipping practices, implement relevant improvements.
- Address logistics issues such as incorrect shipment or payment discrepancies and collaborate with relevant parties to resolve them.
- Monitor and respond to customer feedback related to logistics ensuring a high level of customer satisfactory.
- Ensure compliance with customs requirements and regulations.
- Managing the load preparation as per customer requirements, including boxing, palletizing, strapping, and labelling as required.
- Loading export tankers and containers following the customer requirements.
- Managing the preparation and dispatch of goods to other departments on site / Production.
- Ensuring accuracy and quality of the load.
- Ensuring goods are picked FIFO or LIFO as required.
- Supervision of load as per legal and capacity requirements of the load / vehicle.
- Preparation of load documents, such as dispatch notes, DGDs, Trec Cards and COAs.
- Securing of the load for dispatch to ensure safe transportation to destination.
- Accurately processing electronic transactions as required.
- Maintaining documents and records and reporting of logistics statistics.
- Maintain good housekeeping practices and 5S principles.
- Participation in quarterly stock counts and cycle counts.
- Compliance with safety requirements.
- Reporting of any incidents in the warehouse.
- Ad hoc duties as required by Warehouse Manager.
- Supervision of materials handlers.
- Responsible for the efficient and safe scheduling/execution for the company's logistics and dispatch.
- General management of all Alameda based truck drivers.
- Logging and tracking required documentation in relation to all applicable deliveries.
- Informing the truck mechanic of necessary truck maintenance.
- Responsible for all order fulfillment paperwork for invoice processing.
- The safe loading/placement of material on trucks.
- Working with branch managers to provide needed material on transfer trucks.
- Economical and timely scheduling/ordering of common carriers for nationwide shipments.
- Efficiently scheduling drivers/routes for economical deliveries.
- Ensure customer satisfaction through professional and on time deliveries.
- Schedule/order common carriers for timely and economical nationwide shipping.
- Communicate with customers & sales representatives about freight details, delivery times, and special handling requests.
- Handle all paperwork related to delivery/fulfilled orders and turning into credit for invoice processing.
- Maintain records of dispatched calls, driver routes, route changes, as well as delivery and pickup times.
- Keeping track of transportation regulations and laws to ensure truck drivers comply.
- Communicate with Truck Mechanic regarding needed maintenance issues.
- Logging customer complaints to continuously find ways to improve customer service.
- Daily truck driver inspection reports.
- File freight claims as needed.
- Drive forklift as needed.
Dispatch clerk /Stock controller
Eskort LTD
10.2018 - 05.2022
- Fleet controller (internal transport and couriers)
- Stock controller (Daily and Monthly stock take and variances)
- Import and Export (Movement Certificates, COA, and Permits)
- Issuing and order raw material
- Chep Controller (Inbound and outbound transaction, Chep count and Audit monthly)
- Work with the Finance team in ensuring variances are sorted out.
- Keep stock records or filing.
- Stock rotation -FIFO - Reporting on deviations and indicating physical evidence of stock status in terms of date (daily and weekly)
- Follow up on samples and short dated stock.
- Do regular cold room check -inform cold room controllers and supervisors of deviation.
- Check for damaged products/ old stock/ open boxes /untidy cold room.
- Capture orders and update loading sheet with new orders or cancellations.
- Always maintain general housekeeping and report deviations.
- Ensure correct orders are on the picking sheets - especially with add ons and adjustments.
- Printing of picking sheets.
- Variance sheet
- Raw material issues- transfer to production
- Raw material report (best before dates and keep the records)
- Raw material usage
- Follow up on trucks - Check what is being loaded for the day. Inform staff of lateness and delays in truck arrivals.
- Check if the truck size is correct due to add ons or cancellations, might need to change to a big truck.
- Transfers and invoices on daily loading (including butchery)
- Sales confirmation - interpreting and understanding sales confirmations.
- Handling of PODs -daily -various depot contacts persons & tell nos.
- Inform raw material controllers on arrival of raw material truck arrival.
- Monitor Chep pallets (order Chep pallets, daily Chep pallets stock count and transfers to the customers via system and Chep statement check)
- Manage purchase orders for incoming stock
- Verify receipts and confirm purchase orders are complete
- Issue and keep track of all stock to production
- Keep track of inventory that require restocking, prevent overstocking and ordering
- Create and maintain detailed inventory of all incoming, issues and outgoing supplies
- Performing inventory cycle counts.
- Maintain records of purchases, damaged inventory, and other data.
Logistics admin
Digital Planet
09.2015 - 09.2018
- Planning and tracking of logistics, transportation, warehouse, and customer services.
- Developing shipment plans as per product availability and request from customers.
- Make sure all incoming supplies are registered and processed in the logistics database as per the SOPs.
- Assigning duties to the staff so that the deliveries can be made efficiently.
- Maintaining and preparing delivery records for engineers out in the field to ensure timely deliveries.
- Managing training and supervising warehouse personnel.
- Taking important measures for avoiding quality control issues.
- Ensuring the quality of all products is maintained during the shipment period.
- Making sure the stock is sufficient for all new orders and place new orders when required.
- Keeping the customers updated regarding their orders.
- Maintaining and updating the record of orders from customers and suppliers.
- Preparing and presenting logistics reports to senior management.
- Facilitate the shipping of products from one destination to another.
- Arrange transportation, schedule staff, and orchestrate deliveries to meet to customers demand with little to no delay.
- Receives products and coordinates delivery.
- Prepares loads for shipments.
- Takes steps to avoid quality control issues.
- Make sure warehouse capacity is kept at optimal levels.
- Manages activities throughout the order fulfilment and transportation cycle to make sure established deadlines are met.
- Oversees inventory of goods and vehicles.
- Continually reviews freight costs, transportation rates, and or the prices of raw materials to keep costs down where possible.
- Make sure all the urgent deliveries are done.
- Streamlines shipping and transportation processes.
- Work with freight carriers in picking up and delivering Capital Equipment or shipments between facilities.
- Make sure all open orders are complete on the system if not do a follow up with couriers.
- Update spread sheets.
Dispatch and Receiving Controller
Digital Planet
01.2014 - 09.2015
- Receiving stock/deliveries from suppliers
- Allocation of stock to single orders
- Capturing delivery notes on the system
- Addicting orders on the system
- Organizing for agent orders
- Capturing orders on pastel
- Completing manual orders on the system
- Check if there are no physical damages when allocating or dispatching stock.
- Assisting in general work
- Verifying and maintaining records of incoming and outgoing goods in the dispatch area
- Completed documentation pertaining to incoming and outgoing stock.
- Inspection of all incoming and outgoing stock with all relevant paperwork, signatures
- All filing with regards to dispatch to be always up to date Monitoring the departure and arrival of Trucks.
- Confirming third party collection & deliveries
- Receiving feedback from the consignee and following up directly to resolve any issues or questions, escalating where appropriate.
- Covering general office administration tasks, as required - to include filing and basic reception duties.
- Maintaining appropriate route solutions which do not compromise the quality of our service.
- Challenging suppliers on costs and obtaining the best possible price for each shipment.
- Ensuring that each shipment meets or exceeds expected gross margin targets, seeking further advice where these may not be met.
- Helping resolves invoice queries when required.
- Ensure that the company's and customer systems (where required) are kept up to date with accurate and detailed information for each shipment.
- To ensure that the department always operates compliantly and within the law.
- Dealing with customers/Public at times, in a professionally manner
Dispatch Clerk
Digital Planet
05.2013 - 01.2014
- Receiving
- Check if there are no physical damage when allocating or dispatching stock.
- Assisting in general work
- Allocate all approved or confirmed orders, pick, pack, and hand to couriers.
- Check if all allocated physical stock match to delivery note.
- Assisting with physical stock count (stock take)
- Assisting with all office data capturing
- Checking quality of goods being sent out, have trucks loaded and pre-loaded.
- Monitoring deliveries and vehicles throughout the day using the tools available.
- Having the warehouse opened and ready for loading by 7 am daily. Closed once all work for the day is complete.
- Supervising of the loading and dispatching process, local and export orders.
- Taking responsibility and liability for the stock quantities and condition of the stock loaded.
- Answer emergency and non-emergency calls and document important information.
- Respond to any issues and follow-up by coordinating with the appropriate departments or field units.
- Operate and manage a multi-line telephone console system.
- Respond to queries related to products and deliveries.
- Use the radio, phone or computer to direct crews and other field units to the appropriate sites.
- Prioritize and organize calls according to urgency.
- Supervise the route and status of field units to prioritize their daily schedule.
Assistant Receiving Clerk
Digital Planet
02.2013 - 04.2013
- Monitoring the departure and arrival of trucks
- Confirming third party collection & deliveries
- Receiving feedback from the consignee and following up directly to resolve any issues or questions, escalating where appropriate.
- Covering general office administration tasks, as required - to include filing and basic reception duties.
- Maintaining appropriate route solutions which do not compromise the quality of our service.
- Challenging suppliers on costs and obtaining the best possible price for each shipment.
- Ensuring that each shipment meets or exceeds expected gross margin targets, seeking further advice where these may not be met.
- Helping resolves invoice queries when required.
- Ensure that the company's and customer systems (where required) are kept up to date with accurate and detailed information for each shipment.
- To ensure that the department always operates compliantly and within the law.
- Dealing with customers/Public at times, in a professionally manner
Education
Senior certificate - IsiZulu, English, Mathematics, Accounting, Economics, Business study
Sibambanezulu High School
Diploma - Purchasing and supply chain management
PSM college
01.2015 - 01.2017
BCom - ecommerce and supply chain management
Regent Business School
01.2024 - 01.2026
Skills
Microsoft Office
Criminal Records
None
Credit Records
Clear
Personal Information
- ID Number: 9304295765 08 2
- License: Code 10
- Dependents: 1
- Health Status: Excellent
- Date of Birth: 04/29/93
- Gender: Male
- Nationality: South African
- Marital Status: Single
Timeline
BCom - ecommerce and supply chain management
Regent Business School
01.2024 - 01.2026
Stores Outbound Dispatch/Export & Import controller
NCS South Africa
06.2022 - Current
Dispatch clerk /Stock controller
Eskort LTD
10.2018 - 05.2022
Logistics admin
Digital Planet
09.2015 - 09.2018
Diploma - Purchasing and supply chain management
PSM college
01.2015 - 01.2017
Dispatch and Receiving Controller
Digital Planet
01.2014 - 09.2015
Dispatch Clerk
Digital Planet
05.2013 - 01.2014
Assistant Receiving Clerk
Digital Planet
02.2013 - 04.2013
Senior certificate - IsiZulu, English, Mathematics, Accounting, Economics, Business study
Sibambanezulu High School
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