Summary

Overview

Work History

Education

Skills

Accomplishments

Affiliations

Position of responsibility at school

Additional Information

Timeline

Section name

Sifiso Ngcobo

Soweto

Summary

To gain an entry level position within an organizational culture that contributes to society through its products or services and encourages learning and growth.

Experienced with leadership and strategic planning in high-stakes environments. Utilizes strong problem-solving and decision-making skills to drive operational success. Track record of effective team leadership and conflict resolution, ensuring mission objectives are met.

Community-oriented Officer comfortable working in high-stress situations and coordinating emergency responses. Seasoned team leader with unrelenting dedication to keeping community safe and secure. Proactive about using proper protocols while on duty and interacting with community contacts.

Professional with comprehensive experience ready for this role. Equipped with strong skills in leadership, problem-solving, and strategic planning. Known for team collaboration and adaptability, consistently delivering results. Strong communicator with focus on integrity and accountability.

Professional in operational management with track record of driving efficient processes and optimizing performance. Adept at implementing strategies that align with organizational goals and fostering collaborative work environments. Known for adaptability and reliability in dynamic settings, ensuring seamless team operations and goal achievement.

Overview

years of professional experience

Languages

Work History

M&E Officer

DPSA

04.2025 - Current

Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
Mentored junior staff members, helping them develop their skills and advance in their careers.
Improved department efficiency by streamlining and implementing policies and processes.
Implemented process improvements that streamlined workflows, reducing redundancies and increasing operational efficiency.
Coordinated cross-functional teams to address complex issues, leading to more efficient problem-solving processes.
Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.

Manager

Soweto Independent living Centre

01.2021 - Current

Managing of the organizational
Administration of the organization
Personnel “Procedures (hiring, training and supervising employees
Managed and motivated employees to be productive and engaged in work.
Accomplished multiple tasks within established timeframes.
Maximized performance by monitoring daily activities and mentoring workers.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Cross-trained existing employees to maximize team agility and performance.
Maintained professional, organized, and safe environment for employees and patrons.
Achieved departmental goals by developing and executing strategic plans and performance metrics.
Improved safety procedures to create safe working conditions for workers.
Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.

Administration Clerk (Supporters club coordinator)

Kaizer Chiefs PTY Ltd

01.2008 - 01.2019

Recruiting and processing of cards
Interacting with supporters’ branches
Handled incoming phone calls and answered questions from callers.
Reduced errors in data entry tasks through diligent attention to detail and thorough verification procedures.
Supported administrators by efficiently managing daily scheduling, appointment setting, and calendar organization.
Maintained confidentiality of sensitive information with strict adherence to company policies and procedures regarding data protection.

Inbound Call Centre agent

RMCS

01.2007 - 01.2007

Taking inbound calls and following up on queries
Facilitated communication between customers and other departments to facilitate resolution.
Demonstrated strong problem-solving skills by resolving customer issues during first call.
Enhanced communication skills through active listening, empathy, and clear verbal responses during customer interactions.
Utilized active listening skills to identify customer needs and provide appropriate solutions.
Participated in ongoing training sessions to continuously improve knowledge base and skillset within the call center environment.
Kept up-to-date with company products, services, policies, and regulations to provide accurate information to callers at all times.
Maintained high-quality service standards for all inbound calls, ensuring prompt and accurate assistance.
Delivered outstanding results under high-pressure situations by maintaining composure during difficult calls or high-volume periods.
Answered phone with friendly greeting to create positive inbound calling experience for customers.

Outbound call Centre representative

Research surveys

01.2006 - 01.2007

Calling clients to conduct Market Research surveys
Contacted customers after sales process to drive ongoing customer satisfaction and resolve issues and complaints.
Delivered constructive suggestions to supervisor for improving outbound sales development processes.
Made outbound lead follow-ups to potential and existing customers by telephone and email to qualify leads and sell products and services.
Educated customers on offerings and upsold products and services to increase revenue.
Followed-up on leads produced by outbound marketing campaigns based on established criteria.
Scheduled introductions and meetings for sales and assigned leads to encourage timely follow-up.
Met established attendance expectations and team revenue goals to achieve company objectives.
Discovered qualified prospects within target markets to drive new sales opportunities.

Education

High School - English, Zulu, Afrikaans, Accounting, Business Economics, Biology

ST Matthews High School

01-2001

ND Accounting - Accounting

University of Johannesburg

01-2005

Higher Certificate - Marketing and Social Media

Boston Business College

01-2019

Skills

Microsoft office XP

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Email and Internet (Microsoft outlook)

Analytic ability

Work coordination

Team collaboration

Report writing

Emergency response coordination

Strategic planning

Report preparation

Information verification

Accomplishments

2006 New upcoming Achiever (Research Surveys)
2006 Top performer for the month of April, June and July (Research Surveys)

Affiliations

Class Representative in high school

School Leader (Sports)

Captain of the soccer team

2006 New upcoming Achiever (Research Surveys)

2006 Top performer for the month of April, June and July (Research Surveys)

Capacity Development of Leaders with Disabilities for UNCRPD (UN Convention on the Rights of Persons with Disabilities) in 2024.

JICA Tokyo Good Practice Collection of Ex-participants.

Sifiso-san has been selected as a successful case story to showcase the activities and achievements of former participants of the JICA KCCP program in their home countries.

This recognition is remarkable, as only 17 cases were selected from among 870 former participants from 2020-2024

Seeking the right to live authentically in the community regardless of the severity of ones disability ie. Independent Living