I am an enthusiastic, self-motivated, and always willing to get involved. Through experience I have learnt how to set goals and how to engage in action orientated behavior. I am well organized, highly motivated to accept responsibility and thorough in my approach to work. I’m also creative and easy going, always ensuring that I operate with a high level of integrity. Being open minded and friendly personality allows me to relate well to people, and I can coordinate activities, resources, people, and time. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Hi, I’m
Sifiso Msibi
JHB
Summary
Overview
18
years of professional experience
28
years of post-secondary education
6
Languages
Work History
Zayo SolutionsJohannesburg
Technical Support Team Leader
11.2017 - 01.2024
Job overview
- Technical and software support
- Installations and testing of software and Apps
- Desktop and Laptop Support Technician
- Office network maintenance and Technical Support
- Installations of cameras and access control
- Key business licenses maintenance Administrator (Microsoft Office licenses, TeamViewer, Antiviruses, Hosts) etc.
- Developed comprehensive troubleshooting guides for faster issue resolution and enhanced team efficiency
- Established performance metrics to monitor progress and identify areas for improvement, driving continuous enhancement in service delivery
Communex TechnologiesJohannesburg
Technical Support Team Leader
01.2016 - 10.2017
Job overview
- Manage and monitor 100 kiosks availability and uptime
- Provide technical support to the kiosk ambassadors and GEMS members
- Receive, resolve, or escalate technical issues to the relevant service provider or persons
- Make sure our kiosks are up and running to service Gems members all the time
- Installations of softwares on the kiosks ana maintanance
- Manage client’s expectations as per our SLAs
- Data Capturing
- Manage customer service experience
- Make sure kiosks are serviced and software up to date
- Kiosks connectivity and maintenance
- Make sure all kiosk queries are attended to and issues resolved on time
- Desktop Laptop Support Technician
- Office network maintenance and Support.
e-MD TechnologiesJohannesburg
Technical Support Consultant
01.2011 - 12.2015
Job overview
- Provide technical and software support to all eMD system users i.e
- Doctors and eMD staff
- Taking calls and assisting doctors online in terms of system troubleshooting
- Make sure Doctor’s submissions are done successfully
- Accurate calls logging
- Monitoring of incoming support request channels
- Identify and escalate priority issues
- Endeavor to resolve calls within agreed set time frame
- Installation and testing of software.
e-MD TechnologiesJohannesburg
Accounts Administrator
03.2010 - 12.2010
Job overview
- Manage a list of Doctors medical aid accounts
- Reconcile and make sure all claims are submitted to Medical Aid Schemes on behalf of the Doctors
- Do all the administration processes and communicate with medical aid schemes on behalf of the Doctors
- Rectify incorrect member details, capture claims and resubmissions
- Follow up on unpaid claims with Medical Aid Schemes
- Provide weekly reports on status of claims
- Data Capturing.
First National BankJohannesburg
Sales and Service Consultant
04.2007 - 08.2009
Job overview
- Opening of accounts, Investments
- Customer services and sales
- Attending customer queries, develop, maintain and grow relationship with customers
- Full banking/customer services experience
- Data capturing.
- Identified areas of improvement for clients'' operations, implementing targeted solutions to increase productivity
- Developed innovative strategies for clients, resulting in increased revenue and business growth
- Assisted clients in navigating complex industry challenges, offering expert guidance and strategic recommendations
O’keeffe & SwartzJohannesburg
Quality Assurance Consultant
01.2006 - 12.2006
Job overview
- Listen to the calls made by Agents and make sure they are according to prescribed scripts
- Ensure quality and standards are met and maintained on all calls
- Manage customer experience and satisfaction
- Verification Officer as well
- Data capturing.
- Resolved customer complaints related to product quality by investigating issues thoroughly and implementing necessary corrective actions
- Conducted regular code reviews to identify potential issues and maintain high coding standards throughout the development process
Education
CIDA CITY CAMPUSJohannesburg
BBA from Business Administration
01.2001 - 05.2007
University Overview
UNISAJohannesburg
Certificate in Banking (IOB)
01.2008 - Current
University Overview
Nganana High SchoolAmsterdam, Mpumalanga
Some College (No Degree)
01.1996 - 12.2000
University Overview
Skills
Interpersonal organization skillsundefined
Personal Information
Personal Information
- ID Number: 8212115622089
- Date of Birth: 12/11/82
- Driving License: Code B
- Marital Status: Single
Leadership And Achievements
Leadership And Achievements
- Chairperson of the Student Electoral Committee at CIDA (2005)
- Captain for CIDA Cricket Team.
- Volunteers Cricket World cup (2003)
- Fund raising for CIDA cricket team
- Best Matric student in Mpumalanga (Amsterdam region) (Year 2000)
References
References
- E-MD Technologies, Rehana Kayat, +27 72 629 3407, 0860 018 0860
- Zayo Solutions and Communex Technologies, Pearl Malinga, 073 070 9492, Maureen Pieterse, 087 702 9710, 076 967 1601
- First National Bank, Debra Edwin, 072 534 8852, Pertunia Magwaza, +27 78 316 8479
- O’keeffe & Swartz, Thamsanqa Tu, 068 048 9464
- Communex Technologies, Nelwa Bacela, 073 292 9256
Timeline
Technical Support Team Leader
Zayo Solutions
11.2017 - 01.2024
Technical Support Team Leader
Communex Technologies
01.2016 - 10.2017
Technical Support Consultant
e-MD Technologies
01.2011 - 12.2015
Accounts Administrator
e-MD Technologies
03.2010 - 12.2010
UNISA
Certificate in Banking (IOB)
01.2008 - Current
Sales and Service Consultant
First National Bank
04.2007 - 08.2009
Quality Assurance Consultant
O’keeffe & Swartz
01.2006 - 12.2006
CIDA CITY CAMPUS
BBA from Business Administration
01.2001 - 05.2007
Nganana High School
Some College (No Degree)
01.1996 - 12.2000
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